I purchased the Personalised Pink Star Jacquard Blanket and when it arrived I was very disappointed because of the colour of the blanket was more of a peach rather than a baby pink that has been advertised. I also chose the font as dark grey however I would say it was more a green/teal rather than dark grey. Unsure if this was because the colour of the blanket it made the the font look worst however from the website to real life I would say it was false advertising. When I got in contact with an agent and expressed how I felt she completely dismissed it & stated the blanket may differ when it arrives due to the studio lighting. Which I felt was very wrong and felt I had been Missled.
I was told they wouldn’t do anything for me.
I rang the 1st years and expressed how I felt & how I felt I was miss led due to the complete different colour of the blanket. At first they wasn’t Willing to do anything but I pleaded with them and said it’s a complete different colour to what has been advertised. They offered to send me the exact same blanket out again which I wasn’t happy with due to my issue is with the blanket & it wouldn’t resolve anything so In the end they sent me the grey version & im very happy with it.
Would just want to make people aware of the different colour of the blankets.
Review by Varisha1 week ago
This is my second purchase from 1st Years. The first one went very smoothly and efficiently and I'm told the toy rabbit is soft and delightful. The 2nd purchase has been problematic as although I received confirmation that it had been delivered, the family I sent it to have not received it. I chased it up yesterday with your customer service and your agent Nelma is following it up with the delivery company. I am still waiting for a response on this.
Review by Noralf Nethmini4 weeks ago
They sent the fleece I ordered very quickly. Iam still waiting for The Hungry Caterpillar book tho. Please can you tell me when this will arrive? I want to give all the gift together and not in bits.
Review by Sasoon1 month ago
Review by Eudmian2 months ago
Lovely products and happy with the quality.
However, the items should’ve been better packed. The outer cardboard box was damaged and there was nothing inside the cardboard box to protect the my 1st years hamper box to stop this from getting damaged. Which resulted in some scuffs and dents on the hamper box.
Not ideal when these were a gift to someone!
I had to pay £10.50 for next day delivery too! So would expect for that price that the items would have been packaged and protected properly.
Review by Wloudlife2 months ago
Customer support wasnt very helpful with my query
Review by Slothia Ponteen3 months ago
The mouse I bought was a bit flimsy and doesn’t feel the best quality for my child, I worry that it’s easily ripped.
Review by Vorada3 months ago
It is bit pricey for its quality.
Review by Danquirs3 months ago
Clearly says every gifts comes with a gift box apparently it doesn't which it's says when you click and read the small print. Which I found quite deceiving as I bought a gift for someone which I'm having to gift wrap myself.
Review by Rookster3 months ago
I brought the personalised teddy , but the R doesn’t look like a R at all .,.. just to make people aware , teddy cute though
Review by Frustated4 months ago
Delivery was fairly quick. Quality of the product was good. However, the gift box which the product came in was damaged. If this wasn’t the case, I would have rated the overall service 5 stars.
Review by Jawss4 months ago
I received the bag without the name I initially wanted instead got initials which I never asked for. The bag also had stitches coming off on one side. Contacted them and they said they will send another over which is good!
Review by Lyxon Awali4 months ago
I’ve order lots from 1st years for my grandson and never been disappointed till now as the gift box arrived damaged. Such a shame as it was for his christening hence the personalised ribbon
Review by Linathi4 months ago
My blanket wasn’t presented nicely it was thrown in a box with another item - disappointing because Normally such care is take over the presentation of the items in the boxes.
Review by Fitbox5 months ago
Delivery was stressful, didn’t think it would arrive on time. Gift box was damaged.
Review by Parthvi5 months ago
Better response when emailing about an order . Sent numerous emails and wasn’t until I asked for a refund I was told they would contact the courier
Review by HacBen Lykkebo5 months ago
I wasnt happy with the courier service as they just left my parcel on my front door step in full view for anyone to steal.
Review by Jretzlaff Clesceri5 months ago
The gift itself was lovely however was left outside in the pouring rain despite the weather forecast being awful and was left 2m away from the shed. The cardboard packaging was soaked through and so was the (was) beautiful blue gift box which had water damage rips along the rims and the tissue paper inside. Fortunately the gift wasn’t damaged but I couldn’t use the beautiful boxes to gift. Considering the (open) shed was so close, I was very disappointed with the delivery service.
Review by Nousta Brezo5 months ago
Gift box damaged. Better packaging needed
Review by Bafford5 months ago
The product was good, however they used the delivery company yodel which failed to attempt to deliver my item. This caused many issues and I would advise My 1st years not to use them.
Review by NetCraft6 months ago
I like my purchase but the hassle from the delivery company they use (Yodel) would put me off buying again. The parcel was delayed by 4 days with no notification and i had to chase it up myself.
Review by DavidVu Rieping6 months ago
Gift box received damaged, which must have been apparent to whoever packed it. Took a week for replacement to arrive
Review by CMacD Mwenge6 months ago
On order form requested name and date of birth, although the blanked was excellent quality received the blanket with only the name. Not enough time to return as needed for the weekend
Review by Kuryuma6 months ago
I ordered a robe and towel set for my nephew, the product is amazing and lovely made. Nothing bad to say about it. Problems started when I received message regarding delivery- initially the driver turned up at 9pm and as I provided my work address no one was available to pick up the parcel. I explained the issue to customer service rep and he moved the delivery for next day. Same thing- I tried to explain the issue again but it’s like the rep had no understanding of what I was talking about. I changed delivery address to my home address- and I almost missed delivery again as incorrect house number was printed on a label. If the driver didn’t call me I would miss it again. Not impressed
Our reviews are aggregated from multiple sources to give you the best overview about my1styears.com.
Once upon a time, two best friends named Jonny and Dan found themselves in a tricky dilemma when one of their friends gave birth to a bouncing baby girl. They wanted to give the little one a timeless yet original gift that was both truly personal and which wouldn't break the bank - but try as they might they simply could not find the perfect present for a little one. So with a bit of pluck, a dash of determination and an ounce of ingenuity, they decided to make it themselves!