MVMT watches are TERRIBLE. So cheaply made, but even worse...they FALSELY ADVERTISE their products as well as make it difficult for their customers to fine the blueprint for their regulations (warranty etc.).
Here's my story - I ordered a watch less than a year ago as a gift. The watch description says both waterproof 5 ATM and 24 month warranty. Guess what - NEITHER OF THEM TRUE!
The watch suffered some water damage and the reply I got from their customer service rep was "The Chrono watches have a water resistance of 5 ATM and can withstand a brief submersion under water (i.e. hand washing)"
brief submersion under water...HA! Do they even know what ATM is? 5 ATM is 50 METERS...165 FEET. Do not write engrave that on the watch if it can't handle a couple of drops.
When I told this to the customer service rep he then linked me to a FAQ page that was blatantly hidden/difficult to find regarding their Warranty coverage rules.
As a brand, these guys are pathetic. The product sucks, the customer service is terrible, and they market their product by straight lying to the customers.
OH and on top of that...They DELETE BAD REVIEWS ON THEIR SOCIAL MEDIA PAGES!! My comments have been deleted so many times.
Review by Minela Ollenberger3 months ago
Awesome watch! just started getting into microbrand luxury watches. But surprisingly however, my Asorock Watches Of Africa watch is better than my MVMT and Vincero watch! Go figure!
Review by Keshavaprasad3 months ago
I had an issue with my watch (not a big deal; there was just fog that built up on the inside of the glass). I contact customer service expecting to have to send it back for repair and they did me one better... they sent me a brand new watch! I didn’t even ask them to! Lyn from customer service was especially helpful and super quick to respond. I have nothing but good to say about this company. If i ever accidentally drop my watch in a volcano or something dumb I’ll definitely be buying another watch from MVMT.
Review by Shekofeh Obille3 months ago
My experience with MVMT has been exceptional from the very beginning. I became aware of MVMT through an ad online and showed my wife their website and some of the styles I liked so she could give me a gift. The watch came in exquisite packaging and the unboxing was an experience in and of itself. The watch looks, works, and performs great! The support for the product is excellent and they've been a blast to work with as I've had questions about the warranty. Highly recommended.
Review by Peterwolters Fischbeck3 months ago
Pretty helpfull! Thanks!
Review by Granisha Doraiswami4 months ago
High-quality watches. Their watches are great value for money and their customer service is more than great. I ordered my watch and my package disappeared at a sorting facility in England. When the package had not moved for a week I contacted MVMT. They found out that the package was lost and sent me a new watch free of charge and it arrived within a few days from the US to Denmark.
Review by Camdoc4 months ago
This is a cheap watch. Don't expect to keep it long. I've had mine for a little over a year. I've had to replace the battery twice (which seems crazy). The face is scratched, and the little knob on the side recently fell off. I love the look, and it keeps time, so its not the worst thing I've ever bought. But I wish the quality was better...
Review by Fbb4 months ago
I bought a watch from MVMT and it quit working within the first 2 months. So after much arguing with them over the phone I convinced them to exchange it for a new watch. The second watch also quit working completely within the first 3 months. I am not even going to waste my time asking for a third one. This is the cheapest quality of watch I've ever heard of.
Review by Cpaun4 months ago
I mistakenly ordered a strap that was the wrong size. I contacted them about a swap/return and was given a response that indicated they would send a return slip but that they were quite busy. It has been two weeks now and no reply. Update - the firm have replied with a full refund and no need to return strap. Good service
Review by Georgiana Irrazábal4 months ago
I have two watches and though not expensive they run great and look great. I have no complaints at all. I will most likely buy again when needed.
Review by Drainbrain4 months ago
NOW RESOLVED! Had issue with delivery of my husbands watch even though we didn't get it in the end, we had a full refund and our emails and issue was resolved rapidly. We were looked after very well and everything was resolved in 2 days maximum. I will order again as we do love the watches we have already, just this time we had some troubles but soon were sorted in the end. Thank you.
Review by Brahe4 months ago
Crap10$ watch, lasted a year for me. Paid 140$ for it - DONT BUY MVMT WATCHES, they are simply chinese watches with quartz movement, that won't last you long.
Review by Customeriratnam4 months ago
Ok, the watch we bought for our son is quite nice. The good news stops there.
Because we're buying online it's hard to tell just how large the watch is. It looked smaller and slimmer than it turned out to be, and it didn't suit our son at all. We wanted to return it.
