Ordered 3 t-shirts in May. When they did not arrive, I began emailing customer service with very little success. In July, 2 of the 3 shirts showed up. I asked for the third. They insisted a take pictures of the shirts I received before they would look into the third shirt. I complied. They said they'd send me the third shirt. I wanted a refund, they refused. Still have not received the shirt as of Sept 1. Latest response indicates they are out of the shirts and it will be delayed again. Demanding a refund, but they are not responding.
Review by Taxmanager Mcseedage2 months ago
I place an order OVER 60 days ago, they charged my credit card and to this day I have still not received any product. They say they are made in the US - they are NOT. The last update I received from them regarding the status of my order was that the items were custom made each order (NOT TRUE) and they were coming from China. Every two weeks they just say my order has been processed and its on its way.
Review by Lindop2 months ago
Ended up taking a risk and paying about $75 CAD for one pair of genie pants. I hadn't seen the reviews here until it was too late. They took over a month to get here which I attributed to covid and the borders being closed. Whatever, that's fine.
The pants got here and they are constructed so poorly I probably won't wear them out of the house. The seams pucker in such weird and obvious places and the material is almost see through. Like someone else said, they also claim to be made in the US but the inside of the pants clearly say made in China. Namastetics have deleted my comments on instagram and my reviews on their website. I'm mad that I wasted my money and will think again before I buy from an instagram ad.
Review by Holzgestaltung2 months ago
I had ordered a shirt and yoga pants, which took almost two months to come. Once they did it was too hot to wear the pants so I put them away. Today I put them on for the first time only to find the inside seam on the leg was not even sewn together. They are way overpriced and of low quality. Do not waste your money...
Review by Roggybloggy3 months ago
Steer clear of this business. They claim to be an ethical and sustainable brand but should be investigated for false marketing. Their products are clearly fast fashion and their customer service is awful. They only accept returns for store credit. Definitely a bait and switch.
Review by Vasia4 months ago
I ordered a pair of pants that cost 100 CAD I wore them once and the lining had torn and there were two holes on my butt!
They made me pay for shipping to send back the pants (Cost me 40 CAD) in order to get a refund for the pants. They gave me 25% off hoping I would repurchase their cheap material, and gave me no refund on the shipping fee. Which I dont understand why I needed to pay when I sent them pictures.
Great design but horrible customer appreciation and quality.
Review by Adonya4 months ago
I wrote a bad review last month because I had waited a few months since my order and I thought I had been scammed. Well, I received my order this week and the shirt is very pretty. I feel kind of bad that I gave a bad review. You will probably have to wait several months but I'm sure you will receive it.
Review by Sachally4 months ago
they sent the WRONG ITEM not the wrong size, which makes it impossible to return. Spent WEEKS waiting for emails back just for them to tell me they can't fulfill my original order. Absolute robbery. Will never be ordering from them again and recommend you do the same.
Review by Salus4 months ago
Terrible service advertising not true at all! No product ever sent and when requested refund they state "if ever approved " Total bull $#*!! Shop elsewhere!
Review by CustomeRod4 months ago
I was so excited about the T-shirt that I ordered, but I accidentally ordered a medium instead of a large T-shirt. I sent a message to Customerservice asking them to change the size. They replied to my message 25 days later, saying that the shirt was custom-made to my order and that it had already been shipped. I spent $25 on a shirt that I can't even wear and can't even return it because of their return policy!
Review by Anantnath5 months ago
Ordered on june 11th and called on the 29th and was told it would be shipped that Friday or the following week. Tried to call the other day and no one answered. I had to call the bank and dispute the charge. They don't respond to emails either. They will take your money and keep it......SCAM
Review by Tyas5 months ago
Don't buy from them. First order never arrived on my door. customer service not trying to help nor offering any refund. Second one, let see, they probably just going to basically say "sorry not our fault, bad luck". Will never touch this company at all.
Review by BiancaPistoll Singhasuvich5 months ago
Its been literally more than a month i have placed an order. After that i got confirmation email with order number.
They haven't even shippied it And no updates after that.
I know its covid time but it cant take more thn a month to ship the order. I don't recommend ordering from them.
If you check their facebook page they have disabled commenting option...
