In JULY I ordered a chair for over 500€ including shipping. The money was taken out directly and the shipping time was supposed to be 12 weeks. Now it is NOVEMBER (almost half a year later) and I still haven’t been provided with my item that I paid a lot for.
This is just unacceptable. The Company doesn’t reply to emails or is trying to help the customers In any way. I got a reply once saying the container ist late ?!...
I wouldn’t recommend purchasing from here as you will waste your Money.
Review by Naelah4 days ago
THE REVIEWS ARE FAKE
THIS COMPANY GOES OUT OF BUSINESS ALL THE TIME AND CHANGES ITS NAME.
YOU THEN DONT GET YOUR GOODS.
IT ALSO GOES BY THE NAME PRIVATE FLOORS ES
Review by Onimiki1 week ago
Value of money. Quality is excellent according to price range.
Review by Qillaq2 weeks ago
My table arrived yesterday - My wife is quite happy !!!!
Review by Takemi2 weeks ago
Just Appauling!!. I have been trying for weeks to return an item. The return tab on the website only responds with 'error' no-one replies in CS to numerous emails and my recorded delivery letter to the only address on their website in London has just been returned to sender. Please give me the courtesy of replying Myfaktory and get these expensive goods returned asap.
Review by McJohan Ambre2 weeks ago
Well satisfied service. Excellent quality of products.
Review by Naicul Derrow3 weeks ago
Product arrived damaged, one of the metal seals split.. Box damaged. Company has failed to respond to my emails. Pendant lamp is hanging up tilted and looks ridiculous. Sent a further email this week. Still haven't heard anything.
Review by MoniSando3 weeks ago
Order arrived today in perfect condition. Was kept informed all along the way. Very good value for money. Ill definitely use Myfaktory again.
Review by Elginblooms Fulwadhva3 weeks ago
Amazing Item.On Time Delivery and Affordable Range.
Review by Krep3 weeks ago
Appalling customer service!!
I ordered 4 stools in early August 2019. 3 of the stools were delivered mid August from the UK. However, I am still waiting on delivery of the 4th stool. I understood it was coming from a warehouse in Spain & knew the delivery would take longer. According to My Faktory records, my order has been shipped & delivered. The first delivery of 3 stools all had tracking numbers. When I checked on 'My Account' on the website, the 4th stool has not got a tracking number assigned. I have made 8 attempts to contact the customer service by email, online chats & the contact form on the website. My emails haven't even been acknowledged never mind actioned. How can an order be signed off as shipped without a tracking number?!? I've given a 2 star rating because of the quality of the stools at a very reasonable price.
Review by RaquelR4 weeks ago
Great deals and outstanding collection of tables, chairs, loungers, dining furniture sets, and a lot more. No matter what kind of furniture you need for your home, you can find it right here at Myfaktory. Moreover, they have some of the best prices. I am lucky to have found them for my furniture needs. Will visit again.
Review by Skerduhh Foris1 month ago
Order bar stools. Took 2 months to arrive. Wrong colour and appalling quality. No way of returning. £300 wasted. Avoid Avoid Avoid
Review by Demetrical1 month ago
Excellent chair quality, Too comfortable and available at reasonable price.
Review by Saltari Ashwell1 month ago
We ordered dining table and sofa, the delivery was on time and quality of products was superior.
Review by Calgirl Tjesinski1 month ago
Really happy with the service, the delivery man was helpful. We had a good experience at Myfaktory.
Review by Yoji1 month ago
Just got my item yesterday in well packed condition. I suggest you to add a instant communication system in your website, so that customers easily communicate with your customer support.
Review by NathanCS1 month ago
I hate walking to furniture stores, so I decides to have a look online. I found Myfaktory and checked their website for a couch and a desk. Got an AMAZING deal. Definitely worth checking. They have an excellent section of tables and couches along with many different chairs, desks, and sofas. Shipped and delivered on time and everything was in our budget. If I ever need more furniture or an upgradation, I will be visiting Myfaktory again.
Review by Bzjlpp1 month ago
I ordered two chairs. The packaging was in very poor condition.
When I started to screw the legs into the base I noticed that the holes under the chair were in the wrong places and therefore the chairs are wanky -one leg is suspended 3cm over the floor-
The customer service does not accept my request for a refund. The
my account communications log says that they "will consider a replacement". In addition, customer services wants me to pay for the return costs.
I am waiting for a response...
Review by Bafford Yevteyeva1 month ago
I have bought 2 tables from Myfaktory..They were delivered within time. The tables are lovely and very affordable.
Review by QulityGal1 month ago
Second Time Purchase | We bought a new house recently and were looking for some beautiful furniture for our living area. Came across My Faktory and were amazed to see wonderful pieces of furniture at very decent prices. Seriously, there pricing is great. We are very excited about our new furniture and will definitely recommend them to all our friends and family.
Review by MrCornfed1 month ago
Item delivered not on time.Its almost 24 hour later.
Review by Decoev1 month ago
Clearly at the prices offered products are not the 'originals'.
We bought two wall lights and the quality of them is very poor - unfortunately they were not installed by our builder for some months after receipt to we are apparently (as we have not heard from Myfaktory) not able to send them back. A bracket is wrongly supplied that does not allow the lights to be fitted properly, and the arm that supports the light shade is so thin /made of insubstantial aluminium that it droops. Beware - I am not convinced that many recent good reviews are not faked.
Review by Jueri2 months ago
I was looking for some couches for my living area. While browsing online, I came across Myfaktory and was happy to find a wide range of couches in different materials and fabrics. The colors were also eye-catching and I hardly took any time to select the best couches. They reasonable prices made me happier with the deal. I will certainly come back again to Myfaktory next time I require new furniture.
Review by EmCat2 months ago
One of the finest experiences I have had with furniture shopping. My Faktory gave me the best and the most reasonable price for what I was looking for. So, the best advice I’ve is do not waste your precious time looking for chairs anywhere else. They offer very professional and exceptional customer services. I am coming back again definitely.
Review by Courtny2 months ago
No complaints ! As per my recent experience with this store i got good customer support as well quality furniture for my new home.