Absolutely shocking, I ordered a dress for my daughters prom, it arrived and instead of 52” long it was over 80” long, and totally out of shape. I contacted Nancy gown for a refund to be told it was too expensive to return, I obtained a quote from the Post Office and said I would bear the cost myself but wanted the cost of the dress £110 back. All they would offer was £30 saying I could adjust it, sell it, and make lots of money. I showed it to a dressmaker who said it would need a total remake, and would not be worth it. After at least 30+ emails I took the issue up with my bank. Shocking! PLEASE Do Not Use.
Review by Nikeita2 months ago
My friend ordered a dress which is nothing like the picture advertised, wrong length, zip doesn't work - this company has several names including Nancy Gown, Lily Gown, Shopwig, Needwig....the list goes on.
We have an agent in Hong Kong who has spoken to the police in Hong Kong and the police have a form you can complete to report these people to the Hong Kong Police, Online Business Fraud dept - e-report centre. It is very easy to do online and they are very helpful. (I can't put a link in on this website). Remember to puit a copy of all your emails and their returns policy (advertised on their web site) to the police as the buyer has the law on their side.
We have tried to return the dress but Lily refuses to accept the return. She has only offered £25 refund on a dress that cost £106.99. These people need reporting to the Hong Kong police every time they scam money from people and remember to contact your bank straight away as these companies never give you back your money.
Review by Grimey2 months ago
Please do not use these people.
I ordered three dresses, one for my daughters wedding. They took money for all three dresses but I only received one. Quality is rubbish, completely unwearable, cheap and nasty material. Hems uneven and pulled. I have photos if anybody would like to see.
I have been fighting with them now for 5 months and I still have not had any money back and I cannot return the dress as no return address.
They are cheats and con artists.
I would NOT recommend them to anybody.
Review by TGBob3 months ago
I don't think some people are speaking about the Nancy Gowns company who made my fabulous wedding dress for my wedding on 31st May this year. I got a designer hand made wedding dress made to measure that fitted perfectly and looks so stunning. It arrived 2 weeks after I placed the order having given loads of measurements to ensure it was a perfect fit.I want to send a photo of my wedding so everyone can see MY review is genuine. Maybe the negative ones I have seen are phoney?
Review by NatalieKennedy3 months ago
Dangerous!!! No one to buy from here! The dress was scaled, dirty. It didn't look like the picture! It is disgusting to say that if you can contact them with complaints, they will help. They ignore your emails, there is no address where you could return your clothes. Never buy anyone from here!!!
Review by Jalin3 months ago
Had my dress custom made and I have to say I was very nervous ordering online but when I received my dress I fell in love with it. It fit me perfect and looks lovely on :)
Review by Breyaun3 months ago
Do not buy from nancy gown poor quality and it is impossiable to obtain a return address and they offer £15 refund on a £100 order
Review by Bipinder4 months ago
This is the final response i received when i asked to return an item. I ordered a size 12, which is my size, but the dress was too tight. I intended to order the larger size but I will not be ordering anything else from them. I had to message them several times before i got a response. They indicated that the dress was custom made for me but I had not given them my measurements so I assumed it was a standard size 12.
Thanks for your response.
You can have a return.
As you have return it to China, it will take long time for delivery and cost you much on postage.
Also, there is a high risk of loss and damage of the parcel.
If our RMA Dept. receives the dress and check ok, you will get a full refund of sales price, and this process may take one or two months, or even longer.
While, if something happens, then we will not be responsible.
So could you please consider a refund of £15 , and you can get your money back ASAP.
Any further questions, please feel free to contact me.
Thanks & Best Regards.
