Since this changed toFreeNow the service is totally unreliable. On several occasions I pre-booked a taxi and had it confirmed. One minute after it was due to arrive I got a message saying cancelled. Totally unreliable.
The drivers hate it as well so no wonder they cancel at the last minute.
Review by Hoonch1 week ago
I use this app to book a taxi from my house to Maynooth - 7 minute journey. I was previously charged between €7 and €8 and have receipts on line for this. My last two identical trips are now costing me €11.60 + absolute disgrace and rip off.
The company can see the huge increase in charges but do nothing.
Gonna stick with the local company. Free now even estimate the cost of the trip at €8 when yo go to book.
Review by Ulliam Aigbonoga1 month ago
Compared to Uber that I use in several countries in the world, Free Now is an absolute disaster. Non user friendly app, extremely tedious complaint process, bad customer service.. Uber charges you what they offer upon booking. Free Now is not, they charge by meter and my taxi ride from Dublin airport to home came to 50 eur instead of the 37 that the app offered..when asked the driver, he was unnecessarily rude, impolite..never will use this company again
Review by Karling1 month ago
I had an expensive camera stolen from this companies driver in Dublin. Since I didn't actually book the taxi( mine failed to show up) they refuse to help me locate the driver. I would never use this service .
Review by Zamariene2 months ago
Taxi number h5431 Robert Lyons
Tried taking a long detour because myself and my girlfriend were drunk, we told him to turn around and go a quicker way, he kept asking did we want to turn around although we told him to turn around at the start he kept driving. This was 10in the morning and I got charged 60, last time I took taxi at 4 in the morning and I was charged 45??? Something wrong there my taxi? Ripped
Review by Rostie Boriani3 months ago
Received an email suggesting pre-booking Freenow formerly Mytaxi cab to airport - if previous many occasions where driver cancelled the prebooking 5 mins before pickup time- then will add to travel stress - use an alt reliable service
Review by Susand3 months ago
Awful- I never leave bad reviews but this time it's an exception! I booked a taxi 5 hours in advance using this app. 10 minutes before I was due to be picked up, they cancelled, gave no reason, and rescheduled another taxi which didn't arrive until 20 minutes later. I then missed my train to London, was nearly charged £175, and missed half the set for Fleetwood Mac (a gig I've been looking forward to my entire life). Stick to uber folks.
Review by Aristia3 months ago
Awful experience complete rip off charged over 2 times more than other firms
Have queries with them and guess what no response
PLEASE DO NOT USE THIS APP
Review by Binsar Penagraph3 months ago
My partner and 2 year old were refused their taxi ride from the driver because of having two (very-well behaved) dogs. So they were left waiting in the rain until they could find another to flag down. This is highly unacceptable and look to take this further.
Review by Brvk3 months ago
Terrible website. No history of booked cars, no reminders so unsure if calling until too late!
Review by RitzLondon3 months ago
What is the point of this app if the driver just picks up anyone when they confirm a job with you?? Was left stranded several times and th drivers then just ignore you...:((
Review by Wuttikrai4 months ago
Am still waiting to hear back after taxi I ordered this morning in Lancaster Gate, London picked up a different passenger 20metres away from me although I was waving and immediately tried to call driver. They have booked this journey on my credit card which is fraud. I have contacted customer service this morning but not heard back. I have supported black cabs in london but will now switch to uber.
Review by Shomilin4 months ago
very bad, there is always extra costs in the end. the drivers always take the longest way to make extra cash. WILL NEVER USE THIS SERVICE AGAIN!
Review by SillyLilMeLmaoAtYou4 months ago
The most awful service that I've ever use. They charged me double of the initial price. 30 euros from 15 in the app.
Review by Elliieee4 months ago
BEWARE!!!! PRICES ARE NOT CORRECT! Estimated my Journey between €9-14 euros however when I arrived at my destination the driver said that it was €30 and became quite angry when questioning this. Tried to resolve the price by emailing MyTaxi and the basically told me "Too Bad" beware of this scam app and scam prices....
Review by Bkruz4 months ago
I have used this service a few times in Barcelona and been overcharged on 2 journeys. When I contacted "costumer service" I was assured to receive a reimbursement to reduce my next journey, I never received any reimbursement.
I hope UBER will come back to Barcelona soon.
Review by MrsPauline4 months ago
Wow! Looking at previous reviews we must have been very lucky. We planned to go to a concert in Rome by bus but two didn't turn up and we were short on time. In desperation we used Mytaxi. It was easy to use the app, they were prompt and charged the amount we had been estimated. We used them twice more after this, both times without a problem, although charged a couple of euros more than estimate, and all drivers were fabulous. We had heard such horror stories about taxis in Rome it was refreshing to be proved wrong.
Review by SpaceKitty Deuble4 months ago
Really bad service! Everytime i have booked a taxi in advance they have cancelled it! Almost missed my flight once and today the bus to go on a trip because of this! It is just a joke! Never trust you again!
Review by Alti CustomerAnne4 months ago
I was picked up in one of the mytaxi's today at the HBF rail station in Vienna and dropped off at the Aparthotel Adagio. I had previously looked up the approximate cab fare and it was supposed to be about 10-12 euro's at a maximum. The ride was less than 3.5 kilometers and took 10-12 minutes from time he left rail station. The driver charged me 27 euro's and was quite rude when I questioned him about the excessive fare. The time was 4:30pm and I included a picture of the taxi we took with his license W + 4898TX number. He was a young man likely between 25 -35 and had shaved side of head and black hair on top driving a black Prius.
This guy's actions and dishonesty is really giving mytaxi company a bad name, but by the other reviews the company seems to allow this kind of behavior.
Review by Flufflyfluffly5 months ago
Taxis go to the wrong addresses. When you contact customer support they don't do anything and say because they're not direct employee's there's no way to hold the drivers accountable.
If you ask for any further information or clarification they stop answering and say the issue is resolved. They say the only way to do anything is to give several examples of this. If you give them multiple exact examples, they will continue to do nothing.
Don't support this company because they can be convenient sometimes. Stay with your local depots.
Review by Milgirl5 months ago
Terrible as trying to sort their problem
Review by Stevon Shewmake5 months ago
Generally fine and often lovely taxi drivers when i actually manage to get into a taxi- but as other reviewers have said they often spend ages driving around and then cancel or just cancel. Not acceptable when you've got somewhere to be.
Review by Sushant5 months ago
Pre booked a taxi and got a message at the time it was due to say no drivers were available and cleared my booking. Tried calling the hotline and there was just a recorded message talking to me in what I presume was German
Review by Baekeland5 months ago
Estimated €12-15 for a journey from airport to city, the driver wanted to charge €36 for a 15 minute journey! absolutely disgusting that the app can allow them to do this, the driver told me there was add on fees that he tried charging double because there was 2 of us in the taxi! God knows how much it would of been if there was 4 of us! the App need to regulate Better stop drivers abusing the app and ripping people off, forgot to mention following google maps he went the longest way possible!
Review by DiverKaren5 months ago
BEWARE!!!! We have been ripped off. Taxi in London. We asked our Driver about the first trip discount and he told us a complete lie and gave us the incorrect code, he said the discount had been applied. NOT. The full price, which was well over priced was charged to my account. Tried to resolve this by emailing MyTaxi and the basically told me "Too Bad" This company and app is a scam. Use Uber