Bought two couches a love seat and an ottoman from them. NEVER GOT THE OTTOMAN! (21/2 YEARS AND STILL WAITING) On one of the many phone calls to the store trying to find my ottoman I called to see if they could come and repair my couch cushion that was tearing, still waiting for the repair. So 21/2 years later one couch and the love seats frames are completely broken and the cushions have torn away from the couch. WORST SERVICE, CRAPPIEST, CHEAPEST FURNITURE, NO CUSTOMER SERVICE. A BUNCH OF LIARS! I WOULD HAVE GIVEN THEM NO STARS BUT THAT WAS NOT AN OPTION
Review by MakishimaXVI1 year ago
We ordered a bedroom suite including wardrobes to be built in solid timber. Paid the $5000 price and when the order arrived it was made in cheap chip board and MDF. The quality of the workmanship was the worst I have ever seen. Received part refund but had to go to Fair Trading and NCAT to get my deposit of $2000 back. The owner of this store is not to be trusted as he will blame everyone else for his cheap ripoffs.
Review by Ghostbuster Bochard1 year ago
Worst customer service I have ever experienced, they lie about delivery time frames several times and take forever to deliver! and the furniture is cheap pine that looks nice but no quality what so ever! They find a way of getting out of warranties even if it’s insulting! For faulty items! Avoid this place like the plague. I wish I seen the reviews before I purchased.
Review by Shamush Niklawski2 years ago
I bough mattress and base,paid a lot of money for "on line store product",mattress and base delivered,since then never ending problem,base replace twice, mattress replaced twice,now they want to push me to get a replacement mattress which is even not what I bought,bought while , they want to give me grey, and Craig the owner terrible attitude, arrogant, talking court than fixing issue with his supplier.
Go to proper established store and buy there, MFS most of their stuff coming from China and you pay top dollar for low quality.
check other reviews too..
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