If you tell me that you want to send the product to my customer directly
Edrian quickly understood and responded quickly.
Thank you very much! !
Review by Puzzlesnz4 months ago
He explains very clear and work is very fast, satisfied.
Thank you Michael :)
Review by PagoDimai4 months ago
He patiently helped me out with all my requests and informed me of everything I needed to know about what was happening with my parcels. Polite and respectful service five stars.
Review by DJScottsdale4 months ago
I had ordered some quite expensive boots that were a birthday present to me to my MyUS address. I had an email from the seller saying it was delivered but I could not see it in my suite. I used the online chat and talked to Michael who was able to quickly find my package which was apparently labelled in the wrong way by the seller. Michael promptly found the package and transferred it to my suite saving me a lot of stress. The whole process was very easy. Thanks again Michael!
Review by Francessco Cirilovic4 months ago
Michael was fantastic, he replied to my 'contact us' question promptly and by asking me for only a few small pieces of information, he was able to reactivate my account really quickly and ensure that my most recent order got to the stage where I could fill in the shipping request. many thanks!
Review by Mtnluver Entcheva4 months ago
Excellent help from associate Michael for package that sent in different shipping times but marked as one from the seller.
Review by Vermoens4 months ago
verry good to hear the package has arrived at MyUs and not lost.
Live call with Roderick was verry good and solved the issue 100% in a few minutes.
Review by Allysun Duduke4 months ago
I had to wait a very long time to access help, but Michael was very helpful
Review by Habib4 months ago
Thank you Michael for the patience. I am so impressed! What a remarkable person and company. They have a customer for life!
Review by Tenebreux Leighliter4 months ago
It's just been one day ago that I came across myus, and I went to the live chat on the myus website with about 10 questions or more. Michael took his time and answered all of those questions, pointing me to the right places to get the right answers. Michael is a great asset to this company. Thanks Michael.
Very happy and pleased with the professional service and conduct from Roderick at MyUS this morning.
Review by Bograt Brookins4 months ago
Fraud with shipping costs, customs duties and taxes, until October 2019 the least expensive option up to 5 American pounds / lb was used for shipping via USPS, which DHL / Deutsche Post registered use as a partner for Germany. The necessary customs clearance could be carried out as a self-customs officer (you have to register informally by email at DHL / Deutsche Post // [email protected]) at the responsible customs office (where you live) or with the 6 euros allowance from DHL / Deutsche Let the post do it. With the newsletter at the beginning of November 2019, myus.com informed that the shipping methods Least Expensive Option, which had changed partners up to 5 lb. From this period, the packages are sent via Yun Express (China), which also use USPS and then DHL in Germany. However, Yun Express does not send its parcels directly to Germany, but lets them land in another EU country. As customs clearance in the EU takes place in the recipient country, the responsible customs authorities trust that Yun Express will do so. But no matter whether sent via myus.com or directly from China, Yun Express always imports the goods in another EU country and then sends them to Germany via DHL without any customs duties or taxes. Myus.com only charges a flat rate of 50% for the shipping costs for duties and taxes that are not paid and where most tariffs are around 10% plus 19% import tax. But up to 150 euros the goods are duty free. So for a package of $ 112, I had to pay the following cost, $ 18.99 shipping plus $ 53.21 for duties and taxes. My package was imported into the EU via the Netherlands and then brought to Germany by DHL with me without ever seeing the German customs. I have asked Yun Express and myus.com to send me the customs declaration. To date, I have been owed. Mail is not responded to or automated mails are sent. The special one sends with FEDEX or UPS, DHL does not charge customs and taxes from the start myus.com. You have to do the customs clearance yourself or through the parcel service provider. Also, only goods that are sent to the EU with Yun Express are subject to customs and tax charges via myus.com. But if you use the Shipping Calculator on myus.com, of course it does not show this, that flat-rate duties and taxes are calculated. A method has been found to redesign the most used shipping method as a profit-maker. That this is of course criminal and punishable, whether criminal or customs, you can drop under the table. Customs duties and taxes collect a flat 50% but do not register or pay anything yourself
Review by Achalee Archambeault4 months ago
Excellent packaging and great customer service
Their customer care Rep Edrian and Neil had helped me through the shipment procedures....
Highly recommend for people who want to buy from US.
Review by IngoldmellsCaravanhire Schwaenen4 months ago
I was totally frustrated with the newly implemented policy that requires customers to upload their invoices at [email protected] I expressed my frustration with my representative at the time-Abubaker. She was able to walk me through the process, explaining in detail how it should be done correctly after i initially provided the documents incorrectly. She maintained her composure throughout the entire process, she answered my questions in detail, and i was able to successfully upload my documents as per the new policy. In my opinion, her customer service was unparalleled.
Review by Calculus4 months ago
Roderick has been very helpful in giving me all the information I needed about the shipping charges
Review by GeorgeAbell4 months ago
MYUS were a good company until December 2019. Now they are ripping us off by adding 90% packing material to quadruple the weight so they can charge more by weight. Our latest shipment (Invoice 27758299) the items initially weighed just 6.9lbs but MYUS charged for 23lbs and use their excuse that there was too much space so they added lots of packing material. They are very stubborn to even accept this. Please avoid MYUS at all costs unless you want to lose money.
Review by Jocie4 months ago
Absolutely horrible. I payed for a service. They advertised they could deliver to Gonaives Haiti and my package made it to Port au Prince. If you don't know, that's 3 and 1/2 hours apart. They could do nothing so I had to find and pay someone to make the 7 hour trip to pick up my package. I could have sent straight through fed ex had I known that's all they would do.
Review by Vienzo4 months ago
Michael provided me quick and kind response in the support of My US.com.
I first use MyUS.com this time. I feel like to keeping use this company for shipping because of this experience.
Review by Annuta4 months ago
Had issues with uploading the invoice and seemed to be running out of patience. Roderick helped solve the issue seamlessly
Review by Husborn Decote5 months ago
Roderick is a great help in assisting my issue as my seller key in the wrong amount for my parcel
Review by Bryne5 months ago
Flawless, fast, polite service received from Roderick.
Review by Rodrigobot5 months ago
Roderick was very helpful on Live chat when trying to solve my issue.
He was prompt to respond, polite, patient and efficient.
Thank you !
Review by Plymate5 months ago
I loved the customer service experience. Roderick was extremely fast and responsive to my request.
Review by Alidia5 months ago
I have to correct declared value of a Macbook with market value of $600. 14 people where before me. When my time arrived, Esther Micah professionnaly handled my problem and solved it within a couple of 2 minutes. Keep up the good job.
Our reviews are aggregated from multiple sources to give you the best overview about myus.com.
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.