Ubiquity Retirement + Savings Reviews

Number 1 choice in the market. Simply one of the best in their field. I am impressed and happy.

How is a business run like this? Service is terrible. Response times can be measured in days. Then, I just received the following e-mail:

"October 30, 2019

Dear [],

Ubiquity Retirement + Savings was recently notified by Cachet Financial Services, that effective October 23, 2019, they will no longer process ACH transactions for any of their clients. Unfortunately, this includes Ubiquity’s clients’ 401(k) contributions. "

So many questions here. Did they really inform you a week after they stopped? Or have you been sitting on this information until after everyone has already submitted ACH transactions? There are no possible answers that don't make you look bad, Ubiquity.

Followup to reply from Ubiquity:
The communication from them on 10/23 was very clear. For some reason, it took a week to notify your clients. As a small business owner, I value communication and accountability. If a vendor I did business with disrupted my operations, I would not tell my clients the resolution is up to them at additional cost to them.
The full message sent on 10/23 is detailed in a story on krebsonsecurity dot com (no links allowed here).

Followup (11/8): After multiple conversations with Ubiquity assuring me the situation was being handled, I just received a voicemail telling me I needed to fund payroll. Which I did. At my expense. A week ago. They now assure me they will verify that. I also received an email with various ratings that I should be able to click to rate the service. But none of them is clickable (in Gmail or on my iPhone).

I have been very happy with our choice to use Ubiquity Retirement for our retirement plan. They have patiently walked me through each step of the process for set up and ongoing administration. When I call with a question, I always get a live person who is always very knowledgeable and helpful. The service has been great!

Over $100 in fines/fees to get a rollover check sent to my bank? What a terrible company! I would never use them to set up a 401k under any circumstances. Great way to upset your employees!

MyUbiquity has a very simple upload process for your payrolls. I would prefer a more automated system, but the current process is simple enough. The best part is that any time there is an issue, whether with the website or a tough compliance question, I can always call and get a hold of someone to help me.

Very helpful! Able to call with any questions I have even during busy seasons. Always friendly and professional!

I am really glad to see that Ubiquity is working on improving their communication with their clients. I was able to call today and get someone on the phone to answer my questions immediately. My main complaint about Ubiquity in the past, was that it was hard to get quick communication. I was so pleased to see that I can now call and get help right away.

Total scam, billing my company $115 monthly AFTER I closed my account (paid $1000 fee to close my account btw). This is all because some ex employee from 3 years ago, still has $40 balance on his 401k, so my fund is still "active". As the fund sponsor, I'm somehow financially responsible for people that I no longer employ. They also charge each employee $5 a month, this is all on top of whatever Morningstar charges. Also, when you withdraw your money, they like to only send you part of it, so they can charge you the $95 withdraw fee more than once. The positive reviews on here are so obviously fake. I originally signed up with Intuit 401k, and these guys took over the account, really my only bad experience with any vendor since I've been in business.

As an employer, I have experienced poor communication and I am still trying to close our employees accounts as we switched to a new provider. It has been 2 YEARS! They still are unable to transfer and close our accounts. When we stated we wanted to close the account, our account rep should have been working with us to complete it. Instead I have to call them every day to get answers. When I ask if they need anything else from my company to complete it they say no, however, they required more signatures! During this time both the company and employees have been charged fees. TOTAL UNACCEPTABLE.

Unspeakably high fees for nothing. I had a 401k with Ubiquity Retirement through a former employer, and was charged $5/month to keep the account with them (during which time the investment did not grow at all). Ubiquity charged a ridiculously high $95 for me to rollover my 401k to another investment service provider. I couldn't believe how much they were charging for me to move over my own money. Horrible.

Had my 401k with them but the plan offerings are very week, and basically even choosing their aggressive plans, in a bull market for the past 3 years I made no money on top of it. besides that to roll over out they charge fees. Hope not to work with a company thats offers Ubiquity services.

Ubiquity charged our lower wage employees, who had scratched together a modest retirement account savings, ~10% of their IRA simply to access their funds after a plan termination. After asking them to re-consider this practice, they vehemently refused. They're clearly part of the problem in the horrible IRA administration business.

I bought myself nano station m5. I really liked how the Internet transmits.

My Implementation Specialist, VJ, has been and continues to be excellent while we are getting our plan set up. He is friendly, knowledgeable and prompt with any issue we have. I look forward to working with him and the rest of the team in the future.

VJ Chanco did an outstanding job onboarding our company into Ubquity and setting up our plan. He was conscientious in following up with me, was flexible in scheduling times to speak, walked me through the entire process step by step and answered all of my questions, event those via email promptly. Very knowledgeable and patient. Excellent customer service. With VJ’s training I am comfortable and find the platform easy to use.

Rosie and the team was fantastic dealing with my past employer. They totally supported me in the transaction even when my past employer was pushing back at them on the calculations.

Thanks Rosie!

Plainly ridiculous fees. These are not presented upfront or explained. You just see randomly named fees appearing in the reports, silently going by every month unless you bother to look and find them there. Then when you've had enough, they charge $100 distribution fee to get your money out and put it somewhere else. Just plain icky.

The worst choice of 401K manager if your employer signed up with them - lots of hidden fees, have to keep 100% invested (no cash or safe investments options if the market is going down) and rollover to IRA is a painful process where you will lose even more money.

Amanda Cameron is amazing! I was having issues with delivery of a rollover check from a prior retirement plan. She kept checking the status of the delivery and kept me informed every step of the way.

TERRIBLE SERVICE! They are very disorganized. They processed my distribution request wrong twice! I DO NOT RECOMMEND THEM. They do not care to do a good job.

Doug was very helpful and quick to respond to my request. Also a fellow Iowan, it was nice to talk to him!

Always a pleasure working with Meli's team. Everyone is very responsive and knowledgeable.

Thank you.

Kathy

Recently emailed the "info" address due to problems with my account. Rosie Teves, the Saver Success Specialist, promptly responded to my email and quickly had me back in my account. Feeling grateful for Rosie!

I am extremely disappointed in the amount of fees this company charges. To invest about $100 / month in my company's 401k plan they charged me a flat $5 per month fee, every month. Then when I left the company and wanted to roll over the funds, they charged me a $95 fee, to roll over about $800 of investment. Totally insane, these people are greedy beyond belief. DO NOT USE THIS COMPANY.

We needed some information on some former employee's who were participants in our 401K plan and Doug Guler was very responsive to our request. He also followed up with us to be sure that we received everything that we needed and were satisfied.