They don't even care to deliver - just drop at the neighbour although I was at home, happened several times. The worst delivery service, gutted.
Review by MaxArlen2 weeks ago
Lost my parcel never refunded me so I've lost a birthday present I paid for they ignore my emails carnt get through on the phone absolute disgrace
Review by Boscadi2 weeks ago
The worst experience ever. The package tracking information is not being updated and they show up any time they want. If you are not at home, they do not give a f***, shout to you over the phone and send the package back to the store. If you want to get your parcel, you have to take a vacation at your work and stay home to wait for the package. What age are we living in???
Review by Johelen2 weeks ago
If there is option to put no stars it would be more accurate! Customer service is non- existent. The chat service is a robot that never works. When I finally managed to get someone on the phone since no one replied to the 2 emails I sent, they told me they will call me back , and never did. Outward lies! I had an emergency, and told them they got the address completely wrong, a different city, and that the order had to be stopped immediately. They did nothing. Delivered the item to a random person, in a city 5 hrs away, and I ended up paying for the item still!! At least have the decency to say you don't have customer support or customer service, because that is the truth!!
Review by Aroudj Cuaton3 weeks ago
I usually manage to weed out the eBay sellers who use 'Courier/other' as a delivery service instead of Royal Mail but then other day I slipped up and got a notification through that my order was with Hermes.
'Oh good*' I thought. Possibly.
One non delivery and one second attempt when the eBay seller sent out another item later, during which Hermes claimed to have delivered the package (signed for) at the exact same time when I was in the house opening the door to the postman I've now accepted I'll never see my stuff and have bought from another eBay seller, after checking they use RM 2nd class as their cheap delivery option.
Not only will it get here a damn sight quicker, it'll get here, period.
Review by Nurka Polita3 weeks ago
Just like the other reviews, Hermes is useless in all countries. The tracking website is not updated real time. It has showed “out for delivery" every day since the 29th then the order is returned to the depot at the end of each day.
My main frustration is that ASOS (not Hermes) promised a delivery by 28/11, but the order has not arrived yet 02/12. ASOS, don't promise what you can't keep. Never again unless you contract someone other than Hermes.
This is not the end of the world usually I can live without these shoes, and I understand it’s the busy season, but I need to travel for a couple of weeks and I know the Hermes headache will carry on because these useless people will make it even worse if I don’t collect the order in 2 weeks. God help us all.
Review by Gazzille Grivei3 weeks ago
Review by KaiTomCaT1 month ago
I ordered a carpet from Kibek. The address is clearly stated and turnsout that every other delivery company can find us but they say address cannot be found. Instead of requesting an action from my side, they sent my carpet back to Kibek. Kibek says they havent received any notification. I am still waiting for my payment now as there is no way to cancel the order.
It really isnt clear to me how these people are in business in a country like Germany.
Review by Mishmash Kervaon1 month ago
Horrible absolutely disgusting service honestly the first and last time I ever use them again.
Review by Katie Schuh1 month ago
Taken 2 days after saying that my parcel was out for delivery to say its now unavailable and damaged beyond repair. Very unlikely story with what was in the parcel...
Review by Lyudmila1 month ago
Absolutley the worst Service. It has been more than a week and after calling everyday, I get the same answer "You can collect your packet after 1600 hrs", which was never to be. Gross incompetence and dont care attitude. I dont even know why companies still work with them. THE WORST
Review by Riahna1 month ago
hermes have lost many of my parcels this year obviously somwone must be stealing them I no longer use this company.
Review by BillBronkin1 month ago
Wish I had read reviews before using Hermes Germany. Never again. Send a jacket to our customers work address - its open from 8am until 5pm - during this time Hermes say they tried to deliver 3 times and the delivery was refused. The customer said this has never happened with any other courier company. Now the parcel is on its way back to the UK and will take 6 - 8 weeks. Awful service
Review by SonOfBeve1 month ago
Paid 4 pick up from my address waited in alday no one arrived contacted them via chat waited ages terrible they said they will collect again 2nd attempt tomorrow waited in 2 days still no one arrived. Contacted them again they asked if i had any obstructions to my address or pets i said no i live in a detached house no pets still no one arrived. I then ordered another postage label for the same parcel to be collected from my address again no one arrived in the end i had to get my sister to drive me to a drop off point.i then asked to be refunded for the second label i purchased that was never picked up iv just checked and they have only refunded me 0.60 pence the worst service company ever i now have to contact them again to be refunded
Review by Gogue Panomiehen1 month ago
Absaloubtly shamefull. Embarrassing to call them a legitimate courier. Same problems as over 95% of these reviews so I'll save myself the time. Where on earth do all the parcels they hold go???
