I was really excited about getting a personalized bracelet for my boyfriend's mom for christmas. The design was on point, don't get me wrong, but the quality of it is sh!t....feels super, super cheap. I even tested out a scratch behind one of the designs and it scratched with no effort needed. I was actually embarrassed to even give it to my boyfriend's mom so I kept it. Contacting customer service was through an automated Facebook messenger and when the robot couldn't figure out what I wanted, it would ask for my transaction ID and once I did, it would ask me the same questions from the beginning. I then sent an email to the sender that initially emailed me a "tracking" number. I specifically said I was not happy with the quality and wanted a return. Their response was for me to send the item back to them and they'll make it again BUT I would have to pay shipping. I again said I just wanted a refund...the design was not the issue, it was the quality of it. It was at least two weeks of going back and forth and I gave up. So now it's just sitting around the shifting stick in my car.
Review by Ahsim4 months ago
Ordered a memorial silver pendant of my pet. I completed the whole order form and submitted a photo and paid. Days later I get a tracking email and notice it says pillow not necklace (LT928170579CN) I respond immediately. They reply that this is what I ordered and pretty much too bad. They said If I want a necklace I can go to their site and order a necklace and pay again. They refuse to make it right or refund my total cost. I didn't need to order a $50 pillow I could make myself. They are scammers and crooks DON'T use them.
Review by KundeFrank5 months ago
I also ordered a pendent a month ago and never heard from them again! I finally got an email in response to my inquiry and they said my order was canceled with no explaination!! And no offers to correct the situation. It is a scam for sure and im lucky to still have my $50. Dont buy from them!!!
Review by Taundra5 months ago
I ordered a necklace and earning. I received the necklace but not the earning. I checked online and it said order in process so I didn't think it was a problem. A month later I finally ask and they basically called me a liar and that all items are shipped together. They refuse to even check for me to see if they were made. DONT USE THEM
Review by Rajvee6 months ago
I have been waiting 1.5 months for my pendant. Always get the same response if i ask customer service for help.
your package is on the way i hope you wait for it.... I spend almost 100 bucks and its gone.... pay and get nothing all scam
Review by Lameta7 months ago
This keepsake of my aging puppy is priceless. It did take quite a while to arrive, but it was well worth it. It's a GREAT representation of my photo.
I just recently heard there were bad reviews, but mine experience was very good.
Review by Abthahi7 months ago
1 star only because i cannot put ZERO!
Horrible service, took for ever and the contact with them was almost to the point of them bullying me to keep items i didn't want. Looked cheaply made, blurry and hard to read; not to mention they arrived well after the 30 day return limit.
NO customer service what so ever!!!!
Review by Slavia Dimanov7 months ago
i received a necklace and charm for xmas. After reading the bad reviews, i thought i should say something good, as my experience was good!! I thought it was absolutely precious... top quality, no, but a really cute idea and i love it!
Review by TXsmile Plumkett7 months ago
WHAT A RIP OFF!! The item is tiny and not worth its value. When you complain to them, they will try to work with you for a bigger replacement for $18. So I did, paid the $18, and received the same damn tiny thing.
Review by Motovilova7 months ago
Yah, booo! Just got my $50 personalize gumball machine ring in the mail today, one month after the date “they” stated for delivery. Could have carved this better myself out of tin foil...giving less then one star is not an option.
Review by Senzovy8 months ago
Ok, enough of the 1 star review nonsense. People are so spoiled these days. They set their expectations too high or don’t do something right when they are ordering a custom product. Maybe it’s because Amazon has taken Customer service to a new level. My order took about 3 weeks to arrive, which was to be expected as it shipped from China or somewhere. They provided tracking upon request and were pretty responsive. After reading the reviews after I ordered, I went ahead and wrote it off as a loss. Figured the necklaces would look like crap and nothing like the pictures because of what everyone was saying, but it was exactly the opposite! They look EXACTLY like my girlfriend’s dogs and she is going to love it. Literally could not ask for any better. I got exactly what I ordered. I am going to guess the people that were disappointed submitted crappy photos, and although I admit the company should offer a proof of concept or better communication when it comes to what the customer expects and the photo quality provided by the customer, I don’t care. I submitted a high quality photo and they did a good job. I’m sure they’re cheap to make and only cost $40 each, but most companies would probably charge you even more and prey on you. Dog lovers are vulnerable and I bet this company could charge $100+ and get the same volume. I recommend as long as you are in no rush to receive them. Don’t listen to the spoiled people’s 1 star reviews. I am a legitimate customer and I make over $300K/year and I am happy with my purchase.
Review by Tynesha Linsel8 months ago
I ordered the 925 keychain as a gift for my husband after our beloved Bobo passed in September. The pictures are so detailed and with an original price of about $100 I thought it would come with that much detail and on the 925 silver as advertized. The keychain itself is super lightweight and looks to be etched onto a heavy aluminum material. There is no way this is 925 silver. And when I say etched, that's exactly what it is. There is detail, but nothing like you see in the pictures they show. With their return policy, it doesn't make financial sense to return it. DO NOT ORDER FROM THIS COMPANY!
