Honestly *love* this service. It's fast, reliable, super convenient, and privacy to the max. Hated having to go into a clinic or doctors office, make an appointment, pay their additional charge for the appointment... this is click, click, done. I've told my friends... big believer! So grateful something like this exists.
Review by LoganGamerTrustPilot3 months ago
Fast, accurate test results with an incredibly easy do-it-yourself kit. Couldn’t ask for a better product for sexual health needs.
Review by Bafford4 months ago
Great and quick way to stop wondering what if’s and maybes . Quick and friendly customer service
Review by Sorch5 months ago
Great company and great product.
Review by Deianne5 months ago
Bought Herpes at home test, great customer support, quick delivery, quick results. Didn't have to leave my house. Super easy.
Review by Chakenzia1 year ago
The first time I sent my samples to them it took OVER 1 month for them to receive/test. They sent me a replacement box which I just sent samples back from and upon checking the tracking (it was supposed to be delivered yesterday) it is once again delayed.
The company immediately reached out to me to provide a prompt resolution. I am very impressed how they stand behind their products and make sure their customers are satisfied.
Review by Flax1 year ago
Ordered 14 panel test on July 30, got results August 8.
This company is great and having that piece of mind is even greater. Get tested, don't wait and learn from your mistakes!
Good luck :)
Review by MHallinan1 year ago
Easy to follow instructions. Private STD testing. Wish the transaction didn't show up on my credit card statement as "STD tests."
Review by Doj1 year ago
I think everyone should consider this test especially if you are nervous about talking to your doctor or going to a clinic. Its pretty discrete and total time from Order and to results were like a week and a half. Instructions are clear and sample collection is easy. Will definitely use again for periodic testing.
Review by Tannock Duntson1 year ago
myLAB Box was the greatest discreet testing my partner and I have ever taken part of. I enjoy not having to go into a clinic, waiting for it to be my turn to get tested. The test itself took no more than 15 minutes out of the box and back into a package to be shipped back out. Easy to read instructions so you make no mistake and no awkward interactions.
This was my first time using myLAB Box. They were able to honor a sale they had going on even without me having ordered before or hearing about the sale prior to purchase. Thanks Jill!
During the time of registration to be sent to the lab, I tried registering both my partner and my samples to my account. Apparently we each had to have our own separate accounts and I was notified by myLAB Box representative Jade who helped get that setup while the package was on it's way to the lab. Stress free. Thanks Jade!
The customer service was fantastic! Both customer service representatives were very personable and responded extremely fast. This made the experience very pleasant.
The samples arrived to their lab within a couple days. It only took them another couple days to get results back to me. Real fast! Didn't even have to wait anxiously for the results.
Overall, my experience with myLAB Box was the best... ever. 10/10 would use again!
Review by Midirudi Caules1 year ago
5 STARS! This company is great for anyone who wants to do this discretely, or simply does not have the time to take off of work to go to a doctor's office. They have a ton of different offerings on their website so that you can really pick and choose what you would like to be tested for. Directions for registering your LAB Box and gathering your samples are very easy to understand. I think it is also great that they send you a pre-paid packing label so that you can literally just drop the box at the post office or place it in your mail box. The entire process is simple and stress free. I would definitely use them again and would encourage anyone thinking about it to go ahead and get tested! FYI this review is not sponsored I just really appreciate a good product and a great service. Thank you myLAB Box!
Review by Character1 year ago
Easy to follow instructions and I got my results in less than a week!
Review by Bafford1 year ago
My only complaint is I would like to see my results or to be able to review my results longer
Review by Tezeh Chebel2 years ago
I have a male name and specified "male" when ordering and I was send a damn female kit. Very poor attention to detail in the shipping center. When you're scared and want to get tested as quickly as possible and they can't be reached by phone and take a day plus to email back- that is absurd. Very disappointed. Hope their testing quality is good but unless they completely send me a new box or refund me for the trouble and extra worry I probably won't be using them again.
Review by ImNotTellingYouMyName2 years ago
The customer service is just appalling. I mean, you can tell by the copy and paste "apology + excuse" response they're throwing at the end of every bad review here. There was just mistake after mistake- the payment went through twice and took weeks to be refunded, the box mysteriously went missing and had to be re shipped, when it finally arrived it only contained a small portion of the items (so they had to send out a second box with the remaining items). Good luck getting them on the phone or having them email you back- the whole experience was just so tiresome and time consuming, especially at such a high cost. I just bought this because of the novelty of it, but in the future im going to simply go to the doctor. It's miles quicker, easier, friendlier. Everyone should be getting checked for std's if they're sexually active, so it's not like I'm ashamed. All in all, cute idea but I could not in good conscience recommend this to anyone.
Review by Julianita2 years ago
Easy to use but there were multiple shipping errors, delays with results, and customer service does not answer or call back but will return emails.
Review by Laceye2 years ago
You can't beat the convenience and privacy of myLAB Box, and even though the price point is a little high, it's clear that you're getting a high quality service, so it's worth it. My only negative is that the instructions for getting HIV test results say that you can call in anytime for results, when in fact there is a call center that is only open during EST business hours. They told me this was temporary due to a problem with their results reporting phone lines, but they also told me the same thing a year ago. Overall, though, good service, and an easy way to improve access to a vital health care service.
Review by Nolepal2 years ago
The HIV test was supposed to have an automated phone line to get the results. That is not the case, and I still dont know my results.
Review by Femmy2 years ago
Match your symptoms to the disease info, order the test, get checked, get it taken care of. Being afraid and sick is so much worse than knowing and taking care of yourself. Seriously, if you have a worry, just check it,
Review by Demey2 years ago
Easy process, reasonable price, discreet, and worth every cent for the peace of mind that comes with knowing your results. Everyone should know their STD status. If you're unsure and don't want to go to the doctor, clinic or Heath department, buy this kit and be sure you and your partner are safe.
Review by Emanise2 years ago
A little slow but good service and great anonymous way to get checked
Review by Laugf Nadolney2 years ago
Waiting time for a physician once the results were in was a little frustrating. I also feel like there should be a discount for people with positive results for the second test.
Review by Zanir2 years ago
you fail on time from shipping to results
Review by Muad2 years ago
Ordered $399 Male Test Kit, and received a test that was missing the oral swab and anal swab (unisex tests), yet included two (duplicate) female specific swab tests. Only urine and blood tests were included. Very poor quality control over shipping, I hope testing is not the same. No reply from customer service yet as to when I can expect the correct kit (already paid for btw). Also, the contents could barely fit in the box.
Update: Company has contacted me and stated "The label on the swab is incorrect, but the swab is the standard swab used for these tests". Okay, but not sure if that means they sent me still the wrong kit but it will still work, or if they intended to send it marked this way and I'm just suppose to know it's okay. The swabs are marked "female" with pictures/instructions showing insertion into a vagina. Not something I would expect to receive in a "male" test kit.
Review by Flatie2 years ago
Little slow on shipping, but otherwise great! Pretty simple, and convenient. Have already recommended the service to someone else.