I purchased a complete latest model "Crafty" vaporizer from Namaste vapes Australia.
They sent via express post a plastic mouth piece and no vaporizer.
The phone number on the website is fake/never answered. You'll sit on hold forever. I tried daily for an entire week.
They never responded to a single email UNTIL i used another email account to enquire about buying 10 of their most expensive vaporizers and if they had stock, then they replied the same day in a matter of hours.
I've had to file for a creditcard Chargeback.
Avoid Namaste Australia like the plague.
Try emailing or calling yourself!
Review by Lennyto5 months ago
I have an issue with my vape! I have called the aus phone number everyday and it just says the mailbox is full! The email address on their site keeps coming back as rejected?! I am at al loss on what to do? Maybe consumer protection?!
Review by Aelisha8 months ago
Awesome products for an affordable price. Will definitely purchase again from them in the future.
Review by DownBusiness Etherson1 year ago
The Australian branch here 1. Does not *answer* phone calls. 2. Has a *perpetual* voice message saying "we're busy assisting other customers" and invites customers to stay on hold or leave a message, but does not tell the truth: That they do not take calls! 3. Does not *return phone messages*. 3. Is failing to honour a warranty return despite having emailed me recently to say the warranty return would be honoured (and the product is well and truly defective and within warranty legally speaking). They have been sitting on my return for a week, now, according to tracking info for my package. I literally cannot reach these people. "Tony" has been about as helpful as a bag of plastic chickens.
Review by Badeji Sutliff1 year ago
Excellent customer care. There was a mistake with my order and these guys have more than made up for the error. I would not hesitate to do business with them again.
Top marks for the fast discreet postage too.
Review by BrianEmmerson1 year ago
I bought Arizer Extreme Q Vaporizer on 19/9/17 off australian NamasteVapes website because i live in aus. and it says "Namaste Vaporizers AU Shop - All orders ship from Australia" website. I was given tracking no. and the item is coming from RIVIERA BEACH, FL. I noticed it was held up in customs on 25/9 (Shipment requires a Commercial Invoice) so on 27/9 i call NamasteVapes about the hold up and was told the info has been sent. On 29/9 i call fedex and they say they are still waiting so i call tony (NamasteVapes) and he asured me he sent it. i call fedex 2/10 and they say no invoice still waiting, so i call tony and give him email passed on to me by fedex for invoice and ask him to send it. I Call fedex 3/10 and was told they recieved invoice 2/10 so if not for me and the time i have spent liasing between Tony and Fedex they would still not have it. As of today 3/10 it is still in customs nsw and it will take at least another few days to get to N.T. for a product supposedly shipped within aus. and not drop shipped from O/S (BS) that i paid for 14 days ago. At no point have i been contacted and told what is going on and i believe if it wasn't for me they would still not have the invoice i spent over $400 dollars with you guys in the last month and i can say i will never recommend you or spend another cent with you very dissapointed unacceptable experience will keep you posted when it arrives looking at 20 + days atm for delivery.
Just spoke to fedex and the invoice supplied by Tony doesn't match price given by company in RIVIERA BEACH, FL which is why it isn't released yet, but they said they received another email from Tony this morning 4/10 with the correct info and may be realeased in a few days. Just spent over 10 mins on hold to Tony not answering phone now.
Review by Sherrif2 years ago
Super happy with our purchase. Partner is so happy and postage was super fast. Ordered at 11am on Tuesday and it was delivered by 8.30 the following morning!
Review by Aprylle2 years ago
Took me a couple of goes to get the hang of it, but now I'm great with it. Love the options, tastes fine, and really like the fact I don't need electricity to use it
Review by Maneco2 years ago
The great prices were the reason I chose namaste vapes. When I placed the order I chose express shipping. I then received an email saying I should allow 2 days for processing and 3-5 days for delivery. I was shocked as express shipping is usually next day delivery, including processing time. I tried to contact them via email and phone during their hours they said they were open on their website, no response. I also never got an email to say my item had been shipped. After a day or so I contacted them via the chat and eventually got a response. I ended up receiving the product the next day (yay). If namaste vapes had better communication and correction shipping estimates I would give 5 stars and recommend to all.
EDIT: I have since received an email from namaste vapes apologising and have been given a 15$ voucher for my next shop. It sounds like this was just a one off, however my comment on no email updates about processing/shipping still stands. I am updating my rating from 3 to 4 due to their good customer service response since I made this review.
Review by Delgretta2 years ago
hassle free and fast delivery
Review by Dkdkdjdjbdbd2 years ago
Easy to deal with. Competitive pricing. Win.
Review by Pawanya2 years ago
After reaching out a few times I was called by NV and explained the situation. After a really constructive call the issue was resolved. It was really good of the team to contact me and then follow up.
Review by Delphia Shneur2 years ago
Got back to me swiftly with a better price for an item I found cheaper elsewhere.
Review by Munmohan2 years ago
Easy to use site, wide range, great prices, fast shipping. What more could you want
Review by Djazz2 years ago
Easy online store , cheap prices, fast delivery with tacking the whole way , very happy with the service would definitely recommend namaste
Review by Rikaroo2 years ago
Very fast shipping and nothing to complain about+
Review by Ealouise Vanem2 years ago
Good solit unit. First vaporizer that i have used. It takes a bit to know it but it delivers good results.
Review by Bafford2 years ago
good product. friendly staff
will buy again
Review by Beaumesnil2 years ago
Nice service and Dispatched very fast. Although they put the wrong PO box number for the shipping address. So it took me some extra efforts and I had to go to a different post office to collect my parcel.
Review by MonSTAR2 years ago
It's good and it came quick
Review by Juvena2 years ago
I think it was Dave? Recommended me davinci ascent on the live chat thing (Im guessing they are all 'daves' :P. While im still getting used to it and so far either the device or vaping in its entirety is a bit disappointing, the service was nonetheless stellar and the delivery was fast.
EDIT: I have since figured out the technique to use this vaporizer to much better results. Basically, since it is conduction, pack it really tight and then place the glass oil jar on top to act as a spacer. What this also does is act as a conductor for the heat on top of the herb as well as from the sides. When drawing, take slow and steady drags until your lungs are 90% full, then inhale regular air to push the smoke into the back of your lungs.
Review by Danlami2 years ago
I bought a davinci iq vaporizer and it is the best ive had. So smooth.
Review by Miroslaw2 years ago
Prompt efficient service,excellent product.
Review by Semiral2 years ago
Easy to purchase system and to continue shopping before checking out. Very fast fulfilment anf full communication throughout whole transaction and fulfilment. Will definitely use again in future.
Review by Jvb2 years ago
Good and timely delivery. Can't complain! Thank you very much!