They are one of the mest email providers out there. Excellent service with awesome support.
Review by Owster Loayza2 weeks ago
Excellent service! They have solved my life when hiring MXroute as an email provider for my clients and websites that I develop.
Review by Tetlow1 month ago
MXroute is super awesome. It saved me from so much trouble managing email servers at a fraction of the cost. Support is very fast and friendly, and the community support on their forum and slack is also really great! They also have exceptional email delivery, even better than MailChannels or other paid email delivery products. I have recommended MXroute to a lot of my friends and everyone was really happy with them.
Review by Vamathevan1 month ago
The best service, fast and excellent support.
Review by Devery2 months ago
Fast and awesome service .
Review by Germanaqueiroz3 months ago
Very good and reliable service. Not "good for the price" (it is very cheap to put it plainly), but very good period.
I understand it's offered for a profit, but I still feel the need to thank the MXroute team for offering good service and at an affordable price.
Have used it very shortly for now - just over one moth, but have tested it thoroughly, implemented on several websites and delivery has been flawless. As long as it stays this way, I'm not worrying about emails.
Will surely update the review if things change, but for now - I'd recommend it. Cheap and very good.
Note: the technical support states they offer limited support - no chat/phone/fast ticket response. However, in my experience, the "community/forum" support has worked very well with quite decent response times to any questions/problems. And had no problems coming from MXroute end, only from my configuration. Still, writing the note: don't expect super-fast 10 minute response, nor too much hand holding. On the other hand, if you know what you are doing - MXroute works flawlessly.
Another note: don't send spam. If you do that, the account will most probably get terminated very quickly. Writing this because I've seen a few people complaining about this, playing naive (in my opinion).
Review by Mirlo3 months ago
I have purchased their 3 year email hosting but had some trouble setting it up on my end since it was my first time setting up. I could not resolve it myself for a day, then went to contact support but their Submit Support ticket button has redirected to knowledgebase section (and to the forum). This was a time sensitive task for me so I wanted to be up and running as soon as possible and I was able to with another service that had more documentation. I went ahead and cancelled the service thinking I would be refunded (it literally was 2 days without any usage of service). To my surprise, I got nothing - no service and no money back at all. Nowadays, companies don't make it difficult for a customer that didn't use their service but mxroute seems to make it impossible and fights just to keep the money(which is not theirs because I did not cause any operating expenses by setting up an account and not sending any emails!).
Review by Bevalena3 months ago
Excellent value for money. Community support and Q&A works great. Friendly staff and great quality/deliverability!
Review by Nahman3 months ago
Unlimited domains and emails. Web interface for management. Limited storage space though. Well done email hosting.
Review by ALEXxXevil5 months ago
I have been setting up email systems for small businesses for years and for years I have been dealing with issues of server blacklists, lost emails, junk mail, delivery/receive delays etc.
After yet another mail server blacklisting on a shared host I switched over to MXRoute and could not be happier. In total, it took me only a few hours to get things changed up. They sent clear instructions throughout the process. I would highly recommend them and will be moving all of my clients over as time permits.
Review by Katharyn Denisi6 months ago
It just works! My emails are not being sent to Spam folders, I don't need to worry about my emails at the odd chance that my website is down and it simply works...
All this at a great price point.
I have no problem recommending this service to friends and family.
Review by Sunell7 months ago
Service is horrible. They cancelled one of my client's accounts because a single email got hacked and started to send emails... It was literally as easy as changing passwords and issue would've been solved, but they just sent them an email that the service was going to be suspended, no warning, just instantly no more emails and everything was lost.
Changed provider to another cPanel solution and never had that problem again. This was almost a year ago.
EDIT because of the reply: A refund does not get my client back. Polite or not, you stopped the service with no warning and they lost days of business with no email while I setup another provider for them. Went with a more reliable provider and never had issues again... Curious enough, the "compromised password" and email spam suddenly stopped too. Next time, you can maybe block the specific email account that was compromised instead of just cancelling the whole email service for the organization without notice...
Review by Delesan8 months ago
MXroute is hands-down the best service you'll find for email hosting. The owner gives you so much for so little, with the amount of options on your account to the friendly and high quality help he provides, it all ties in to make MXroute one of the best services I've ever used for something so difficult to keep up with.
If you're a casual user, a business owner, or a sysadmin who wants their freedom back, MXroute won't disappoint.
Review by Matheos8 months ago
Cheap but very Reliable
Review by Marinor8 months ago
Due to making a payment twice (wanting to update billing details: it was not clear that manual payment must not be done otherwise automatic billing will still bill you) I attempted to make a support case with MXRoute.
This seems a fairly reasonable support issue that can be resolved with a single refund.
After 11 days of no reply I decided to follow this up on twitter which resulted in a debate blaming me for the issue, and when asking if a PayPal dispute for the (note: duplicate) payment was best, my account was terminated immediately with no notice, leaving me with no access to past emails.
