Excess Charges on my credit card. Was suppose to be a free trial
When you sign up, you sign up for a 14 day free trial. It charged me 4.74 for shipping. Two weeks later I had two charges on my card. One for 79 from CLEANSE and the other 89 from Extract. I called them and they said after the 14 days if you hadn't called they would charge for the full bottles they sent you. I told them I never agreed to pay a total of 169 dollars. They said in the terms and conditions is where you agree to the charges. I demanded a refund and told them I would send the bottles back because I had never opened them. After fighting tooth and nail, they agreed to refund me and just charge me a 'restocking fee' for the unopened bottles. Had I opened the bottles they would have only given me a 30% refund. I just sent the bottles back today, they said it could take upto a total of 25 days to get the refund. So we will see. DO NOT PARTAKE IN THE 'FREE TRIAL' NOTHING IS EVER FREE. EVER.
Review by Nnenna Nutratech5 years ago
Multiple charges in excess of the stated amount
I clicked on a link for the free trial on 8/25/2014, and on the page where it asks for a credit card, there was only an amount of $4.74, which I was charged by GREXTRACT 877-6350845. I checked my bank account and there was a another charge from GREXTRACT 877-6350845 this time on 8/26 for $89.74.
The second item PROCLEANSE8776350840 Was a trial for 7.74, and I was charged yesterday for 79.74.
I would not have made this purchase if the amount shown to me was going to be $4.74 + $89.74 and $7.74 +$ 79.74.
The shipment contained no receipt - no contact information - no shipping statement - nothing. When I called they said I agreed to the payment on a monthly basis. I asked if they sent email comfirmation and he told which address they used to contact me. There is nothing in my Inbox, SPAM box or Trash. He also said he would send the Cancellation confirmation numbers, but i never received those either.
Review by Abdulmalique5 years ago
Only partial refund processed for the fraudulent 89.74 charged on my credit card
This is connected to my previous complaint, which I could not edit unfortunately. I was able to reach a customer service representative after 7 attempts, and after arguing with her for more than 10 minutes, and after asking to speak to a manager twice, which she did not transfer me to, she said she will process a refund of $37.68, which is around 42% of what I paid for. This is not acceptable, and I would like the remaining 58% back.
Review by Vaarun Derrow5 years ago
Stole money and trial is a lie.
Purchased a 14 day trial for $9.98 on the website... And they charged me $89.98. Called to cancel and get a refund and they stated that I did not have a free trial and the purchase was valid. After telling him about the website and arguing for 30 minutes on 2 separate phone calls, he finally admitted he knew about the trial and offered a 50% refund. They lie, steal and cheat. Don't buy from this company. It's a scam/fraud.
Review by Beny5 years ago
Charged 89.74 on my credit card, which was not in the order details when I placed my order
I clicked on a link for the free trial on 7/28/2014, and on the page where it asks for a credit card, there was only an amount of $4.74, which I was charged by GRCNAULTRA. I checked my credit card account online today (8/5), and there's a another charge from GRCNAULTRA, this time for $89.74 on 7/31/2014. This is outrageous! I would not have made this purchase if I knew before purchasing that I would be charged $89.74 + $4.74 for 2 bottles of pills with 60 pills each! I tried calling their customer service line (877-635-0840) this afternoon 4 times, and each time, I was cut off after 1 ring.
Review by Vantha5 years ago
Charged 3 times on my credit card
This was a free trial where I was only supposed to pay $4.74. I was charged 3 different times for 3 different amounts on my credit card for a total of $102.22. I called and inquired about the charges the first representative was rude and nasty and hung up while I was talking. I called back and asked for a supervisor and was told that supervisor do not take calls from complaining customers and I would have to call back later to speak with a manager. I was only refunded $12.48. I paid 89.74 for a product I never received and they are refusing to refund. DO NOT TRY THIS PRODUCT AT ALL....IT IS A SCAM...
Review by Goutom5 years ago
Charged for a cancellation
As soon as I cancelled on their "Easy Cancel" web page, I was immediately charged $38.47 on my Visa. This was a free trial that was mailed to me on the 17th of the month. Michael said he could give me 30% off the bill. Why have to pay for nothing, I paid $7.47 that was in the package with something else. He said I could send the trial (has not been opened) back for a cost of $8.99. Colon cancel is in my family bad. My doctor said I was not to take this which I told Michael, but he stated I had to pay anyhow.I told him it is A SCAM AND FRAUD. I'm 80 years old on SS. don't need an idiot to take my money
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