Review by Bhaskara Jemini5 months ago
I placed an order for 5 tshirts. When I hadn't gotten a shipping confirmation after 3 weeks, I emailed Customer Service but got no response. I then called and was told it might be another 2 weeks. I explained that I would be leaving the country for an extended time and asked to cancel the order. They refused to cancel and eventually sent the order, which I had to have a neighbor pick up and return. Disputing with credit card company and now they keep sending me emails asking me to lift the dispute because "they sent the items." This is some of the worst service I have received in retail.
Review by NotBornYesterday Älskad5 months ago
My shipment arrived 3 hours away. I contacted the post office who responded and found the package. My next step was to contact namastetics. They have not responded about my package. I need a replacement but they are not answering me. Very frustrating
Review by Kissbye6 months ago
Never received the leggings I ordered was advised by the shipping company to contact Namastetics so they could investigate the issue after multiple emails they have never gotten back to me! No replacement no refund no contact nothing. My advice is to buy leggings from other fantastic and reputable businesses!
Review by Shonrika Derrow6 months ago
It seems like a nice site when you order, but once they get your money it's popups and urgency messaging all over the place. It's really hard to find where to return their items, and once I found it I realized that they only accept returns for store credit. Don't waste your time here, there's plenty of other stores with much better policies.
Review by Edris9 months ago
Yoga is an art. I enjoy yoga time. It's great that I found your site. it's my new favorite platform for shopping. To add to it, the quality of your clothes is perfect.
Review by VPh Derrow10 months ago
I was really excited for this. I had seen the ads on fb and ig dozens of times and clearly should not have fallen for it. I ordered a bra and leggings. Size guide for bras says XL is for D-DD so I ordered that one. It is so tight and I am popping out of it. Products are clearly not intended for anyone bigger than a B cup. The leggings I ordered were obviously intended for someone who is 6' tall, there is so much extra length it just looks ridiculous. The material is comfy, not sure how long it will last though as I haven't even tried working out in it yet. If you are not shaped like a model, I would suggest getting workout clothes elsewhere.
Review by PotPot Polop11 months ago
I cannot believe they don't offer refunds on their crappy clothes! I online order a lot and even China offers refunds, come on. The overalls I ordered didn't sit right but more importantly, the material was so cheap. Definitely will not shop from them again! wish I saw these reviews before I ordreed.
Review by Roand1 year ago
The style is cute but quality and replenish time for sizing is lacking. Purchased a one piece and it was too big. Took three weeks on their end to put in an order for a return label? No refunds, just exchanges and store credit. When I finally heard back the response was passive aggressive. Customer service quality/timing is very poor.
Review by NadaH1 year ago
I orders genie pants and a one-piece on May 31. I received my merchandise on June 10. The quality is very poor, thin, weak material and sizing is inconsistent - size medium too big, XL too small. When I contacted Namastetics on June 11 to return the merchandise, I found out only merchandise credits were available and no refunds. Rather than lose money, I exchanged my merchandise for something else. They received my returned merchandise within a couple of days. Today is July 11 and I've yet to receive even email confirmation, order no. or tracking no. for the new merchandise. Each time I reach out, I'm told the merchandise will be "shipped today." Namastetics is ripping off patrons and has no desire to provide quality products or care. Buyer be very wary. This is not a professional, reputable business.
Review by Marihan1 year ago
The material is thin and will not last long. It came with some discoloration on on of the legs so I reached it to customer service to ask to return them. They said they'd send me new ones but I needed to send pictures. I said I would, but I'd rather just return them and asked if that was an option. I've reached out several times and received no response. Don't waste your money.
Review by Aphroditey1 year ago
I was excited to order a cute pair of overalls after seeing them on an Instagram ad. However, when I received them the size wasn't quite right. I contacted namastetics & found out that they do not offer refunds. They offer store credit or a replacement. I shipped back my original order & saw via the tracking number that they had received it. A week later I finally contacted them regarding when I would receive my store credit.
Turns out they give you a coupon code that is worth the amount of the original purchase.... The problem with this is that it is one time use only. So unless you buy something that is the same price you will lose money. I decided to just buy the same product in a different size so I could at least break even, but then they charged me for shipping (which was free on the original order). I learned my lesson... Never ordering from a company without checking the reviews again.
Review by Shktind1 year ago
I order two different styles of joggers, one fit very large and the other way too small I couldn't even pull them on. Come on... figure out your products sizing! So I'm now in the process of returning the too small jogger. There is no customer service number and it takes almost a full week to respond via email. Very frustrating... get it together Namastetics you are losing customers