Difficult to get a hold of the original representative. long delay in processing the new loan because the payoff check for the former loan was sent to them without a signature.
Review by Directmed Ochi3 months ago
Representative did a poor job keeping me up to date with my offer. I had to constantly reach out to her for a status. Ended up not being able to refinance.
Review by Geogiana4 months ago
Easy process...fast responses...nice customer service people
Review by Ravishekhar4 months ago
My rate was improved by a point
Review by Carike Filipková4 months ago
Got results of their process and lender only allowed purchase at a single linked dealer. No check from a lender was available to buy where you wish. Flat out dishonest statement.
Review by Novex Ehrnberg4 months ago
Quick and easy process. Great customer service.
Review by Arnulfo Sildora4 months ago
This car loan refinance process was very low stress + straight-forward to complete. I appreciate the ease + convenience of their application forms + the centralized financing offers portal.
Review by Lutra4 months ago
A very smooth, easy process. Would definitely use again.
Review by Lincinda Altest5 months ago
Overall a very good experience. My representative did make a couple of mistakes that I had to catch, but was helpful friendly, quick to respond to my questions and overall a good experience.
Review by MrsSR5 months ago
Not entirely a smooth transaction and with no brick and mortar office to settle disputes or put a face on the company, you'll never receive a 5 star rating from me.
Review by Dreamsewer5 months ago
The process was quick and easy, but the rates were garbage. Trying to sell me on a new car rate of 2.99%, but I only get one offer of 4.8%. I can shop directly and get much better rates than that. Protect your information and work with a Credit Union instead. You're being sold a bill of goods with the rates they advertise. Note, my credit score is 790, and the loan amount was relatively low compared to income and other debt.
Edit: Spoke with the CEO. There is a page on the site to estimate what the interest rate would be based on location and credit which showed a higher rate than the 2.99% best rate for me. My fault for not checking that first, but it is not centrally located on the webpage. Hopefully that will change. Rating updated to 3 stars.
Edit #2 (8/20): The site has been updated to make it more clear about what rate one might expect. My bait and switch comment from earlier should be retracted with these changes, as they are now making things clearer. Good job on the site improvement. Rating updated to 4 stars.
Review by Oca5 months ago
good experience,directed me to Auto Finance
Review by Borys5 months ago
Jay Cruz is awesome he made it happen for me when no one else could.
Review by Lism Kupfermann5 months ago
I did this and wasn't approved. They said they weren't even going to submit my application after getting all my information and calling me. I was told to apply again in 30 days or try with my local bank??? I keep getting emails that I have an offer but have to resubmit another refinance application which defeats the purpose of the process. I unsubscribed a week ago from the app but they keep emailing saying I have an offer which I can't open unless I reapply. Meanwhile I'm wondering if this is legit and how my credit score is being affected (which is why I'm not reapplying)
8-19 they called my cell and my work number, attempts to callback was unsuccessful. On 8-20 they emailed me. I have yet to speak with whoever is asking me to verify my experience. Fyi I'm not avoiding anything. I'm just posting my experience.
Review by Lorrbee5 months ago
Very fast. Friendly service. Would recommend
Review by Bafford5 months ago
Communication was poor
Review by Bribby6 months ago
The application process was simple and the answer back was quick. Thank you for a great and simple solution.
Review by Tykeisha Ploch6 months ago
Review by Gentress6 months ago
It was a great experience! Great service, approval in seconds with a great rate. I have used them twice in the last 3 years.
Review by Myska6 months ago
Rep resigned in beginning of closing process. By closing, the numbers were wrong. Ended up costing more, credit was affected. Just an overall horrible experience!!!
Review by LaReyah6 months ago
I was very happy with every aspect of this experience. Their employees were very professional and patient. They walked me through every step of the process
Review by Keney6 months ago
Apply directly to lenders and the dealerships yourself. myAutoloan's is a worthless middle-man. They shotgun your info to a bunch of local dealers. I had a few hard inquiries and a very large amount of spam e-mails and calls from dealerships immediately after submitting my application. Quite a few of these either didn't sell the brand of car I was looking at or only had a few to a handful in stock. Even then they'd be models that I had no interest in. Including a Pontiac dealer that as far as I know doesn't even exist as a brand anymore. The only reasonable match was LightStream which I already knew about. Though I still had to go through most of their application even after using myautoloan. In retrospect, this was very clearly a dumb move on my part.
Within 15 minutes was called by CEO to get 1 star removed or edited. That's not necessarily a bad thing, but it wasn't helpful or productive. So, I told him I was sorry and I wasn't removing or editing my review and abruptly ended the call. He did have one obvious point that the Pontiac dealer probably didn't update their credit file name. However, whether it was them or not I still received calls and hard pulls on my credit files from dealerships that were unreasonable.
Review by MarianneLarged Heyn7 months ago
Quick easy and efficient. Will recommend everyone to get approved first before looking for a car