I ordered a Baratza Encore grinder from My Espresso Shop back around Christmas time. At that time, I was extremely impressed with their customer service and attention to detail. I'm writing this review now because they even followed up with me months later to make sure everything was working well. Very impressive service, and I'll definitely be back for my further coffee-making needs.
Review by XxElainexx2 years ago
I've been making espresso for about 6 years, and recently upgraded from my Rancillo Rocky to this. It's a massive improvement, and this machine is an extraordinary deal!
The first machine I received had a bunch of problems with grind and electronics - I think the demand exceeded the supply, so they started to rush these out and this one slipped through the cracks. No matter - Greg worked with Baratza to have a free replacement shipped out immediately, and the second one works perfectly.
One thing to note - it does not grind for french press, so if you need that, you'll need to look elsewhere. For espresso, the infinite marked calibration is fantastic. You use a tiny allen wrench to set the holder to the exact height of your basket, since these all vary, and then it sits securely in the arms and reads weight automatically.
This thing grinds QUICKLY. Yes, it's noisy like all professional grinders, but the real difference is that instead of some professional ones taking 15 seconds or more, this is done in about 3 seconds. It's breathtakingly fast. Cleaning is rarely needed and it's simple when it is.You can also swing the arms out to grind a huge amount of coffee into the supplied basket if needed.
The thing is gorgeous, it's small and elegant, and makes a perfect pairing, in my opinion, with the LeLit Mara, another small elegant unit.
My Espresso Shop is rated 5.0 based on
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