I subscribed after a recommendation from a friend who loved the wines. After about 6 months and 3 cases I have jus unsubscribed again. See below for my reasoning.
Business model is great
Ethics, supporting local winemakers
App is incredibly well designed, easy to use, brilliant
None of the wines we have had have been in any way faulty and most have been ok to nice
Delivery is unbelievably fast (we live in Perth)
I knew about the $40 a month angel fee and could afford it.
Customer service 😄
The “not so good”
Wines have been, overall, average wine at an average price
Not great value
We just don’t need this much vino if it isn’t great
Review by Bafford3 weeks ago
There are a couple of things I need to clarify with Naked Wines... This is the third order I have placed with them and I am still in utter disbelief. Not only is it the best platform I've encountered to purchase a couple of cases, but the delivery on all of them was ridiculously fast. On my last order, not only was the case delivered fast, the bloody delivery driver rung me to let him know he arrived... Seriously... Who does that? Because I'm just another cog in the machine I told the young whippersnapper that I was still at work, but only a couple of blocks away. Just to add fuel to the flame of glory he says he'd be happy to drop it off to me at work. Just stop it NW, you make the competition look like a pack of Galahs!!
So just clarify... Ordering was easy, we support the locals, we feel good helping keep Aussie winemaker dreams alive, delivery was quick and every step of the way says "we want your business"... Rant over...
Review by Moniie3 weeks ago
Your sneaky terms and conditions, automatically opted me IN for a $40.00 per month payment. Whilst I did receive a refund, you have lost me and everyone I can tell around me forever. This is disgraceful marketing behaviour. Why don't you disclose this $40 per month deal on the front page instead of hiding it in the terms and conditions.
Review by TerriFedeczko1 month ago
great wines, great service
Review by Kanzler1 month ago
Fabulous service, great Wines, Site works well and prices are great ... highly recommended...
Review by Koreamail1 month ago
Rhiannon was accurate, fast and courteous as well as friendly. I completed my order and will happily begin consumption when it arrives.
Review by Nidalee1 month ago
The wins is great with great taste.
Review by Sumana Hinkelmann1 month ago
I am appalled by the underhanded tactic where Naked Wines automatically charged my credit card $40. It also seems very poor that it is intentionally made so difficult to remove a credit card from an account or delete an account by the website.
Review by PaulJohno1 month ago
Great quality wine from Australian wineries. I am more than happy to support our local growers, and this is the perfect initiative to do so. Thank you Naked Wines, for your work and commitment to our local wineries.
Review by Pattama Derrow1 month ago
I honestly thought it looked like a great company from the outset, discounted wines, and more money directly to the winemakers. But they are not very honest or open, and immediately sign you up to a monthly subscription without your consent or permission. They will cancel and refund your money once you have realised, but it's such a shame they are not open from the outset. I think if they said "Pay a $40 refundable monthly subscription and cancel at anytime" I would have been okay with it. But they didn't, and my consumer experience was not good, nor was their customer service follow up.
Review by KaeLynne Sheroku1 month ago
I honestly do not understand all the 1 star reviews about the $40. My first case was amazing and I got plenty of emails communicating I was on the waiting list and what was involved. I love the fact that I have $40 automatically go into my wine account as it helps the wineries up front and when I feel like ordering the money is already aside for me. Delivery is also super fast. Very happy I've joined.
Review by Feud2 months ago
I am very mad!!! I highly demand a refund of 40$ dollars!!! NOW! ! !
THIS COMPANY IS FULL OF BULSHIT!
I JUST CHECKED MY BANK ACCOUNT TRANSACTIONS AND SURPRISINGLY, YOU TOOK MONEY OUT OF MY ACCOUNT WITHOUT MY PERMISSION.
YES I HAVE PLACED MY FIRST ORDER BEFORE AND I HAVE PAID IT, AND THANK YOU I HAVE RECEIVED MY WINES BUT WHAT IS THIS 40$ THAT AUTOMATICALLY DEDUCTED FROM MY ACCOUNT? I DID NOT ORDER ANYMORE WINES AFTER MY FIRST ORDER SO WHY ARE YOU TAKING MONEY OUT OF MY ACCOUNT???