The short version of the saga is that we keep contacting MVMT, and we're just getting the runaround. We sent an email saying we want to return the watch and asking how to do so, and got a reply asking us if we want to return the watch. We're asked to send info such as a photo of the watch (why?), not to check quality but it seems that it's just to check we're really returning the watch we bought, which we do - and get an email back asking us if we want to proceed with a return. We finally get an email which says it includes our invoice (again, why?), a returns label, and instructions - but there is the invoice, two returns labels which are different, and no instructions. There are no instructions on the website, so no luck there. We send another email asking which label to use and for instructions on what to do (do we take it to our post office? to DHL? do they collect it?) but no reply.
This has gone on for two weeks now.
I guess it's fine if the watch you buy is the one you want, but watch out if there is anything wrong or you don't like it because getting it back to them is a nightmare.
I can only guess what's it's going to be like actually getting the refund if we ever do manage to return the watch!
Review by Jasminara5 months ago
The box and case the glasses came in ARE very nice and good quality. However, the quality of the glasses are not. Minus the lens, the actual pair of glasses are just from a cheap factory in China, most likely the same as a £5 pair bought from amazon.
As for the lenses themselves, it would be unfair for me to comment as the glasses were everscroll. Meaning that I had no lenses fitted, they were just to limit the blue light exposure from starring at my computer and smartphone all day.
Review by Zorgav5 months ago
I had my eye on a few of the bracelets on MVMT for a while, they offer elegant pieces at fantastic prices. After receiving a code, I went ahead and purchased a gold bracelet and I absolutely love it! The entire process was smooth, it arrived in my mailbox after a few days and looked exactly as it did in the picture. I highly recommend this site to anyone who is looking for fashionable and elegant jewellery at a great price. I'll know I'll definitely be back.
Review by JessPaints5 months ago
Tried to place orders twice . MVMT were not able to receive payments even made in diff ways and asked to cancel reserved payments and try to buy watch in shop. Done like requested. But after some week received info 2 same orders are sent to me ...without any question ( do i still need ) and any confirmation of orders ..After contacting support received info that they cant do anything - its like my own problem to deal with orders i never placed . Even after several askings not to send whats not ordered they dont react. After reading al the comments i am happy my payments didnt went through . Resume : if You want stress - buy at MVMT . Me- never again.
Review by Rosiest5 months ago
Very impressed with the case and packaging, but I've only had my ever scroll glasses for about 2 months and they have what looks like scratches everywhere. I'm not sure what caused it or what they are exactly but now I can't even use them they are so bad. I always put them in the case clean them and have never even dropped them. Just opened the box and they were scratched today. I'm not sure if the film got hot on them or something but it is very disappointing, showing you get what you pay for.
Review by Muisyo Seebacher5 months ago
I ordered a pair of sunglasses for my son's birthday on 6th August and unfortunately as at 28th August I still haven't received them. Having experienced a few issues trying to track down my delivery which cleared UK customs on 15th August, Mo at MVMT Customer Services reached out. What fantastic customer service, a lovely email with confirmation that my sunglasses are being reshipped express delivery, together with a very kind goodwill gesture. They couldn't have tried harder to put things right!
Review by Adeildo5 months ago
It's a beautiful watch, I'm really happy because I found it.
The posting was totally ok, it has a safe box so the watch was't injured.
The quality is super.
Review by JezR Yuanquan5 months ago
Completely love the Monochrome watch. Such a sleek and clean style, especially for the right kind of day or event to wear it! Love it. Would definitely buy more mvmt watches.
Review by Yahea Tote5 months ago
I love the design on their watches, and the best part of all, you can match with bracelets they have to get the perfect combination! Need to get a new watch ASAP!!
Review by Veeravenkata6 months ago
I love MVMT watches. I have 2 watches and 3 straps so I basically have 6 different watches!
Review by Kalpanee6 months ago
Order placed on 7/10/19. Followed the tracking scans to my local post office 7/14/2019. As of 7/19/2019 not delivered. No new tracking scans. The post office is 8 miles from the delivery address.
Called MVMT customer service. It sounded like a home based CS agent. My clue was a baby crying in the back ground. The CS agent said I should contact UPS. Not my job. Poor CS service. Not helpful.
This was the forth watch I purchased from MVMT. It will most likely be my last.
Good luck getting in touch with someone in management at MVMT
After speaking to Joe at MVMT he resolved the issues above and beyond my expectations. Thank you MVMT.
Review by WSHarris6 months ago
I bought one of their first models ( Classic Series 45 mm in Black Tan) and I really love it.
Even after 3 years it works still very well and never had any issues.
I think for around 100€ it’s hard to find anything comparable when it comes to style and also quality.
Now there are way more models available and I’m really considering getting an automatic model. They look really nice.
Their ordering process is very uncomplicated and easy. Nothing to complain about.
Review by Roomy6 months ago
MVMT has the best watches ever, absolutely love them.