Excellent customer service communication. I really appreciated the knowledge that was excuted regarding specific warranty guidelines. Frankie Williams is a true asset to the company.
Review by Fireskye5 months ago
This Review is for a one Frankie Williams who went above and beyond to help me as a customer. Unfortunately I wasn't able to continue being a customer to MVA at this. But If I do eventually return it would solely be based on Frankie's immaculate Customer Service and assistance I received today. Thanks again Frankie!
Review by Bo8 months ago
I really appreciate Frankie Williams help yesterday at the dealers I was reddy to cancel my assurance before she talked to me
Review by Oni10 months ago
Frankie Williams was great with helping me and answering all questions. He should get Rated %100!!!
Review by Beatrice Hinnen1 year ago
When trying to cancel they try to keep you on. So they delay everything and make you jump through hoops, all in hopes that you will miss the 30-day window to cancel. Horrible! They don’t have a working email or fax number either, supposedly. You have to snail mail them. But when you sign up for the program, they sent you a confirmation via email.
Review by Nouchi Brumpton1 year ago
Friendly and knowledgeable phone reps with solid plans, I had an excellent experience with their agents. I ended up getting coverage for my commuter car :).
Review by ECBell Karlsten1 year ago
Jonathan Tayloris the best! Every time I call he is on the ball! He is so humble and down to earth! Love them like family! Thank you guys!
Review by Mitsuru1 year ago
Great customer service
I am very pleased 👍🏽
Review by Trevin1 year ago
I had a wonderful experience.Speaking with Ms.Kendra Brooks,i've spoken with other reps and it has lead me back to Kendra.So now if I need any help or assistance I always call and ask to speak with Ms.Brooks she is always very pleasent and my experience is always great and my issue or issues are always resolved. Thank you. Ms.Denell Wright.6-25 18 I have not received a gift card as of yet. 😞.
Review by Shezad1 year ago
The process seemed rushed, after it was all done.Thomas
Review by Khrysten1 year ago
Took this out because my factory coverage was about to expire in a few months, I was a little skeptic at first but I just filed my first claim when I had a problem with my radiator and the plan ended up covering it and saved me 1100$.
Review by Pearla Helback1 year ago
Still haven't received my idea cards or any information booklet
Review by Nurina1 year ago
I am a new policy holder and had my reservations about the company nothing personal, but just kind of shopping around for some more policies because my warranty was about to expire. I spoke to a young lady named Kendra and the way she helped me was so excellent. She showed value in the product and she made sure without trying to sell me she was very professional in assuring that I was getting the best policy for my buck. Kendra if you’re reading this I would like to thank you so much for that and I understood everything you told me. Being in the customer service industry is not easy and you put my mind at ease. Glad to be a part of this company and look forward to sharing years of business with you guys much love
Review by Akarsh1 year ago
This company will say and do anything to make you buy a policy. Once you review the policy you realise wow im getting done over with this price. Supposedly you can call and cancel within 30 days free of hastle and money back guarantee within 30 days. Wrong, wrong and wrong. They hastled me alot and refused to cancel my policy until i atleast used it once.... then you cant cancel. Make you jump through loop after loop after loop to cancel too. Also. I havent recieved my paperwork nor contract in the mail so they never sent it out. MVA, horrible horrible customer service and horrible experience. They told me im in contract and am responsible for all payments here on out. Um, no. Im not, never saw nor signed contract
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