N26 Reviews

Terrible customer service. They keep disconnecting me when they don't have an answer, and there's no way to rate them.

The system became garbage after the 2FA-authentication started.
Support didn't respond properly to my questions and they kept wasting my time using security questions as an excuse.
I still haven't logged in to the APP and I've been notified by 10/1 to recheck my ID and I've never been able to log in to the APP.

I am going to file a claim against N26 BANK with my legal team from the EU.
All documents and support materials have been prepared and will be submitted to the EU court soon.

n26, why the hell are you asking SMS(FA) questions about my security questions?
And you're closing the CHAT first when the client isn't even finished?

Banque on line tres simple d'utilisation et service Chat tres efficace.

A recommander vivement.

Fini les queues et attente !!!

Worst experience while opening an account.

One word DIABOLICAL. AVOID.
As you can see same response received and what is the point of giving a reference number when they send a standard email asking to explain again and again about the situation. Waste of time. I will probably get the same reply again.

This bank has been a nightmare. The re-verification process didn't work out because I'm not living in Germany anymore, I opened my account with my Chilean passport but now is no supported, so they just freeze my account and now I can't get access to my money. They sent me an email so they can close my account and send the remaining funds as soon as I give a new IBAN. I did that 2 weeks ago! This electronic bank is a JOKE. Contact support is not helpful at all they just ask for your email and after a few security questions they just say, "sorry the cancelations departments work independently from us, we don't have access to the info". I'm so angry, I just want my money back. But no one gives a solution.

Brilliant way to keep track of money and spending
Use code [email protected] for money when you sign up and use your free card

works great!

I use N26 account for over half a year. It worked OK until the new app was installed in September.
Today I have not been able to pair my smartphone. Neither could my husband, who also has N26 account. When we try several times to log in hoping that the pairing would finally work. This is totally frustrating. We are unable to make urgent transfer.

Withdrawal - We tried to withdraw some money from the ATM, We got a notification that the transaction was successfully authorized, and the amount was deducted from the account. But the ATM didn't give any cash. Later we found out an explanation on their website saying "It happens". Why don't you fix the issues you have, rather than writing articles to decorate the bug as a feature???

Foreign transfer - I wanted to perform a foreign currency transfer. I tried two times, and both failed giving an "Unexpected Error Occurred" red banner and a forever spinning "Processing" banner. Then we contacted support to see what's wrong. And we got the most stupid and hilarious response ever. He said that they use Transferwise as a service to do foreign transfers which THEY HAVE NO CONTROL OF. Then they asked me to contact Transferwise DIRECTLY to get my problem sorted. I myself is a software engineer who has years of experience in the Payments industry, so I know how things work. Why would you ask your customer to contact YOUR 3rd party service which the customer has ABSOLUTELY NO CONTRACT with????? That's the most stupid and ridiculous answer ever.

Getting a bank statement - Getting a full bank statement for official purposes is a nightmare. Support told us they don't issue certified bank statement including the history of transactions. You can only get a statement verifying your current balance (which is ridiculous)

All is fine and works... but there is a big minus, the direct debits. Direct debits will end up to be forced upon your account even if you do not have any money to cover the bill in the account and also even if you do not have any overdraft. So they will bounce the first time but in about 2 months time you can expect that this direct debits will be forced upon your account even if you don't have the money to pay them or have 0 money in your account. So you will be forced into minus and the next time money flows in your account it will be taken away. So be careful, especially if you are getting Hartz IV or if you are having a bad financial time.

Due to a recent update of the N26 app and inaccessibility to my paired device, I was unable to access my account. The Support Staffs were great- problem solved via a rigorous process, which I am glad is good security protection of customers.

Free card shipping and 15€ credit.
No taxes or fees, receive your free card and 15€ welcome credit!

Use my ambassador code to receive the offers: mariajor6397

Their app gathers your personal data and just after that informs you that they can not verify your documents. Even thought you are a EU citizen. Also, if you want to order a card, delivery takes ~2 weeks. Do germans still live the 90s?

It's a new Internet banking and for me it works if I have a problem it's soon sorted

Good customer service, delivery is fast. All questions in app.

Free card shipping and 15€ credit.
No taxes or fees, receive your free card and 15€ welcome credit!

Use my ambassador code to receive the offers: mariajor6397

*SCAM * SCAM * SCAM *
please be aware that N26 logs you out and there's NOOO way to login again. You'll be logged out forever and you lose your money forever.
It's very simple.
You try to login, you need to receive an SMS code but they NEVER send that sms . That's how they steal your money and there's absolutely NOOOO support for you.

If you even want to close your account and get refunded, you need to login first which is technically impossible.

Very simply they steal your money and log you out forever.

That's all about N26

Really excelent. My card arrived very fast

Fantastic banking system , easy, flexible , the mainstream banks seem to be stuck in another century

It was very difficult to get to chart with the support but after getting the support my problem was solved easily

Just tried setting up a UK account. 5 minutes later I get an email:

"Let’s try your ID verification again.
Hey Nicholas,

It appears that there was an issue with some of the data or documents you submitted and we were unable to complete the identity verification procedure. No worries, you’re able to try again!

To help you complete the process we’ll send you a follow-up email shortly with some additional tips on how to successfully complete verification.

If you’re unable to retry your verification in the app, reach out to our customer support and they’ll be able to give you more specific details on what went wrong and help you resolve the issue."

So I try to contact chat support three times because there was nothing wrong with my i/d and each time chat shuts down quickly with the message:

"There is a connection issue
Sorry that we are not able to chat with you. Try connecting again or come back later."

There's nothing wrong with my internet connection or with my UK driving licence. This seems on first contact with it to be a joke company.

Tried a 4th time and 20 minute wait (so far) for chat assistance. Ridiculous.

I got my account for near a year now and I’m really happy. A few times I need support and was amazing, fast and friendly

Best bank for ever-evolving people!
I've had my account for a year already and I've never been happier with a bank. It is extremely easy to use, especially for constant travelers like me! I feel like the bank adapts to me and it's not the other way around. Also, whenever I had any issue, I can contact them easily and they would quickly resolve my problem or answer my questions.
I definitely recommend this bank!

I have had a problem with my app when I upgraded it I tried to contact their customer services and I am still waiting for them to contact me.