Ordered 3 tickets costing just over £500 and they didnt arrive on time for the match. Avoid this website at all costs they are fraudsters, as soon as you mention refund the customer service team vanish.
Review by Kathydell Hudarin3 years ago
Thieving scummy bags. Stay well clear.
Review by Virgit3 years ago
I booked tickets for the up and comeing arsenal v lecister game in two weeks i booked two tickets for me and a friend back on the 3rd of october and payed for them on line with this lot because im from ireland i had to book flights and hotel aswell then last week sky moved the game back a day with only a few weeks notice i didnt or couldnt blame my tickets on line for this so went and made new arrangements with cost more money then 4 days ago to my horror i get a text off this lot my tickets on line telling me they want an other 160 pounds for the tickets i already payed for saying that they have gone up two weeks before a match i text them back and told them i payed 300 euro already so they told me in a reply i had to pay the money or get a refund . When i tryed to call the phone numbers they have there never on ive texted them asking them to ring me no reply after reading these reviews on this i was shocked and wish id have read them before i payed for these so called tickets it looks like i never will get or my refund which i want now but after reading the reviews it looks like i will be waiting a long time ive had no word back from the ghoest cammilla who i got the text from looking for more money i really do think this is a con and if i dont get my money back or my tickets i bought i wont give up trying or to get this lot closed down i cant belive how unprofessanal they are. I go to a good few games if i can and would have used them a lot more if i had of got what i payed for why should i pay anymore money for the tickets after i payed for them already but why after reading all the reviews should i trust them with more money for tickets ive never even seen . My tickets get in touch with me or give me back my money dont be a shower of c##ts all your life . You cant be let get away with all this. Its still two weeks before the match and ive flights and hotel booked and thanks to you no tickets and no answers ????????
Review by Fuko3 years ago
Avoid these scam merchants like the plague. I am still trying to get my refund. Paid over the odds for football tickets then was told near the match date that they wanted another £200.
Review by Fevzi3 years ago
I purchased very expensive two tickets for Chelsea vs. Crystal Palace and one week before the match someone undersigned only as Camila from sales at myticketsonline.eu wrote to me telling me that they have to charge me 50% more as there was a sudden spike in demand and price.
Of course I refused and asked full refund which I never got although was promised within 30 working days. Its 10 months now and no refund was made. They stopped even responding to emails.
They are well known for this and apparently are in PL black list of unauthorised ticket vendors: www premier league com/en-gb/matchday/unauthorised-ticket-websites.html
I recommend all of you who have been scammed to report them to Action Fraud and prevent them from predating other victims:
www actionfraud.police uk/fraud-az-ticket-scam
Review by Donnacustomer Chloette3 years ago
Wouldn't even rate them 1 star if it was possible. Avoid this site at all costs its a con. Ordered football tickets and they emailed the week before to say i'd need to pay an extra £120 if i still wanted them. Still waiting on a refund well over the 30days with no email replies and they don't answer the phone. Disgraceful service and basically just plain theft.
Review by Ssalokin3 years ago
Paid €388.37 for two arsenal ticket in March, for a match that would be in May...
Then the week before the match I was told I needed to pay an extra €120 or I would be given a refund...
So I asked for the refund option and was sent confirmation email that it was 100% no problem and the refund would take 30 working days. I am waiting over 7 months and now don't get replies to emails or instant chat and also they don't answer the phone...
I am so stressed and upset over this.
Review by Wheez3 years ago
Wrote review In august regarding not receiving tickets for chelsea vs arsenal , still not received full refund as promised keep emailing company but never reply to any emails still no money !!!!! Be carefull if you use this company !!!
Review by Dasmond3 years ago
I bought some tickets in August for a Man U match and due to a family death and tickets not being able to arrive at my destination in time I was promised a FULL refund that would be refunded within 30 days. I had lovely communication from Camilla who was extremely sympathetic, helpful and very understanding. She replied to my emails in the first instance. A month or so had passed and I had still not recieved my refund so therefore chased it up with her again of which she replied, apologiesed for the delay and assured my refund was now with the accounts team. I have since re-contacted her 4 times and have no replies and no pickup from their contact number. It has been nearly 5 months now and I am STILL waiting for my refund and have had no reply! I have emailed Camilla and her team again today. Waiting on something back...
Extremely Upset customer!?
Review by Eurfan4 years ago
Paid 2 tickets (Arsenal-West Brom), then they asked me for additional £120 which I refused to pay and the refund took 3 months (had to be 30 working days)
Will never use them again.
Review by MiraaFiction Smittick4 years ago
Tickets to Manchester United game turned up one day before game. They weren't even tickets they were someone's season tickets. Payed over the odds for tickets in the first place but let to believe they were good seats only to find out when tickets arrived they were the worst seats .Phone call after phone all for weeks on end all days and times of the week not one answer! On top of over priced tickets had to pay £29 delivery/handling charge! absolutely avoid these jokers! Disgusting service how are they even still allowed to continue selling tickets il never know.
