I emailed customer service to amend my original message which was to be enclosed with the gift I had purchased and I was assured that it would be amended. I was very disappointed that it wasn't changed as promised!
Review by MissAdams Aamor1 month ago
Ordered the personalised dressing gown, came very quickly but wasn’t personalised. I emailed straight away and you told me it was my fault even though both my email confirmation and the paperwork within the product box said embroidery. The next day you suddenly changed your mind and you were very apologetic. Not sure why this changed. As an apology you sent me out another one express delivery but unfortunately this didn’t come in time for his birthday. It was a lovely product but had several dirty marks on it which I would guess was make up!?
Review by MinMinn1 month ago
Quality is no good. Even one of storage box is damage
Review by Ncumisa1 month ago
Lovely item. Looks good quality.
Delivered to the wrong address.
Review by YuCaTeRcO Zemarel2 months ago
Extremely frustrating. We were sent the wrong items first time round, then it took a long time and one unsuccessful attempt to get the delivery company to take it back. First years promised me a refund after picking up the item, but then they decided to still send me the toy that I bought. Again we are waiting for it to be delivered after one unsuccessful attempt. I really do not understand why the delivery did not happen, because we were home the whole day waiting for it. Really frustrating that we still do not have what we paid for.
Review by Returned2 months ago
Message which goes along with the gift was not sent despite being filled at the time of order. Surprise gift for my nephew great product - poor execution as they did not know who the gift was from! Surprise Ruined!
Review by Mingzhi2 months ago
I spent Gbp 22 for an international delivery, the package was supposed to arrive 3 days ago. I have contacted both the customer service and the delivery company but I received no feedback so far.
I find the products generally good and I have been ordering and receiving various of them, but the customer service needs to improve!
Review by CarrieMorehouse2 months ago
Great and arrived really quickly. But too much packaging! The huge box for a tiny item was unnecessary and environmentally unfriendly. Would have been very happy with the product without all the packaging.
Review by Syoma Savic2 months ago
I received the shoes which were beautiful but I did not receive the book I rang and they told me it was going to be a couple days delay but I have not received the book still very upset as my nieces birthday was a week ago
Review by GoodWife Bodziak2 months ago
The delivery is fast, but the box is a bit broken, and as its a gift, no that ideal.
Review by Sigurlína3 months ago
I am happy with the products that I have order however one of the boxes is broken which i am not happy about as it is for a birthday present. Is there any chance that I would be able to get another box for my product?
Review by MeOz3 months ago
The first baby shower gift I brought from here was perfect! The second baby shower gift, the personalised name was in the wrong colour stitching (on the bunny and the hooded robe) to what I put on the invoice. I could not send this item back as I paid for first class delivery because the baby shower was the following day after I received the parcel. Also the box was crushed and wouldn’t close properly. I was very disappointed compared to the first order I received because that was beautiful.
Review by Kanadeia3 months ago
Very hard to deal with after I had received my, order. Which you’d firstly advertised next day delivery which cams week later and also having ordered a pink bath gown and shawl, I ended up receiving a grey shawl, which my first years will not take responsibility for. Shop around because the after sales service isn’t as good as you’d want or expect
Review by Abcmasters3 months ago
Very simple - by sending the items I ordered & not something different. I only ordered 4 items & you got 1 wrong!!
Review by Theyla3 months ago
They bag was of good quality, but was very small size and it was not padded out so was squashed in the packaging. A little dissapointed with it As it was a gift for my nephew on his 1st birthday. When I queried this I was told the size was listed on the website but this bag seemed smaller.
Review by Scoreboard Lipovsky3 months ago
Disappointed in delivery as it was 4 days late and stated it was delivered when it wasn't. I had to go to a birthday party empty handed due to this. Contacted My 1st Years by phone and email who weren't helpful at all. Still awaiting a response or apology...
Review by MrsBailiss4 months ago
Unfortunately although we loved the product itself, we were very disappointed by the customer service. 1st Years sent out the wrong colour to us, we’d paid extra for next day delivery, so I emailed them straight away and asked them to re-send the correct colour ASAP as the baby shower was the following day. They refused to do so as I hadn’t sent them a picture (I had left for work, had no way of taking a photo, and assumed they would have their own record of what they had sent out!). By the time I got a photo to them, this was ignored, and I never got the correct colour product in time for the baby shower. Very disappointed.
Review by SCPnnex4 months ago
Delivery fine, peg pretty and good in that the knobs are not too large and easy for small toddlers to use. But the fixings are useless- lifting screws provided. lifting a coat off the coatrack is likely to bring the whole thing off the screws/ nails. We had to make screw holes through the back board and use our own screws to fix firmly to the wall
Review by Jehosuah5 months ago
The item itself was perfect, just what I ordered. The box that it came in was damaged which was extremely disappointing. I had to explain to my friend that it arrived damaged & wasn’t a second hand box !!
Review by Aliro Bommeli5 months ago
Very quick service and lovely products, although I expected more of the quality.. Bag came with little spots (like dye?) but chose to ignore as it was so lovely anyway and sending it back is a hassle but a week of using the bag and the netting has came apart which is so dissapointing
Review by Bafford6 months ago
Overpriced for products that I can also get personalised for much cheaper on eBay. Don’t waste your money.
Review by Sheardon6 months ago
Review by Andus6 months ago
Take more care in preparation,seat base wood was spilt,spindles could be sandpapered and made to fit better.
Review by Achirul Sinani7 months ago
I had to call the customer service line several times before I was given my tracking number. Ordered on the 14th for delivery on the 18th as there was no next day delivery. I started calling on the 17th and was told that they’re running behind due to the festive period but I should get my parcel by 18th, 18th came and I called again because I didn’t have a tracking number I was told that it was being posted and would be delivered by 19th. 19th came and guess what still no parcel and no tracking number so I called towards the end of the day and was finally given a tracking number for delivery for the 20th.
You can’t find all their products in store ie Harrods or selfriges so you are forced to order online.
The packaging is the only thing I like.
Review by Pringle Portale7 months ago
Products are not bad but delivery is extremely slow. Contacted customer services and they were not great with information either.
Our reviews are aggregated from multiple sources to give you the best overview about my1styears.com.
Once upon a time, two best friends named Jonny and Dan found themselves in a tricky dilemma when one of their friends gave birth to a bouncing baby girl. They wanted to give the little one a timeless yet original gift that was both truly personal and which wouldn't break the bank - but try as they might they simply could not find the perfect present for a little one. So with a bit of pluck, a dash of determination and an ounce of ingenuity, they decided to make it themselves!