Absolutely the worst experience I have had in forty years of dealing with vendors. Poor order tracking(none),poor customer service (two e-mails and a phone call needed to verify order received),poor logistic service( had item drop shipped to wrong address). poor follow through(promised next day shipping to make up for lost time,but shipped ground) (promised discount and added product never given. I don't think this is really a brick and mortar company . It cant be. Two weeks and still nothing
Review by Naycicero Exile3 years ago
The ordering process was fine, the company kept me up to date during the whole process, they provided contact info incase I had any problems. I am very satisfied with the product, but the problem I have is the shipping cost was half the amount of the purchase. I was charged for one pound of shipping weight when the product weighed .9 oz. Also I thought I was purchasing set screws made in the USA but the box said Taiwan. Can someone tell me if the screws are made in the USA?
Review by TeslaMartin3 years ago
Have been getting screws from this company for a few years and have always been satisfied with the product and service.
Review by FDNewman4 years ago
I had ordered shoe covers for my Daycare in February 2015. I was satisfied the shoe covers came in a timely fashion. I placed the same order again on July 9, 2015. Mid July I had not received my order. I called and was promised a call back with a tracking number. I did not receive that call. I called again 3-4 days later and was promised a callback with another tracking number. I received a call and email with status info that I didn't understand on July 31. But I finally got my shoe covers order. Rating my experience 2 stars.
Review by Bafford4 years ago
Everything was quick. The order was placed and shipped the next day. They contacted me and gave me the name of a person to contact for any info I needed, which I appreciate, especially when most everything is automated these days. I received my packages two days later. Good prices and great service. Definitely going to use them again
Review by HappyCustomerRipon4 years ago
Check out the website for those hard to find fastener items.!!!
Review by Nifo4 years ago
I had no idea that Mutual Screw & Supply was drop shipping my order, so when a box arrived with a different return address, addressed to someone I did not know at my address, I took the time to call the company on the return address. I got a fast speaking secretary, that had no idea what I was talking about, and who hung up on me while I was on hold. The second phone call got a knowledgable woman who figured things out for me quickly and assured me that the package was indead for me.
Good product, decent shipping time, good price!
Review by Nails4 years ago
Everything goings well, but they have a little delay in shipment. Two days to ship. I´ll buy again.
Review by Veselka4 years ago
Glad you folks could help us out on the 12/24 x1/2" brass plated Undercut
screws. A hard to find item. Many Thanks, I will be back.
Review by Cartlon Chigullapalli4 years ago
Quick delivery and nice product. Great to deal with on the opposite side of the country. Thanks!
Review by GetUP Taptiklis4 years ago
Fast ship and a good company to deal with. Will buy again from this company.
Review by Dafondeau4 years ago
quick turnaround and a good product
Review by Shunichiro Sosnovskiy4 years ago
Great Service, Great Prices and Timely Deliveries.....Well Done !!!
Review by CLIENTKaren4 years ago
Excellent customer service, very helpful and easy to do business with. Thank you Jim for all your help.
Review by Customerkb4 years ago
I can see why they charged me over $16 for what would have been a $4.00 shipping fee. It was shipped in 4 different shipments from 3 different locations with delays, and very sparse tracking and backorder information.
Review by Krishant4 years ago
Great to do business with
Review by Kragged4 years ago
I was personally greeted with a friendly email. I felt like I was their only customer.
Shipping was fast and they kept me informed every step of the way.
They have earned by lifetime business.
Review by Lerda Leiker4 years ago
excellent company to deal with
Review by Bxxxxx4 years ago
great price on stainless eye-bolts and fast shipping,
Review by Thegoldenwolf4 years ago
received the screwdriver i ordered but i need a way way smaller triangle driver,,not your fault,,i cannot find a super small triangle driver
Review by Puty Gargosch4 years ago
They we're get to work with after returning some stuff they ship the new product out right away
Review by Kimiora Abbou4 years ago
We needed a storage bin with somewhat unusual dimensions. Our cat will explain. Mutual Screw had it. Everyone is happy.