Review by Thornburt1 month ago
Worse than useless and giving retailers a bad name. Ordered flowers from Thompson and Morgan, they were dispatched on 4/12/19 and today (16/12/19) still not here. Email T&M who checked tracking and Hermes apparently had a problem getting to my address, absolute nonsense. I have had to be refunded as the item i ordered is now out of stock. Been waiting on an SD card from Amazon, initially due for delivery 7/12/19, never arrived. They rescheduled for 15/12/19, i had 3 emails that day all changing the delivery time and it still never appeared. I tracked my parcel online and it's still showing problems with my address, yet i just phoned them and used the automated service and it's saying the parcel has been delivered, which it 100% has not. Absolute SHAMBLES of a company and i won't purchase anything else from anywhere that deals with Hermes. And my problems aren't isolated, all i'm hearing locally is of people's orders being lost, conflicting texts/emails and useless customer services. DO NOT USE.
Review by Appi1 month ago
it should be 0 stars
Review by Essie1 month ago
How is it possible to be so incompetent and not have someone speaking two words of English on your customer support phone number that you literally have to search for half an hour to find in order to find some info THAT SHOULD BE ON YOUR WEBSITE?!
If you leave the parcel at a 'PaketShop' - [email protected]#ING MENTION WHICH ONE!!!
Review by Arnida2 months ago
they have never managed to deliver. Not even once. Every time someone is sending me a parcel with Hermes they have to send it again with other courier service
Review by Cauhet2 months ago
Worst service ever! My parents sent me a package to France 2 months ago. First, it didn't arrive to me and then even if it says that the parcel is on its way back to the sender, it still didn't arrive. I tried multiple times to call the customer service and they answered and pretended to not hear me and then hung up. Money just wasted! And I had to buy the things that I had in the parcel.
Review by Sharyle2 months ago
Disgusting how they lie to customers avoid using them at all they don’t even deserve the 1 star.. since Monday now ive been receiving messages from my Hermes saying my parcels are due to be delivered and don’t arrive I’m waiting on 2 separate parcels from different shops like seriously this is the 3rd day now and once again this morning received a message saying they were unable to deliver due to no one being home and no safe place to leave it!! Absolute bull they haven’t even attempted to deliver.. I will always look now before I order online that they don’t use my Hermes to deliver complete rubbish they are
Review by Velofeldischem Skicki2 months ago
Terrible service. I had ordered clothes from Hong Kong and according to Hermes they tried 3 times to deliver my package and I supposedly could not collect it three times. Which is completely false. I was home every single time during the hours they claimed to have attempted delivery. My parcel got sent back to Hong Kong and I'm told now that I have to pay for the return shipping, will only be recieving a partial refund and of course that Hermes can do nothing about the matter. Awful service and I see I'm not the only one this has happened to.
Review by Nowrin2 months ago
they advised by email a parcel has been signed for at my house, thought this was strange as there's only me and my pets live there as I was in Manchester, I either have clever pets or they have never been at all and im thinking the 2nd one, on the email it has been signed for, this is fraud to use my signature, I have proof of this signature on my email and i will be taking it further, shocking company to use, no contact number what so ever yet they ay on the website they have opening hours with a friendly team, all they have is a computer chat back that's automated and cant help at all
Review by DorothyMonroe Whippet2 months ago
What a Rubbish Company .
they say when you pay peanuts you get ------- .
MY PARCEL STILL HAS NOT BEEN DEKIVERED , 9 DAYS NOW.
When large companies like this dont have immediate ways in conactng them to speak to a human to find your parcels , What they are tyring to tell u is we want your cash but we do not want to deal with you . i found ther number and called an automated system which tels mt they are having technical issues and the phone goes dead .
My Hermes , simply RUBBISH .
Review by Mahwesh2 months ago
Awful couriers. Have had 5 parcels supposedly delivered and my signature forged...I had nothing...I also have CCTV at front of house and no activity recorded when they said they delivered.
Companies stop using Hermes and hopefully put them out of business.
A lying theiving RUBBISH company....I can't understand how they are still trading!!