DO NOT EVER DEAL WITH THIS COMPANY! They called to come inspect my hot water tank which we had been renting from OCHS. The salesman proceeded to demonstrate how the water in the tank was turning black by doing a test in a glass of water with two probes set in it. I agreed to replace it with a tankless water heater. After installation the technician informed me that the furnace was dangerous and they would call Enbridge to cut off my gas! It was November, very cold, I had a sick 18-month old grandson fussing in my arms and could not be without heat. I told him my furnace had been inspected the previous month and I was told everything was fine. Well, if I didn't get a new furnace the gas would be shut off. No sooner did he leave than the salesman was at my door...was he waiting around the corner for their pre-arranged plan to force me to get a new furnace??? I told him that the inspection done the previous month didn't find anything wrong with the furnace. I told him I didn't appreciate the pressure tactic. But he kept insisting that he would call Enbridge to cut off my gas. Thinking of my sick grandson and my 91-year old father I reluctantly agreed. He told me about a rebate for both the water heater and the furnace and that they would handle all the paperwork...never happened. Gave me two months free but continued charging rental for my old hot water heater...which turned out that they now owned OCHS but I had never been notified of the change. The salesman told me that if, at any time, I changed my mind they would remove the equipment and I could go with whatever company I chose to get new equipment...again not true. The salesman also put in a Heap filter with I though came with the furnace. No at all...separate from the furnace at an exorbitant price. I had an electronic filter on my furnace and was perfectly happy with it. I have no pets and I don't smoke so I really did not need it. I finally bought out the equipment at an exorbitant amount; after paying their buyout, and dealing with the Better Business Bureau, they still wanted more money saying a mistake had been made in calculating the buyout price!!! At that point I told them I would be speaking with my lawyer...that changed their mind immediately and closed my account.
Review by CustomerDolores6 months ago
I would recommend caution when dealing with simply green. They called in order to do service on my rental hot water heater as they took over from home comfort.It was really a sales call & wanted me to replace my 11 yr old gas furnace. I was told $90/mo x 15 mo term & that the max price increase was 3.5% over the term. Not true - 3.5% per year max x 15yr is not reasonable. Neither is a 15 yr term. Purchase a home with a rental at the 10 yr mark, and you would be locked in for 5 more years with old equipment at a premium price ? In such a case my offer would be reduced because of this. Dont know what it is about this industry - the door to door selling is now illegal but the sales tactics are the same ....
Review by Hedin Bohara7 months ago
Do not trust this company! They called my to book an appointment to check my softener. Their technician did not show up and nobody even called me although I moved my appointments to get this service. In two weeks they called to book it again. They did not know about previous appointments which has failed. Technician came and said that my softener does not work and he will send a technician to fix it. I was waiting for 2 weeks and called to follow up. Again they did not have any notes on the file and nobody booked any repair for us. I would not recommend this company!
Review by Florival8 months ago
NEVER LET YOURSELF GET TRAPPED YOUR SELF IN THERE FAKE STORIES OF MARKETING PEOPLE
Review by Simsondegn1 year ago
I'm happy I've decided to upgrade my heating system with this company. They did a great job. My old furnace was replaced in no time. The installers were very friendly and neat. Highly recommended!
Review by Demarea1 year ago
I was looking for a new furnace to ease the mind of my 80+ year old mother who I had moved into my house. We checked out a few places in town, but I was trying to find a company that would allow a monthly payment plan as money was tight, and the only company in town that was willing was one I didn't trust. Simply Green showed up at my door, the salesperson was friendly and answered all my questions with the right answers. We agreed to a 7 year contract with yearly maintenance and 24/7 service if anything went wrong. She went over the contract with me and I believed I had signed a contract that was what we had discussed. Nope. I had signed a 15 year rental agreement with a buyout that was going to cost me thousands of dollars more than the equipment would ever be worth! Add to that the fact that the furnace didn't last a month before it had an issue, and they did not show up for TWO WEEKS!! When they did, they used a local furnace repair company who proceeded to give them FOUR RED TAGS for faulty installation.
Move ahead a few years, and the furnace is acting up again. Again, a local company is sent to deal with the issue, and he too discovers that there are red tag issues, although he doesn't report them, but gives them 30 days to fix the issue (this was in January). They sent him back to replace the pipes that were not up to code, and he had to rip out part of my rec room ceiling to move the pipes!!
I had had enough and decided to buy out the contract early rather than wait the 7 years, except to my shock, it was 15 years and it was with a financial company that I HAD NEVER AGREED TO BE CONNECTED TO!!!
I tried using the Better Business Bureau but they are limited to their ability to get a disreputable company to deal honestly with its customers. I am not using my MPP to get a solution that doesn't have me paying thousands more than the equipment is ever going to be worth. I want a fair buyout for the furnace and water heater that shows that this company is trying to become an HONEST furnace company and not just a flash in the pan scam.
So, if you are looking for a new furnace, water heater or air conditioner, run from Simply Green...as fast as you can. They can talk the talk, but everything they say will be lies.
Review by Revae1 year ago
1 year and half ago we sign a contract with Simply Green for them to install the air conditioning, they supposed to change the filter 2 times at years, they said that are going to send the filters and I still paying monthly and I haven’t seen those filters since then.
Review by PeakyBlinder2 years ago
The sales person was not truthfull at all. I was told I was buying a furnace for $7000. I later discovered that not 1 dollar I had paid into the furnace had gone towards the cost. Upon asking why I was told all payments are rental fees. The furnace must be bought after the fact for an extra $8000. I fought with them for many months and in the end they came and took the Furnace, I thought. Now it is 9 months later. Simply green is still trying to take money from me and also trying to harm my credit. I do not own the house the furnace was installed in and more importantly I do not have a simply green Furnace. Again no house, no furnace for 9 months and still being charged every month. I have tried to talk to simply green but they won't say anything other than "we will wreck your credit"
Review by Ornusa Logix2 years ago
When I went from living in an apartment to owning a home, I knew nothing about heating and cooling systems. A friend suggested that I call Simply Green and ask them to conduct an analysis of the unit at my new home. It was the best advice I could have received.
The service rep inspected the system and taught me how to use all the features, even the ones that I didn’t know were there. Now they also provide the maintenance and take care of repairs when necessary. Thanks to Simply Green, I never worry about what the weather’s like outside. Inside, it’s always perfect.
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200 Yorkland Blvd, Suite 1201