I AM NOT STUPID TO PAY THIS MONEY EVERY MONTH JUST TO BE A MEMBER OR WHATEVER YOU CALL IT!. THIS IS BULSHIT!
I WANT MY 40$ BACK !!!
AND I DO NOT WANT TO BE A MEMBER WITH THIS BULSHIT PROGRAM!
Review by AcidBurn2 months ago
Got a one off delivery and noticed 5 months later they have been deducting $40 per month. I did NOT sign up and no emails... absolutely do not purchase, even with the constant discount voucher they hand out. SCAM SCAM SCAM
Review by LollyB2 months ago
Only great experiences for my first 8 months. My trust and respect for Naked Wines was high before I had to deal with an incorrectly packed order. In short, their approach to rectifying the situation was flawless. They have earned absolute loyalty on many fronts but its just an easy transparent and well priced service. 5/5 from me... Get on board!!!
Review by Lingxue Boero2 months ago
I did not sign up to be charged $40 periodically!
Review by LeStat Gattupalli2 months ago
Great wines easy service on line and freebies what more could you want.
Review by Koole Twinkle2 months ago
Most easy way to buy wine. I love free delivery and even better that it is generally the next day, at most 48 hours! Great app to select and rate the wines, with your ratings going towards a guide that helps match your preferences for other wines. Anyone who gets annoyed at the $40 monthly deduction, demonstrates they can’t read or didn’t bother to understand the great angel program to support our local winemakers.
Review by Tasking2 months ago
Having been in and around the Wine Industry at many levels for over 30 Years it is really refreshing to experience Naked Wines. Cutting edge winemakers, excellent wines and outstanding communication in marketing, exceptional service.
Review by DMonique2 months ago
Super fast delivery (1 day regional area), beautiful wines and amazing customer service. Thank you to Arna who helped me clear a second charge that was pending on my card, she checked in on me a week later to follow up going above and beyond. Excellence in customer service goes a long way in my opinion. Also just wanted to mention, I'm also surprised at the negative reviews regarding the Angels program. I just signed up for it as think it will provide great value not only in dollars but supporting Aussie winemakers. Everything about the payment process has been explained very clearly in regards to opting out and how it works. Whether or not you realise you signed up for it, a simple read of an email and phone call will sort everything out.
Review by Reama Avadanesei2 months ago
How do you run a business like this, wait a month til the customer forgets, pretending they are on a waiting list, and then start taking money out of their account. You must get sick of the complaints!
Review by Oridota Mockers2 months ago
Like others, I used a voucher to order what I thought was a one off case of wine. Months later, I now realise that they kept on charging my credit card every month! Anyways I called them and they said they would provide a refund.
This is an unethical business.
Review by Yodelito Cerrato2 months ago
Would avoid this company as they support Andevine Wines. Andrew Leembruggen likes to troll videos of Indigenous content on IG, and says acknowledging Indigenous custodianship is leftist Maoism. Andrew likes to do this using his business account.
Naked Wines are aware of Andevine Wines public comments and have so far sat on there hands........this is not going to blow over.
Review by Trai2 months ago
I bought a one time purchase from Naked Wine using a voucher from Hello Fresh. The delivery was fine but I kept getting charged $40 for an account fee or membership which I never signed up for. As someone who isn't a big wine drinker I forgot about the account and don't remember my details to log in and I haven't been able to cancel this fee (still trying to get it cancelled and get my money back).
Make sure you are reading the fine print if you are getting a one off purchase.
Review by Viijay Jakubovsky3 months ago
Naked wines have a great range of wines available at great prices. I have been with them since they started and now don't even bother looking at other wine offers, Naked has all you need and at a better price.
Review by CustRenita ExcelentBridge3 months ago
I have read the reviews re the one off order and being then deducted 40 every month. Mmm perhaps some people should read T&Cs. I dont mind the 40 deduction every month because when i forget i have four months of cash to buy my choice of wines. Happy days.