I eventually got what I ordered. There was a mix up with stock orders. I was told that the overseas supplier was to blame
Review by AIMconsult Catalano2 years ago
Rob stands behind the products he sells, with a level of support and service - before and after the sale - that larger operations often promise but rarely (if ever) deliver. (I'm aware that some other on-line retailers source some of their products from MTS. Presumably they have the same level of confidence that I have.)
Review by CustomerEastleach3 years ago
I ordered a spare part late on a Friday for about $6. Rob explained the postage would cost more than the spare, but he could send it "letter rate" which is very cheap but has no tracking so would save me $. I agreed and the part arrived next week. Without tracking, there is nothing useful an email advice can say, but Rob emailed the despatch date and time anyway. He explained to me that Microsoft Hotmail/Live/Outlook just dumps many messages like that, not even dropping them in your junk folder. He was right and it is very unfair for a buyer to criticise MyToolStore for the sins of Microsoft. I found a Whirlpool forum link proving he was right about dumped Microsoft mail.
Review by Lankskara3 years ago
I placed an online order on Tuesday and it arrived here Friday of the same week. It was dispatched an hour later. The service is second to none!
Not only that, but what I ordered was a great price and exactly what I needed to get back to work. Thank you so much Rob!!
Review by Vipindas3 years ago
First time I've used this company. I needed a small part for my Dremel drill and needed it quickly to finish the job. Ordered the part, was notified that it had been shipped the next day and received it the day after that. This business is now bookmarked in my search engine. Great, prompt service. Recommended!
Review by Shavanory3 years ago
Would recommend this website to anyone. Super fast delivery, and even got a call to confirm that order was correct. Will definitely be back!
Review by Stefanija3 years ago
I would have given up and thrown my new CNC in the bin. If it was not for mytool stores support knowledge software and hardware.
Review by Manhal Wrobdl4 years ago
My Tool Store has been my store of choice for specialised tools as well as general knowledge and assistance with what's available. Always prompt service and good prices.
My Too; Store IS my tool store!
Review by EtiRas4 years ago
When fitting out and updating my workshop Rob has been the one stop shop for all my Proxxon, Stepcraft, Foredom, Dremel and the miscellany of accessories the abound in my workshop.
First-class knowledge and on-time service are becoming hard to find in businesses these days but Rob delivers every time.
Now if only there was a Five PLUS rating!!!
Review by Damour Derrow4 years ago
I have been very well looked after with positive results with all purchases and have been respected with a pleasant nature with all verbal conversation. Thanks to Rob
My Tool Store Australia is rated 5.0 based on
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