Review by Brannon4 months ago
i ordered a flower girl dress for my niece and I have to say it was amazing really delighted with it cant thank you enough service was great and delivery time so sooner than expected
Would highly recommend
From 1 happy customer
Review by Fisness4 months ago
Do Not Use this company - wrong size arrived, eventually, no response to emails or 'contact us' form, still waiting for a refund, actually still waiting for an official returns address. I posted the outfit back to the return address on the label (which had been covered by the delivery label) they have had the return since Monday 04/03/19 and still haven't bothered to respond to my emails. They claim to respond to contact next day and have a 100% return/.refund policy - NO THEY DON'T
Review by Derol Skema4 months ago
I ordered a UK size 12 outfit but when it arrived it was more like a size 6 and I didn’t even try to do the zip UP! It arrived very crumpled and smelt as though it had been in storage and was in a small zipped plastic bag with no invoice or paperwork included. I tried twice to contact Nancygown through the ‘contact form’ but received no response so emailed them instead.
In the meantime I discovered the phone number at the bottom of their web page doesn’t exist and that they are a company based in China.
The company eventually responded saying the outfit was made for me and so it cannot be resold by their company. They suggested I sell it to others or alter it or I could have 20% reduction for ordering another outfit. This email alarmed me as I ordered a standard UK Size 12, not a custom made outfit.
I took the outfit out of the bag again to see if could be altered. On first view I hadn’t seen it was faulty - the material on the back of the shoulder appeared to have been eaten by a moth or a mouse and was holed. After sending photos of the holed dress to Nancy they offered me a £20 refund. I had paid £19 for postage and packing and so they were basically offering me £1 refund for the faulty dress. After reminding them that on their website they offer a full refund for any defect, damaged or mis-shipped items they replied that it cost them too much in material and labour to refund me! They then suggested a £30 refund. After further correspondence they offered me £58.99 which was a third of the cost of my outfit. They would not supply any returns address.
After I refused to accept their last offer they will not reply to any of my emails. I am lucky in that I bought the outfit by credit card and the credit card company have now refunded me in full but that doesn’t help others who may be/will be ripped off by NancyGowns – the company should not be allowed to trade.
Review by Rungui4 months ago
Beautiful gorgeous dress l am very pleased with my wedding dress. At first I was very scared to order my dress from the Nancy online because of the negative comments people are saying. But I put that aside and I order my wedding dress for the first time and its came beautifully gorgeous. Thank you thank you thank you Nancy I will order more I really recommend this website for wedding dress.
Review by Layce4 months ago
I ordered my daughters flower girl dress from Nancy gown which arrived two days ago And we are absolutely delighted with the dress!
I will definitely be using Nancy gown in the future for my graduation ball and have recommended to friends and family for proms and wedding.
The workmanship is to a very high standard. The dress was made to measure my daughter and was a perfect fit when it arrived. The dress is exactly like the picture. We have no complaints at all. Nancygown is a very reliable company and you get exactly what you order. Can’t wait to see my daughter wearing the dress in a couple weeks. 😄
Thank you Nancy gown-
A very happy customer!
Review by Thuulias Gussi4 months ago
Ordered a dress and jacket from them, and came in the smallest bag- so very creased. The fit was awful and the jacket felt twisted, so contacted them several times to request return and refund, as per the instructions on the website. Several emails later and I haven't got anywhere with them. They have offered 15% back, discount on a different dress, etc etc. No return address. The return address on the label links to an unrelated company. They have repeatedly asked why we want to return, saying that it would be a big loss of material and money for them if I do return it, and said their factory would have to destroy it!
Do not order from this company. I really wish I hadn't.
Review by Shawann4 months ago
This company are organized by criminals who operate under the following names:
Search +44 2032878731 as they are all linked to this company's scam website. They don't reply to your emails. I have just contacted my japanese bank to get them to put them on a blacklist of websites, therefore banning any transactions with this website. Speak to your bank and get them added to a blacklist. Fraudsters.
Review by RichJ Shayegh4 months ago
Please please avoid! My mum has just bought a dress for a wedding which she spent £100+ and when it arrived, it looked like it was worth £5! All
The ends were frayed, the diamond detail around the waist was so cheap! She has contacted them again and again to get a refund to which they have responded offering her a discount. She has persisted in asking for a returns address and they are now ignoring her emails. One of the emails received off the company even said that she needs to think of how they will pay the workers!
I wish she would have googled the company before she bought the dress and read these reviews but if you are reading this, I wouldn’t risk being ripped off.