Review by Ciobanu4 years ago
Don`t buy your tickets from this Company. You don`t will get them!!!! I have booked 2 ticktes and first they told me they can`t ship to Austria, I schould give them the Hotel adress, all is fine and the tickets will come sure, defenetly to the Hotel, but then only one day later they told me my ticktes are not available and I should pay 400 Pounds more for each ticket (Ticketprice was 379 Pounds). And that 1 week before!!!!! We had already booked flight Hotel and so on!! I thik I called them 10 times and never I got an exact Information! I don`t will recoment this unsure Company! I hope I will get back my Money!
Review by Salaun Fiedeldy4 years ago
I have ordered 3 tickets for the game LFC vs. Burnley. Kategory VIP Gold (Seats very good alongside). The support for customers via the Chat is very good and clear.
As I am from Austria and tickets could only get delivered to an adress in the UK, I booked a hotel in Liverpool and provide myticketsonline with the respective adress data of the hotel. The company suddenly amended the shipping address on my account, in order to ensure that the tickets will be delivered to the right adress.
Based on the terms and conditions tickets will be delivered up to 5 days before the event. Due to that I contacted the company 5 days before the game. The said that the tickets havent been dispatched so far but the will arrive right on time. So far so good.
When I was checking in at the hotel (1 day before the game) the tickets still havent been delivered. Due to that I was really getting nervous as I came to Liverpool only for one purpose... to watch the game. After contacting the myticketsonline the asured that the tickets will arrive right on time. And they did. 2,5 hours before the game starts, we were provided with the tickets.
First of all I was very relieved, but when I checked the seat numbers I recognized that they were indeed on MainStand alongside, but completly in the corner of the stadium (alongside but behind the goaline). Based on my understanding these seats were not very good alongside at all but right away in the corner.
Not the ordered category but at least tickets to enter the stadium and to watch the game.
After the event myticketsonline offered me a refund as I did not got tickets for the category I paid for. What based on my opinion is very fair and indicate that the company is very interested in customers satisfaction (also after the event).
In conclusion: the company is very customer oriented. The ticket delivery caused a little bit of stress, but in the end everything went well and I was able to watch a LFC game live at Anfield.
Good and fair service.
Review by Bhusani Schomberg4 years ago
Bought tickets for my son's 10th Birthday. .Swansea v Chelsea both of us Chelsea fans.
Tickets came in plenty of time and were well priced. We sat behind the goal 7 rows from the front in the Chelsea end with a great view.
Going to bed my son said " Dad it has been one of the best days of my life ".
Says it all really.
Chelsea won 5 - 0 making it all the more special.
Review by Nynne4 years ago
* clear booking system
* great online support
* on time delivery to the hotel
Only negative thing was the price of the tickets.
Review by Daynika4 years ago
Everything went great. Tickets were in the hotel when we arrived. And there were very good rules how to operate with the tickets in the match event and after that. I can recommend your service.
Review by Taranicka Legas4 years ago
I confirm you having been very satisfied with your services both at the level of the follow-up of the order and the service.
I a little admit to have been afraid in the view of member card in precise names, but everything was completed as I wrote it on your site (in French).
Everything was completed.
Review by Trehunist4 years ago
I have a recent dealing with myticket online for my BPL ticketing needs. Good service although tickets are pricey & delivery charge is high.
Review by Scohen4 years ago
When I first bought the tickets I was very happy as it was a surprise for the boyfriend who couldn't find anywhere to get them from. The tickets are pricey however the view we had was great. My biggest complaint and stress however is that when i bought the tickets it was said they would be delivered to my home address in Cornwall 3-5days before the match. I rang customer services several time and they confirmed this HOWEVER they did not arrive. Customer services eventually gave me the number for the courier service after several phone calls, The courier service then informs me that they will give me the tickets in Manchester! I rang back customer services who still assured me they would be delivered to my home address. I left Cornwall without the tickets and thankfully received them fine in Manchester. This was all very unclear however and i felt i was mis-informed the whole time. Be careful of this. However if this had been made clear i would have no complaints and would consider buying tickets again as i now know how it works. This caused me a lot of stress and worry however.
Review by Killua4 years ago
I used MyTicketsOnline.eu twice. Booked tickets were delivered to the hotel on time. It was some misunderstanding with the first tickets, but the company solved the problem in a proper way. I definitely will continue usage of the service. Ultimately recommended
Review by Shomel5 years ago
Thank you myticketsonline.eu for a chance to see my favorite club play life! Really enjoyed the experience and had very good seats. Would use them again in future.
Review by Redvers5 years ago
Used myticketsonline.eu as a treat for my boyfriend, I have to mention I am not a football expert. Emailed customer support team, who kindly advised me on sector and seats selection for Chelsea game. Thank you so much for making it easy and hassle free purchase.
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