Review by Endrielly8 months ago
The necklace looks like something you would get out of a toy machine at the local grocery store not something you pay $50 for. Do not purchase!!!
Review by Eziz8 months ago
Caution!!! This is a scam website/business! A friend of mine attempted to place an order three times in a ten-minute window, putting in his credit card info each time, and receiving an error message each time. He was suddenly notified by his credit card company that a suspicious purchase had been made to an online female clothing company using his card. THIS "BUSINESS" AND PEOPLE OPERATING IT ARE THIEVES!!!
Review by Mubzy Jantha8 months ago
Stole 50 bucks from me! Pay for it and get nothing. Complained and they sent me two bad links saying that someone named "Judy" will address my issue. Scam big time. Lost my service dog and wanted something special. What a heart breaker. They prey on people's emotions.
Review by Mewashe8 months ago
Horrible customer service. No way to change the shipping address. No resolution.
Review by Sharkinson Maenius8 months ago
Can not get in touch with this company, ordered over a month ago. My son is an attorney, going to talk to him about taking action on this scam of a company.
Review by Fumia8 months ago
Honestly, just ignore all the more than 1 star reviews. I'm pretty sure those people are not real customers. Literally everything the every 1 star review said is true. I can't imagine in what world someone would give this place more than 0 stars (I wish I could give it less than 1). I don't even think it's worthwhile sharing my story since it's exactly the same as the other one. Not only did they're product come broken with missing pieces, but they also told me to fix it myself, then offered me $8 back after I spent over $100.
It's a scam. Don't bother with them. Can't believe anyone gave them a review of something other than the worse they could give.
Review by Brear9 months ago
I ordered a necklace for my daughter and myself. I never heard from them. When I contacted them through PayPal, they said one of the photos was too blurry. I asked which one, and why wasn’t I notified.
They had no response and quit replying. No offer to send the necklaces or give a refund! COMPLETE SCAM.
Review by DyneiceB9 months ago
DO NOT ORDER FROM THEM!! I placed my order of my dog that we had for 10 years that recently passed away on Nov. 26th, thinking i would get it in time for my wife on Christmas. Well, it didnt happen. I was ok with that b/c i knew it was coming from China. Finally, 3 days ago i recieved a box in the mail. I have my wife open it, and it is a COMPLETELY different dog!!! I ask for a refund, b/c on their website, it states “Guranteed customer satisfaction or your money back”! I tell them i need a refund, and they tell me they can only give me a 30% refund!!! OR, i can pay another shipping cost for them to recreate it!!! Why should i have to pay for anything at all if I did not even get the product i purchased!! Does anyone know of anything i can do to get my money back? I paid $90 for a product i did not recieve. This company is horrible!!
Review by Muhammedashfak Darweesh9 months ago
I would have given 5 stars if I had known that the product came from China. I just figured that it was from the United States or another country nearby. Because of it coming from China, it took much longer to receive than I anticipated. But not big deal, because when it arrived three weeks later, it was perfect. I had the picture my mother-in-law's dog engraved on the necklace because her dog had passed away very recently. When she got the necklace she cried because it looked exactly like her dog, Ellie. They did a great job on it. So, I have no complaints other than the fact that it wasn't clear upon purchase that the product was from China and would take a bit longer to receive.
Review by Smooci10 months ago
I am shocked that there are many one star reviews. I cannot imagine what these shoppers were expecting. I sent in a difficult picture of my wife riding her beautiful pinto colored horse, knowing that I was asking a lot of the company. But the pendant is beautiful and everyone has complimented me when she wears it. I would do business with this company again in a minute!
Review by Kari10 months ago
I was worried these necklaces would never come after reading the reviews and I thought maybe I had been scammed, since I ordered them Dec 15th and hadn't heard anything in Jan. I got them 3 1/2 weeks after placing my order and they turned out just like I expected. They are are a great
keepsake for my daughters to remember their dogs by and they both loved them. The only thing I do suggest is if you are ordering as a gift, order at least a month before , because they do take awhile to make , then mail out.
Review by Coltea10 months ago
If I could give a 0 I would. I only wish I had read the reviews before ordering. I ordered the full color pendant and im so upset with it. The photo is very dark . Not bright like the one I submitted. Their response was I chose the titanium base it turned out that way. Well, the web site should say it will be dark with that metal. Their next response is "I'm so sorry". No offer to fix it. I was going to order earrings too. I ordered out if emotion because I had just lost my furbaby.
Review by Bafford10 months ago
I don't understand all of the negative comments. I ordered the watch and the full color necklace. They both are absolutely perfect. Exactly what I expected and maybe even a little better. It was about a 4 weeks wait, but it was a custom order, from China, for crying out loud! I agree with the other person on here, people are spoiled now a days and expect everything right a way and have very little respect for anyone anymore. Do your research and send good quality photos. And no, I'm not a robot or got paid anything to write this. My honest opinion of my order. I'm sure every experience is different, but this one was great. Who knows, maybe I was just one of the lucky ones. I would buy from here again. I will try something different next time, just to test the experience again.