I went to furniture Mecca a man named Rob helped me pick out my sofa & love seat. I showed him pictures of my apartment because I was concerned the set wouldn't fit. He assured me he would & of course it did not. I had to go back down & order a new set & pay for delivery again. I got my set delivered two days ago & despite my experience was very happy with the set. Last night I leaned on the arm of my love seat & heard a snap crackle pop.. the arm is broken.. it's a $700 set that broke with minimal weight put on it. This furniture is very cheap & astronomically priced. I do intend to not pay for it. I'll wait for it to go into collections & pay a fraction of the price.. because it's not worth $700. Period... Would not recommend this store. Not only because the customer service was mediocre but because the quality is poor.
Review by Qien2 months ago
we went to Mecca over the weekend and found everything we needed. they had a big selection of living and dining room. they even have a large selection of party speakers. our delivery is coming 2moro cant wait!!!!
Review by CustomerAveril Clovyn4 months ago
This company only cares about their customer at the time of purchase. After you sign those leasing papers, everything else is a lie. My delivery was schedule from 10:35am to 3pm. Took the whole day off work and no one show up. Call several times and I was informed delivery was going to arrived in an hour. Company never bother to call. It's 9:17pm and I am still waiting. If delivery do not arrived today, planning on canceling Monday. Please do yourself a favor and never do business with FURNITURE MECCA.
Review by Kitai9 months ago
Went in on 03/30/19 to buy 2 rugs and a dining room set. I saw 3 gentleman who works there sitting around a table. I asked for help and was told they were at lunch and I should wait.
Of course I left and went elsewhere and made my purchases.
I find this to be poor customer service, and will not buy there again nor recommend this store in Upper Darby.
Review by Sulaimi9 months ago
I've had my furniture since may 2018 its now January 2019. One of mu sofas came damaged as well as my headboard. I've called numerous time before i got in contact with the warehouse supervisor. The man that was suppose to come out suddenly got sick and i didn't hear anything else from them for months. I called a few more times and someone was suppose to come out but never did and when they were ready to they were late and i had to work so i had to cancel. They never showed or called after i rescheduled. I cant reach the supervisor, she's always at lunch or they can't reach her. I'll never order from this company again.
Review by Demola McChristie10 months ago
Very good company, right prices friendly staff.
Review by Padaso10 months ago
I went in to the Folcroft location today and was greeted by Kamran and he walked me through the financing process and helped me pick out everything I needed. He was very knowledgeable about their merchandise and I will be back very soon.
Review by Shanea Cerreto1 year ago
Great service from the sales people and great pricing. delivery was fast and they were great to deal with
Review by KVerr Okaeng1 year ago
this store is so under rated on yelp and here. we went to it least 10 furniture and mattress stores before we purchased our new living room set and mattress. sales people they were not pushy at all i guess they know they got good quality furniture for very reasonable price. best part everything was delivered and two days. their delivery charge was very reasonable and its comes with free set up. we will definitely go there again.
Review by Barchell1 year ago
I totally disagree with this bogus two star rating. I have furnished my 5,000 square foot home with their state of art furnishings. Customer service exceeded my expectations. My furnishings receive tons of compliments. Their interior coordinators went above and beyond to coordinate with me the perfect pieces for each room. My vision came to life with their expertise.
Review by DeLastOne1 year ago
I paying almost a 1000 dollars for pieces of garbage!
The fact the day of half delivery when I was freaki g out and wanting to return the products I shoukdge known this company is the closest thing to a scam! The small sectional stiching is horrible after a month one person household stiching is coming out. Im literally on the floor after 1 month of purchasing a bed frame that was not delivered with all its pieces because the store knew the bed wouldnt hold its NEVER HELD. I just got tired of fixing it daily and put all the pieces in the corner. They dont amswer the phone they act non chalnant and lie to you abd they act like these issues arent issues. I wish I knew how to take further action. My first aptartment in philly first furniture store and I will do alternatives internet options I will deter your busimess any chance I get. Ypu are horrible people readoming all these reviews of poor customer service. We work hard for our money fool me once bet it wont happem again take your sixty dollar store credit and shove it!
Review by Shendi1 year ago
I took off work because I was waiting on my delivery. The company provided a tracker to keep up with my delivery. I was stop #19. The delivery truck was near by and once I refreshed my page to see where they were the tracker basically stopped and said unable to start. Originally my time for delivery was between 6:00-8:00pm than my delivery time jumped to 1:30-3:00 pm so I waited in the house all day. They even stopped at delivery #20 and never delivered my items. I’m so upset and very frustrated. Need better communication skills.
Review by Azeemudeen Derrow1 year ago
I love this. I've been going to it for years I don't know why everybody else doesn't like it did you great deals and they speak my language
Review by QLee1 year ago
I've Bought Furnitures from reputable companies and even though they were all a little high in price they were all very good quality and I was happy with what I paid for. I decided this time around to support a local business around my way Which is Furniture Mecca. I purchased a living room and dining room set about 6 months ago. I was sitting on my couch watching a movie and all of a sudden the seat went in. I tried reaching out to Customer service and got no help. They asked if I had a warranty which I wasn't offered at the time of purchase. I got no help from their poor customers service. I will not recommended anyone getting a furniture from this company you will regret it. The furniture are made from bad quality and they won't last long. Save yourself the hassle and go somewhere where u pay for what u get. I regret ever buying from Furniture Mecca and I will discourage anyone in the market to buy from them. Highly Disappointed with how easy their Furnitures break and they don't try to help their customers. They take your hard earned money and they're done with you.
Review by Grissel2 years ago
when my furniture was installed it was not put together properly and when I called about having it looked at no one ever came
Review by RollerballCustomer2 years ago
best prices great new style fast delivery love it
Review by RcTrafik2 years ago
The customer service was poor,they delivered my bed two days late and the set up was incomplete because my bed had came apart after successfully making payments on time I asked the company if someone could come out and fix the bed, they said someone was coming in three different occasions but no one ever came! I would not recommend them to anyone!!!!
Review by Salvine Sletteng2 years ago
I wish I could give less than 1 star. This place is horrible. They tell you you are purchasing furniture to own and allow you to sign up for a payment plan, but they lie to you. It really is a lease they sign you up for without telling you. And if you plan to not lease and own the furniture you end up paying way more than than the original cost. Plus the quality of the couches are not great.
Do not do business with them unless you enjoy a headache and wasting money.
Review by Deko2 years ago
They weren't professional about anything
Review by Ordelia2 years ago
I got a Dining Room Set and it was delivered on time and is sturdy and strong love it... I will going back to that store on Hunting Park
Review by Rempsel2 years ago
They services suck got my grandma a living room set there on the one on front st and less then a month the leather was tearing apart like if it was not good told them and they said they couldn't do anything about it. Mind you that wasn't the first time we bought something there and they were really unfair.
Review by Massage2 years ago
Real good got a whole living room set and I'm happy with my purchase took a long time to deliver but all in all I'm going back
Review by Phonebox Skippen2 years ago
You have the worse Customer Service and return policy ever. i have a sofa that needed to be serviced and I got the runaround up till this very day. Had I known I would have taken my business elsewhere . No i would not recommend you to anyone
Review by PetiteGoldens2 years ago
Awesome customer service face to face, over the phone, and online. No pressure to buy. Knowledgeable about products. Love this place and always recommend!
Review by Chioh Masingu2 years ago
Good friendly service had a damaged night stand that was replaced in a timely fashion