The Myspa Team experience from sales, testing, finance, and installation completed the job in the most professional and friendly manner.
We couldn't have been happier with our McKinley Hot Tub and are already looking forward to some relaxing evenings and weekends.
Great job MySpa Team
Review by Docals Xaps2 months ago
The whole experience has been great, from sales to installation. I can’t recommend MySpa highly enough.
Review by StupidAnt3 months ago
Great experience from start to finish
Review by CLosty Fairbank3 months ago
Bought my Marquis Epic hot tub from MySpa over a week ago and the team have been very professional from the initial wet test to the installation, with excellent communication throughout and very thorough and clear aftercare advice 👍
Review by Isgr Moray3 months ago
The service was very good. The instruct\ion given in relation to spa maintenance was straight forward but very helpful.
Review by Sundberg3 months ago
Had a fabulous experience from testing to buying and three months in the aftercare service has been fantastic definitely would recommend
Review by Colana3 months ago
We began looking seriously at having a hot tub in February 2019 after having occasional casual looks, if we came across suppliers in garden centres, over a period of several years.
Before we did any visits we did some research on hot tubs what to look for, and potential suppliers so that we got a feel for the subject and started to comprehend the areas that we were unsure about - all essential if you are going to test the quality of a supplier's "chat".
We visited a number of potential suppliers (who were all BISHTA members) over a period of a couple of weeks and came to the conclusion that MySpa suited us best. This was based upon their range of tubs available and the discussions we had with Dave who, although normally involved in installation and maintenance, was in the shop on our first visit and he proved to be a knowlegable guide around the display. We also gained a feeling of trust in MySpa's wish to have a longer term relationship with their clients rather than just seeking to sell a tub and move on.
After that first visit we went away to review what we had gleaned and decided to take them up on the offer of "a trial soak". The trial was strongly recommended by MySpa so that we could satisfy ourselves that a hot tub was for us (it was March by this time but still a good test of our commitment to go in a tub in early Spring) and to help us choose the right model. Both objectives were met.
The final potential issue for me was whether the tub could be delivered through the very tight gap between my house and the boundary fence. No problem, Dave did a site visit and confirmed that, although the gap was very tight, they would get the tub through.
The purchase process was very straightforward and a provisional date for delivery was agreed which allowed time for me to get the power supply organised and an existing patio replaced (no point in putting a new hot tub on a patio that is past its best). Both were achieved successfully and the tub was delivered and installed on the date agreed at the outset. By early afternoon on the day of delivery the tub was filled, heating up, and we were trained on how to keep the water quality maintained. The following day (the mains water that was used to fill the tub was quite cold so took half a day to heat up) we used the tub for the first time and have used it almost every day since. Water quality maintenance is simple and straightforward - nothing like as complicated as we feared.
We have had a couple of problems with a noisy pump but as soon as we have contacted MySpa they have responded and sorted things out very quickly which I take to be a practical indication of the commitment to on-going customer service that we identified when choosing them.
It is now almost three months since we got our tub and we are delighted with it and use it every evening, rain or shine. Consequently we are very pleased with our purchase and with our choice of MySpa to supply, install and help us maintain it.
Review by Rain Greys3 months ago
From first contact to being in the tub in our own garden, the office staff and installation team were beyond amazing! We could not recommend this company more. Both the install team and office team stayed beyond normal working hours to ensure that we were happy with everything! Fantastic! thank you.
Review by Tasheen Obiajulu4 months ago
Fantastic experience from start to finish with MySpa. Right from the very first trip to the outdoor showroom Andy and the team didn't pressure us and their knowledge and helpfulness was standout compared to other places we had visited. Even during the wet test there was no hard selling. The installation team were prompt and did things to a high standard.
Review by Siphapa Baltutyte4 months ago
We’re just in to our second day of owning our own sundance spa ....., we have nothing but praise for the whole team from Andy who answered all our questions on our wet test....
An absolute must if your thinking of purchasing any hot tub and the install team were excellent who were Sinclair Sam and Chris most helpful on the day although the weather was appalling would highly recommend a visit to the my spa showrooms
Mr and Mrs Dent 😀😀😀😀
Review by Sharrea4 months ago
Really good company, from when we first arrived to the install of our new hot tube. These guys could not do enough. Very happy and look forward to them undertaking the service plan for us.
