I was connected to a tennis coach but we could not find a time that worked for both to us. Now I can't get my money back despite their 100% guarantee. There is nobody to answer phones and they don't respond to email or their support form.
Review by Buckstop3 months ago
Thanks for all your professionalism, it has been a pleasure being a teacher on your team.
Review by HFfwZR Erwolther3 months ago
Horrible. Can't talk to anyone. My instructor left town with 2 lessons remaining and now I cant get a refund for those two lessons. There is no one to talk to un the billing department. Just a call center in India. This website is fraudulent. Stay away.
Review by Thairon3 months ago
Conrad has been a great instructor with our son. He is very good at keeping him engaged and having fun. I would highly recommend him.
Review by Arddey Akhand3 months ago
Great site! I ordered tennis lessons packages several times. Everything worked perfect. The coach Pete Mikelson is a very responsible and professional coach. I am smoking every minute of his lessons
Review by Moestak4 months ago
Completed lesson 3 of 3 with Jayner while travelling to San Diego. FANTASTIC!! Jayner is gifted at noticing the small things holding me back, and then is able to explain simple, achievable corrections. The lessons exceeded expectations.
Review by Niclla4 months ago
They were fast and delivered on all promses. I had a choice of insructors and it all went to plan. They followed up and made sure I was satisfied. Also, my instructor was excellent.
Review by Epsah4 months ago
Nancy is an excellent tennis teacher. She is very patient and yet expects A+ effort. Every lesson is a great workout and a chance to improve at technique.
Review by Amadeous4 months ago
Super easy to book, schedule and change lessons, fair pricing and great customer service. Highly recommend for anyone looking for tennis lessons!! I found a great coach within walking distance of my apartment and signing up for extra lessons now.
Review by Brandnew5 months ago
Hi, my name is Lawson Campbell an avid coach with mytennislessons for a number of years, this company allows students and coach to meet accross the country at their convenience. This organization allows you to choose a coach in your area or zip code, also you can view coaches reviews and profile. I am very impressed with the management style of this company, each coach is their own boss, no pressure. Any issues is always dealth with professionally by Jesse and John. Coaches are paid in a timely manner, I would recommend and coach to work for my tennislessons. The app or program is user friendly you can see your students and contact number and choose the hours and days in an organized manner. I am happy to work for mytennis lessons thanks for all the years and experiences.
Review by Rukib Gumarang5 months ago
Easy process and we love our instructor!
Review by Shev5 months ago
I have partnered with MyTennisLessons.com for two years now. Working with John, Jesse, Nicole and Andrew couldn't be easier. I highly recommend MyTennisLessons to any students looking for a coach or any instructors looking for clients. Keep up the good work! Matthew Horwich
Review by Guebel5 months ago
I started working for MyTennisLessons around 2015 and I must say it has been an absolutely wonderful experience.
Finding these guys was a game changer for me.
They are a pleasure to work for and have sent me many great clients over the years.
They are always engaging and doing everything they can to make sure the experience for both coach and client will be the best.
John Hayes and his staff of cool hardworking people has made this an awesome job for me and for that I can’t thank them enough.
As a boss John has always been extremely helpful about anything that I have ever needed or questions that I have had.
I would highly recommend MyTennisLessons to any coach looking for a job and to anybody who is interested in learning how to play this great game
Five stars ain’t enough, I will give these guys 10.
Review by Mentesh Miklinski6 months ago
I was excited about getting started with MyTennisLessons, but the experience quickly turned sour. After deciding on a potential coach, my partner and I reached out to book our first lesson. The coach texted me in less than an hour, which at first I thought was a good sign.
I asked him if he was available on Saturday. He responded that he was, then went ahead and booked the lesson without me even confirming that the time worked for us. This left a bad taste in my mouth. After conferring with my partner, we decided to hold off on the lessons and look into other options. I texted the coach as much, asking him to please cancel the lesson for Saturday. He said he would. The next morning, I woke up to see I'd been charged the full amount for 6 hours, and that this Saturday's lesson was still scheduled. I tried texting the coach again, who has yet to answer me.
