My passport arrived after nearly two weeks. When they did finally arrive it was the wrong person's photos! I certainly would not recommend this service; you're better off just going to CVS to get it done.
Review by Karshanna Audleman4 weeks ago
Great service and fair price. Better quality than any pharmacy photos. I’d love to use it again. Thanks for a great experience!
Review by Ramatsimela1 month ago
Ok, but it's tickytac on charges. You get charged 2.99 whether you have it sent to your house or pick up at pharmacy. Then the pharmacy charged another $.42. not a lot of money but they don't tell you there are extra fees. Got photos and they appear to be functional.
Review by Chesterfrancine1 month ago
I just received photos of a different person!!! I am so distraught right now that someone else has MY order! I've not been able to contact anyone yet with this company. If you have sense to read the reviews before using this site, then DO NOT USE THIS SITE!
Review by Roybal2 months ago
Received photos, good quality, however communication is severely needing improvement. It wasn't until after several days of emails (some auto generated stating that I had received my photos) and finally posting a negative review, that I finally got through to someone and got some action. He was very quick to respond after that and also refunded my money. Several days later, I did receive the photos in the mail. However, it shouldn't take that kind of effort on the customers part to get satisfaction.
This is what it took to get a response:
"Missing Photos and no response from you.
I have now left several messages regarding this issue. I went to the website to try to “chat” with someone, but that is not an available option. I just noticed in several reviews that I am not the only one who has had this issue with you.
I received an email saying the pics were delivered – they were not.
I checked the tracking – it still does not show them as being delivered.
IF I DO NOT GET A RESPONSE WITHIN THE NEXT 24 HOURS – NOT ONLY WILL I LEAVE A NEGATIVE REVIEW, BUT I WILL ALSO CONTACT PAYPAL AND HAVE THEM BEGIN A DISPUTE REQUESTING MY MONEY TO BE REFUNDED.
I do not want to have to go this route, but I will if I do not hear back within 24 hours.
(24 hours later) I have not heard back, so I am proceeding with this action."
Review by Darekt2 months ago
half the price of going to drugstores to get it done. Great job too and I got mine same day even though it said tomorrow. Thanks so much.
Review by Mukeet2 months ago
This vendor was easy and reliable. When I was confused with a conformation for a 4x6 photo, they got back to me immediatly to explain it was 2 2x2s on a 4x6 sheet. Extremely fast and less than half the price of other vendors.
Review by Mmajor Holzhaus2 months ago
If i could put zero stars I would. I placed my order back in August and it is September 5 today. They say I should have received my pictures which I haven't. When I track it, it states it came out of OPA LOCKA! I LIVE IN BROWARD COUNTY. I have emailed multiple times to no avail be they were sure quick to charge my account. Great "NEXT DAY SERVICE"...NOT!! There is no human being to speak to! I am completely disgusted with thus service and no pictures to show for this ordeal. I was waiting for thus to renew my passport. Soooo upset
Review by MrsMarshall2 months ago
This could not have been easier. My first set of pictures did not fulfill the requirements and I had an email and text within an hour with very clear steps to take a visa worthy picture. The pictures were waiting at my local CVS within 24 hours. I won’t take visa or passport pictures any other way in the future.
Review by Soliz2 months ago
For some reason, I had difficulty receiving emails from mypassportphotos.com. Only until they reached out to me by text to say that I had not responded to their emails, that I realized the emails had gone into my trash file.
They followed through with my order continuing to text me that they had sent an email so that I could retrieve it.
They were very helpful and went the extra mile to make sure my order was processed.
Review by Pelp2 months ago
I needed a French passport photo in America, but I couldn’t find a photographer that would adhere to the unique little specifications(ie gray or light blue background and different dimensions) without charging a crazy amount! I found a photographer to take a regular passport portrait of me and sent the digital form to be edited by this website. It was a very positive experience. They adjusted the white background to gray and sent the photos to my specified CVS within an hour! I just picked up the photos, and they are perfect. I have no doubt these will be accepted by the consulate, and if by the off chance they aren’t, I will update this review. Very positive experience! Thank you my passport photos!
Review by Juliettehayes2 months ago
The delivery took longer than advertised and they were unable to deliver in the end. The price and quality were fine. Quick and responding to my query
Review by Monesa2 months ago
Efficient, cheap and quick!
Review by Anastasiq Tonewo2 months ago
I ordered passport photos from mypassportphotos.com and they were never delivered, although my order was marked as complete (delivered).
There is no support: emails reference contacting them via chat, but there is no chat functionality on their website. With some digging, you can find the company is related to ivisa.com, but calling their support # leaves you on hold indefinitely. Their chat support agent told me my order # was invalid and then ignored me for minutes at a time. It was clearly a robot.
-- Updated to 2 star: Aug 21
I received a customer support contact after leaving a 1-star review. The company offered to send the photos digitally to a Walgreens or CVS of my choice and pick up the prints there. I accepted this offer to at least get something from my order, although it defeated the purpose of using an online passport photo company at all - which was to avoid having to drive around town to get photos.
The photos received were properly sized and cropped.
Review by BcBrak2 months ago
Horrible! I went to go pick my photos up and they had been sent to a CVS with a broken machine. I wasted my time going there. Furthermore, they couldn't re route my photos to the nearby CVS because they couldn't access them.
Review by Munezza Meteoro2 months ago
I can't describe enough what an wonderful company this is. I was having such a hard time because my Irish passport required a digital picture, not an actual passport picture. I went everywhere, purchasing passport photo's from several different agencies including post offices, Walmart, state agencies etc. The passport agency wouldn't accept any of them. I downloaded the app to my I phone and took the picture. I had a digital picture within an hour and was able to complete my passport. The manager stayed on line via chat with me until it was resolved. They were patient and fixed everything including crediting my amount because I didn't need the actual picture. I can't say enough about this company. I wish more businesses were run this way. Thank you for everything.
Review by Belford2 months ago
Review by Comom2 months ago
It seemed really easy and decent price, but I still had to pay when I picked up the photos. Not great. Why are they so expensive anyway??
Review by Tanoshi Becket2 months ago
Excellent customer service, respond quickly
Review by IvJur2 months ago
easy, quick and cost effective.
Review by Senkeo Sblandano2 months ago
So easy and so fast!!! My photo looked so much better than the one taken at the drug store. It was worth the 1 day wait time.
Review by MotorValley2 months ago
They are experienced, easy to work with, and made the process much simpler than I expected.
Review by Pajaniraja3 months ago
So easy as long as you just read and follow the directions!
Review by Ravideep3 months ago
Unresponsive company. They sent me a 30% off coupon right away but are not responding to my emails and I still have not received my order of “next day pickup”.
Review by Bafford Basaleh3 months ago
The service I received was simply amazing. I sent them photos that did not meet the grade and they advised me how to correct them. Very very impressive.