Review by Sande4 months ago
Review by Zabka4 months ago
There are only 3 things you need to know - 1. Make sure you do a wet test, 2. Go to My Spa and 3. What you waiting for?!
Absolute first class experience from the start to finish and beyond.
Luckily my brother had carried out all the leg work in visiting various other hot tub companies and decided on My Spa. Seeing how Andy and his team delivered excellent knowledge and service throughout my brothers purchase, it was a no brainier to go straight back them for our hot tub.
I visited the showroom a number of times during my brothers and my purchase, and even when the showroom is extremely busy, you still have Andy’s full attention. His knowledge is second to none and there is never any sales pressure.
The installation was slick and professional by all the team from the start to the end. The weather was horrendous most of the day but Clive continually stood outside ensuring the installation was all going to plan, even though I offered numerous times to come inside. The hot tub instructions and chemical lesson was delivered under umbrellas and Clive did not go until we understood how to check the hot tub etc. There was no rush delivering this part either, even though it was heavily raining.
The best part of the whole experience was my son coming in from school and realising that there was an Optima hot tub sitting in front of him and not the Chelsea he thought we had ordered. His face was priceless! My only regret is not being able to get his reaction on video. Thank you Andy and the team for keeping the secret xx
Review by FynnBartlett5 months ago
New Sundance hot tub has only been installed for 4 days but so far so good. A very professional but family oriented and personal service from MySpa from my original visit 3 months ago and discussion around my requirements and usage which felt like we were sincerely listened to then the options and recommendations made. We had a very good install experience with Sam and Chris again with genuine customer service...
Review by Ffriddfawr5 months ago
The three gentlemen that delivered the hot tub were really good, quick and pleasant and although we ran into a problem with our electrics the MySpa employee was outstanding and patient
Review by Walshe5 months ago
We had visited a few hot tub showrooms around Lincolnshire, but found them very pushy. Whilst in Leicester on business we decided to look at My Spa. The service and help in a relaxed manner made us at ease. On our return home we booked a wet test and with the help of Andy picked a Sundance Spa.
The hot tub was installed by his team on time and all the chemicals and maintenance explained.
We love are spa and thanks for the great service.
Review by Cherno Burgermeister5 months ago
Brilliant helpful when considering buying a hot tub or swimspa. Lots of choice,very relaxed at looking at all of them and wet testing as many as you want. A must for a purchase of this type. Followed by very friendly and professional installers. Transformed a daunting purchase into a very pleasant experience.
Review by MattL Heslehurst6 months ago
Our second Spa from this wonderful team! From choosing to Installation, you are in very safe, professional hands who will guide you though the whole process.
They will show you their whole range in a very objective way and no salesperson will ever pester you.
Even if you go and look at their extensive range, you will have a good time. Take your bathing clothes and towels and you can try for free...
Review by Mostyn Collom6 months ago
Amazing service looked after us very well and helped completely with the purchase / installation and service of our new hot tub
Review by Malley6 months ago
Excellent service. Would recommend.
Review by Rondell6 months ago
We have just had a Sundance Edison installed and from the initial visit to MySpa to the installation was a pleasant experience, all the staff know there game and are willing to help.
I want to thank the installation team for there relentless hard work on the day making the hot tub millimetre perfect, even the dreaded chemical training was made simple and user friendly, thank you to Sam, Tom, Chris and all the sales team at MySpa
Review by Rahsheid Warnest6 months ago
Very happy from start to finish with all the staff at my spa .
Tom was very helpful when left to finish the instalation.Explained how to keep the spa clean which was very easy to understand even wrote on the chemical tubs how much to put in. Didn’t have to write anything down as Tom texted me all the details through .
Review by Fitzyg6 months ago
Easy process with expert knowledge. On delivery day the process was smooth and well executed. Demonstrated the requirements for chemical application. Happy Days!
Review by Sylwester Hertlová6 months ago
The service was fist class and the lads were excellent and I appreciate their hard work I am delighted with the hot tub thanks my spa
Review by Atoki7 months ago
Best service ever
Had our tub for a year now and from the first meeting with the MySpa team to the service this year has been first class
Friendly and professional in all aspects
Loved the wet test even while it was cold outside, installation completed at the time and date to work with us and no issues since with anything