Dear Sebastian, MyCruise
Thank you very much for your reply 17th.July. I only have time to read your comments yesterday and be able to reply you now.our guest have just left on Monday 24th. we haven't heard any further information on our case yet.
on your comments you had mention that:"if you had called us on this number, we would have had a chance to help you when you were standing in the port. When you are missing correct visa, it is difficult to do anything with the authorities because they are restricted to only permit people onboard who have the correct papers. Both before and after you booked your cruise holiday, we informed you that you need to get the correct visa for this holiday."
1,your emergency telephone was not able to find on your information paper
where you give even how to get to hotel ,how much cost from airport to hotel and so on but not emergency telephone number!
2,Costa has no contact with my cruise. on costa check in desk in Venice port, there was no computer, and they don't have your emergency number either,and they can't contact you! on your office Monday 17th.you even admitted it was your mistake that you didn't put your emergency to costa.
3,even the same day we were not able to contact you(Saturday and Sunday your office closed) ,but two days late (on Monday on your working day) we called your office and talked with you while we still in Venice, you was not able to arrange or change our cruise ,the only propose you give me was offer a earlier airplane tickets back to Denmark, even when we in your office you were not able to give us another trip on cruise.
4,you said you have inform us about the travel documents,but on your office you had said even costa didn't inform you travel cross Croatia need double or multiple entrance Schengen visa and you didn't get clear reply from Croatia embassy too!
we still waiting for our compensation.
Review by Crofi2 years ago
Super god service!
Review by Harveena Mirunka2 years ago
The staff are helpful and responsive, and quotation quick and competitive.
Good experience to book with mycruise!
Review by Syikh2 years ago
Lisbeth giver en super god og nærværende service.
Review by Thrill Descorne6 years ago
Super god service
MyCruise is rated 4.0 based on
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