Mxroute will call this ‘threatening chargeback’ and ‘parting with a customer’ but this is no way to professionally conduct business and abruptly terminate accounts at will.
Beware when using this service or relying in any way on having access to your data.
Review by FrankLiotti8 months ago
Have been a customer of MXRoute around a year and a half now, and have absolutely no complaints to make about the quality of the service. For the price I'm paying it has to be one of - if not the cheapest - reliable mail hosting services out there when buying one of their special offers. I've not needed to reach out to support about any issues as everything has worked as expected, though did contact support to let them know of an incorrect link on their website at one stage and the response was prompt, so I'd imagine if there were ever any major issues encountered that support would be very helpful in assisting with the matter. Though at the price point I'm paying I'm not really expecting much, if any support - so if you think you're going to need a lot of support then there are probably better alternatives out there.
Review by Deppy8 months ago
By far the best email service around with superb support to go with it!
Review by Submit Benchimol11 months ago
I have been a customer for over a year and a half and at the beginning the support was very friendly and helped and solved my problems. Now, after six days, I still have not received any feedback on a really urgent problem. I'm really disappointed to think that these are e-mails, of which you get at least fifty each day
Yes; it works, when you got no problems (haven't really had one in one and a half years), but if you need help of a technician, there's no one there for you.
Reply to the answer of MXroute:
Yes, I agree that this is a self-inflicted problem. Nevertheless, stating in your Terms of Service, you explain, that a customer can request up to three times a month to recover a backup.
We're now two months into this and I still haven't heard back from the support even though the ticket is still open.
I would think twice about entrusting this service to something as important as my emails.
Review by Tollis1 year ago
I finally made the switch from my using my Hostgator Dedicated Server plan for 20+ websites for my email. A friend of mine thought I was nuts for not using a separate email server and suggested MXroute.
I'm not the most technical but understand generally how this all works and so them providing the exact mx and spf records in the welcome email was a great start. All of the settings are controlled in Cpanel which makes it easy for me to set up all of my domains, emails, forwarders, catchall, spam filter level, etc.
They also have a wizard to create my DKIM record. It's not the most clear interface or instructions but that's where support comes in handy.
They use a ticket system and also Slack for live support. It seems to be a few technicians but they are solid and don't follow scripts. They were able to help me with different issues and that's ultimately why I wrote this review.
Support, good pricing, and a good overall offering :)
Review by Shawtay Georgetti1 year ago
72h not respond support ticket
Review by Varaporn1 year ago
Fantastic company, excellent service! And their Black Friday deals are just incredible!
Review by Donareen1 year ago
You really do get what you pay for. I was a fool for buying budget email hosting for my business, I should have known better.
Long story short, for the second time in two months my outbound mail stops working for no reason. First time solved in an acceptable time after 12 hours of no email, second time I didn't even get a reply to my support ticket for over a day.
So I opened the old ticket that had the same issue a month earlier, with the hopes it would get their attention better as i needed my email urgently. I was waiting for a few hours till 1 am and finally just went to bed, when I woke up I learned my account was cancelled because I opened two tickets!
This is mind blowing!?!?! How can they just destroy someones business for the day like that without any fair warning!
It's my fault in the end though for trusting some random guy with my email. I should have known better and paid a little more for the security that a real company offers with it. Not some 1 man show that can do what he wants at will when he's having a bad day...
Anyhow, I hope my experience helps someone from making the same mistake I did. If you rely on email for business just pay a few more bucks and go with a big name like Rackspace, Zoho, Fastmail, Gsuite, etc.
EDIT: In response to MXROUTE staff below: I didn't "flood" your system, I simply opened two tickets, one of which was linked to an old ticket with a similar issue, with the hopes I would get support faster as I was out of email for way too long as a business.
If two emails is "flooding" you could have said so and I wouldn't have done it again. Instead, you took it personally for whatever reason and just canceled my email without warning, and with no access at all to it.
Your comment about taking away from other customers is a pretty far stretch. If me opening two emails equals that then you got far more issues than me opening 2 emails... Esp considering all the time you took to respond afterwards in Reddit and here... Yeah, your customers must be suffering pretty bad.
Review by Bernad Woodnutt2 years ago
This is a great company. I used mxroute, and it works extremely well, it just didn't work for a very specific use case for me (which I'm pretty sure noone else will have). They helped me to get the best out of the service.
Just a very good, genuine company, that was a pleasure doing business with.
Review by Khatriena2 years ago
Being a customer at MXroute for almost a month and couldn't be more satisfied. Very cheap E-Mail hosting - even more options than other, way more expensive, providers have!
Best E-Mail-Hoster I know so far!
Review by Gabhun2 years ago
Outstanding service and good pricing! I really recommend them, VERY helpful support, I had some issues getting it going as my welcome email did not have name servers listed, they helped out and now I have it up and running just fine, no hiccups at all :) As my company grows I will do more business with them for sure. LOVE the annual pay ability and unlimited email accounts.
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