John was extremely helpful - I really appreciated his assistance! :) Thank you John!
Review by PissedOffFlipped5 months ago
I had a problem and it helped me Thank you my
Review by Maileen Rickeviciute5 months ago
Roderick was really good and very helpful when attending to me.
Review by Ggaspari Mcclarence5 months ago
Very fast answer and clear by agent esther ... she help me very much ...thanks ..continue like this
Review by Normsa5 months ago
If I ship router by MYUS I have to pay $50 licence fee, Amazone do not charge licence fee for same router.
If you buy old item on ebay that do not have ECCN number (Export licence number ) then it need to be send back.
I did provide ECCN number for MYUS there still denied to ship it . Just do not send anything that have electronic inside to MYUS .
I was customer for 20 years with MYUS now I have move to different friendly company.
Myus do not work for me anymore :(
Review by Byungyoon5 months ago
Roderick has given a wonderful support and I am really thankful
Review by Abbiebiscuits5 months ago
I am very pleased with the work the MyUS team has done, they are quick to handle issues and ship extremely fast.
Review by FranzJosef Lefkir5 months ago
was a good person to chat to explained everything to a T.
Review by DeeWoo5 months ago
I like the response and politeness of customer representative Edrain. Edrain clarified the queries and given perfect answer to the questions
Review by Oliviene5 months ago
Thank you Edrain for your quick and kind service. Really appriciate the help. Keep up the good work...#MyUS.com
Review by Theoodore6 months ago
Customer service is at top level. They answer directly to the question. No running around the bush. So I really liked the service provided by Michael when I was having issues signing into MyUs account.
Review by Juvy6 months ago
Props to Roderick for being very patient and helpful
Review by Tylairexo VanDame6 months ago
Crazy Parcel Service.If your luck is good you will get stuff else all will be stuck in customs and Neither Carrier Will do anything nor MyUS. SO IF YOU HAVE EXTRA MONEY TO PUT FOR LOSS TRY THIS SERVICE OR BETTER USE IT IN SOME PRODUCTIVE WAY. If Stuck, you will keep waiting for Response, you will keep following up on Chat ......and nothing will happen. They will say you need to know all custom regulations......they do not know anything. Carrier they use will also not listen to you or even My us. Carrier got money , My USA got money both are happy. But your money got in Drain. Please do never Get Your Friends,Family or Relative Enroll with them .....your relation will become bad because of My US service if by mistake they also use it !!
Review by DigitalFlash6 months ago
I asked Roderick where is my package was because it does not give me an answer when I put my tracking number in. He helped my immediate and told me where the package was en route to me.
Review by Alaspina6 months ago
Very disappointed with MyUS.com. I bought $419.98 worth of items on Amazon and had it delivered to my MyUS box. They listed the value of the items that I shipped as $924.99, which increased the cost of insurance on the package and I can only imagine what the import taxes will be on a packet of that value. I've sent them numerous emails and the invoice from Amazon so that they can rectify their mistake and pay back the overcharged shipping cost, but I have received no response. I tried calling them as well and I only hear a message that says "This number does not exist". I tried to stop the package from being shipped with this incorrect value, but it kept automatically adding it to the shipping queue and eventually they subtracted the cost of shipping and insurance from my account even though I tried everything in my power to notify them of their mistake.
Review by Munaim6 months ago
The package was sent from the supplier to my US, without a suite number.
great service to locate the package and adding it to my suite.
Review by Kichelle6 months ago
Roderik, has answered my support request fast and friendly.
Review by Shellana6 months ago
Customer service Michael was really helpful. I threw dozens of questions at him and he made sure every question I had was explained properly and professionaly.
Review by Galvine6 months ago
I contacted myus to follow up on my shipment and I got a very quick answer to my questions right away.. thank you Michael
Review by CarterPlays6 months ago
My shipment was missing my suite number and as a result my packages were not showing in my account. I requested live chat and the customer service representative was John Nasser. He was extremely helpful and patient. Helped me locate my packages and updated my account. I highly recommend shipping with MyUS.
Review by Magiska Flaim6 months ago
Love these guys, always willing to help out and look after me when I have issues, which is rare. Thanks for your help Edrian.
Review by GraemeD Vonfricken6 months ago
It really hard for my to use englsh but this man made it easy for me and help me about my stuff that I want to buy by use easy terms I can understand and help me step by step
Review by MIckeybell6 months ago
Roderick was very helpful and prompt in assisting me with my issue. Great job and appreciate your help.
Review by Musketeer Baabish6 months ago
Thank you for your support and help Roderick!
Thank you for your support and help Roderick!
Review by Haocheng6 months ago
Roderick was very helpful today in answering my question and I quickly got the answer to my question in a speedy manner.Great customer service Myus provides
Our reviews are aggregated from multiple sources to give you the best overview about myus.com.
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.