I then tried calling the "Support" team for help. The automated voice told me that all their support team were "busy" and prompted me to leave a voicemail. This didn't sit well with me. I then chose another option on the dialer, "getting started," and my phone call was immediately answered. Funny how that works! I told the Sales Rep about my situation, and he told me that this is the wrong department for my inquiry. I asked him to transfer me to the relevant party, to which he replied that all refund/billing requests are handled by email. I said, "so then the option to speak to someone that I tried earlier is a fake option?" He simply instructed me again to send an email, and I told him I already had and wanted to speak to someone. After a couple more minutes of unhelpful back-and-forth, I told him that since they wouldn't be assisting me, I would just have to call my bank to cancel the several hundred dollar transaction. He said, "yeah, you can do that too."
If MyTennisLessons' business model is to charge people upfront for a package that they might not even end up using, it only makes sense that they would have actual representatives to speak to in an actual billing department. Not just punt people off to write an email. Also, allowing potential customers to cancel lessons on our end in the event of unresponsive coaches. Very unhappy with this service.
Review by Garee7 months ago
I actually searched to find a place to review mytennislessons.com. Horrible experience. I started over a week before my trip and thought I had a pro. Then the day before my trip he cancelled. It took a few days for someone to get back to me. Finally once I was in Florida I got a text - don’t expect to ever speak to a human - stating another pro was available at a much higher rate. I can’t say with confidence it was not a bait and switch. That pro did contact me but had no availability because she had classes. I gave her 4 options and she said I needed to find someone else despite her profile stating she was available M-F 7-7. They did refund my money but then canceled. I had to find someone else with a few days left on my vacation. Stay away from mytennislessons.
Review by Pratyusha7 months ago
Worst company I've ever worked with. They charge you up front and then never respond to support requests
Review by Imram8 months ago
The booking process on MyTennisLesosns was very simple. The lady on web chat helped me choose between three different tennis coaches. I chose coach Ned who gave me a call a few hours after my reservation went through. I have been taking lessons from Ned for 3 weeks now. My game has improved tremendously. I'd recommend MyTennisLessons and coach Ned to anyone looking to learn how to play tennis.
Review by Sammm9 months ago
Great way to find a tennis instructor!
Review by Ehrhart10 months ago
There were a few hiccups with coaches at the beginning but MyTennisLessons worked hard to make sure that everything was sorted out. Our coach, Ned, has been fantastic!
Review by Jney11 months ago
Very happy with their service! I’d recommend them to anyone.
Review by Teacy1 year ago
Super simple sign up process. And the coach contacted me right away to get started ASAP. When I realized my discount code was not applied, I reached out and they got back to me so fast and corrected the issue. Very happy with this site and can't wait for my lessons!
Review by RajeshEapen1 year ago
Make sure to talk to MTL support before purchasing package of lessons.
I purchased a package of 20 lessons mid October and was happy with my coach. However, I did not know there was an additional indoor court rental fee that is and additional $70/ hour when the weather gets to cold to have tennis lesson outside.
I brought this issue up with customer support contact, but it took 5 business days + an angry review for an MTL representative to get back to me about my request to change my package.
Lacking customer support staff. Expect additional indoor court rental fee. Double check with instructor before purchasing lesson package.
Review by Tata1 year ago
I have found the team to be responsive and the platform easy to use. I have been using the same coach for over two years now: not a single issue! Highly recommend.
Review by Blumer1 year ago
Yes, use this company. They were very helpful and on top of my needs and situation when a coach had to cancel at the last minute. They found very suitable and excellent coaches for me. I recommend them if you are traveling and need a coach in any part of the country.
Review by Cedrick1 year ago
Very good and proficient site, ive received the service that i needed, excellant coach Pete. The interaction with the site was smooth and easy