I will be taking this further with Nancy Gowns.
Review by Kunnath Agbayani4 months ago
I orderd 3 dresses for my daughter from NancyGowns. I am very disappointed to receive my order one month later; the dresses appears to be cheaply made, too tight and one of the dresses appeared to to be torned as if it’s been used. There is no returns slip enclosed in the parcel, or contact details to reach NancyGowns. The contact details and address on the parcel is registered with a plumbing company in the UK. I have sent them several emails to send me a postal address to return the dresses and get a refund, but to no avail.
Can anyone help me with their postal address or contact details please?
Review by SalvaF Miloshov4 months ago
This is a terrible company. Do not buy anything from them. The dress I brought for my wife was just awful and they would not give me address to return dress with refund. The zip would not do up and dress was uneven around hem all up and down. Material was disgusting satin which was too heavy for dress. Nancy told me to put soap on zip to make it work. The dress cost £138.00. After numerous emails Nancy said it would be too expensive postage wise to send garment back so my wife still has the horrid thing. I contacted my Bank and they kindly reimbursed me through their disputes department. So don’t use this company. They are rubbish!!
Review by Winterpassing4 months ago
I am in shock at the service from this company. I ordered a 16 but would be lucky if this dress was a 12 !!!! Having sent numerous emails, requested a return slip, I have only just had a reply now telling me to sell the dress as they will not refund my £160 !!!!!! Something has to be done to stop these scammers 💪
Review by Creatures4 months ago
my friend recommend the site to me I was a bit wary to purchase something so important to me - a dress for my only daughters wedding. I had nothing to be wary about. I purchased a custom made dress and as the packet said it would be with me within 21 days and it was. I am absolutely delighted with my dress which is different and what I was looking for as I found all other outlets had typical outfits expected for mother of the bride and I wanted to be different. So much choice. The quality is wonderful and I would not hesitate to recommend or use again. Thank you so much. Nancygowan
Review by Hancock4 months ago
NO REFUND/NO RETURN/POOR QUALITY/HORROR CUSTOMER SERVICE.
I order 2 dresses hoping that I will get the quality I saw in their picture. When the first one arrived, I was devastated with the quality of fabric and sewing I saw. I immediatley started the retunr process hoping to get my money and stopped the second one from being shipped. After 3 email correspondences, I lost hope of getting back my money. They will make you feel hopeless. Very bad customer service and not willing to give me the return address, not willing to refund, keep on telling me frivolous stories on why they do not want me to return the dress, bla bla bla. In the end I discovered this place and read reviews of people here. I felt better that I wasn't the only one who got scammed by this joke company. I took on their advices and reported complaint with my bank and got all my money back. Please do not get tricked, once you order with them, the do not return/refund. It's as good as you lost your money for good. DO YOURSELF A FAVOR AND STAY AWAY!
Review by Szakács5 months ago
I ordered dress for my daughter and absolutely horrible what they did send to me. Cheap looking, bad size, glue on dress is everywhere and email communication is disaster. They offered me 15% Back if I will shut up. They are very rude and lyes are in every email. Do not order from them. You will be very disappointed. I paid 85£ for piece of sh***
Review by Quemerford5 months ago
For me is exellent dress. I ordered the dress and paid it fast. I got it after almost 10 working days. The dress is beautiful and I am very satisfied.
Review by Slon5 months ago
Ordered a dress for 1920’s gatsby style evening gown. I felt I fell between sizes so paid extra for custom fitting. I was so excited.....till....I received my dress, crying....and in dispear with what I received... disappointed, sad, stains, too big! No help from customer care, had only paid with debit card......,
I CALLED MY BANK,EXPLAINED ALL, U GOT FULL REFUND WHILST THEY PERSUE THUS SCHEMING COMPANY. 😁
Review by Licente Kulay5 months ago
RIP OFF. DO NOT BUY
WON'T DO RETURNS AND REFUSED TO GIVE MONEY BACK. FURIOUS. WISHED I HAD LOOKED ON HERE BEFORE.