I have order products from them and they were excellent. Best place for getting patches done cheap and professional. My team need some custom ones done and they came out exactly what I sent them and shipping was fast. I highly recommend these products to any teams, organizations, or just company swag.
Review by Domna Horniman1 month ago
So i will start off by saying that, after contacting them twice they have issued a refund and assured me that my order is still going to be delivered so once I have received my product I will change their review to a 3 star. With that being said I had placed an order on the 20th of September, for just a plain black t-shirt with hook and loop on the shoulders, taking into account that it said it could be 5-15 days before it shipped, I had went ahead and paid for the faster shipping rate so it would arrive in time for an event I was hosting. It is now October 10th as I write this and it still says that my order has yet to be received by the post office. I feel like this store could have the potential be better because of the great prices and great customization options, but I feel like they really need to upgrade their shipping and manufacturing to get where they need to be. I hope this review will help others as they decide if they will order from here.
Edit. Product has arrived and is good quality. Like I stated before just make sure to order far in advance
Review by Katanga2 months ago
I placed an order about a month ago and still have not received my order, contacted them numerous time but no response from the company. If you cannot fulfill your job can you please kindly return my money
Review by Mariemma3 months ago
Customer service is poor. They do not respond to emails or webchat. Their lead times are inaccurate. There is way to much competition out there to run a business this way. I will not be reordering.
Review by Rtakhar Aparico4 months ago
Ordered custom patch *WITH* Velcro backing. Patch arrived without Velcro backing. Contacted mutiny, they responded that they'll have it "remade immediately". Received remade patch two weeks after their response. Remade patch still didn't have Velcro backing.
Makes you wonder about their quality control.
Review by Ramas5 months ago
I an so excited I found Mutiny Shop. I ordered 2 different designs. I couldn’t believe how great they look! They were very easy to iron on-they included very clear directions. I put one on a backpack and one on fabric. The whole process was quick and easy. I love that theres no minimum order and the prices are clearly posted. I will definitely be ordering from Mutiny Shop again. Thank you!
Review by Nabiil6 months ago
Update 5/23/2019 Bri has reached out to me and taken care of everything. they are back up to 5 stars with me and I am looking forward to ordering more patches.
I have been using them for just over a year to produce my patches.
They are very accurate with their lead times and their customer service is pretty great.
I would definitely recommend them if you need large quantities of high quality PVC patches, I am very satisfied with the work they've done for me.
I have been waiting over a month for a tracking number for patches that I order three months ago. I have sent numerous emails and have called Mutiny. They have not responded.
Review by ElGatoHaceMiau Potyra6 months ago
Ordering was a painful, weeks long experience. The order took a month to show up. Showed up wrong. Spent the next two and a half months being promised a replacement. Endless promises. Replacements never showed up.
Review by Subyroo6 months ago
The custom patches are the quality you’d expect. This is my second order.
Make sure you purchase quite a while in advance if you’re planning on ordering for a gift or event... Extremely slow to process orders and customer service is not very responsive.
I wasn’t able to get ahold of anyone on their website chat for help placing my order so I was kind of guessing when I placed my order. I emailed a few days later asking if I could expedite my order (or at least shipping and fully expected I would pay an additional fee). They replied asking what date I need it by and haven’t responded to the reply I sent three days ago. Order was placed 8 days ago and the status has now changed to “processing.” Not sure how long it takes to ship, but it doesn’t matter at this point because it won’t be received by the day I had needed it.
Review by RockyandCocoa7 months ago
test Patch came out great will be doing an larger order now! Thanks.
Review by Scarrott Scurfield7 months ago
Wish I could give negative stars. After I made my huge order and they took my money, they sent me an email asking for more money when I followed all of their ordering policies. I followed up with them 2 weeks after to see when my order would ship and they said the next day. It is now A MONTH LATER and they have been ignoring all of my emails and have NOT shipped out my order. I disputed on PayPal and they finally made a tracking number. It's ONE WEEK LATER and the tracking number is still invalid when they claim that it only takes 1-2 days for the tracking to go into the system. They still continue to ignore me to this day with no attempt of resolving the problem. Horrible customer service and all broken promises. Will never do business with this company again.
Review by Shedigel7 months ago
On my 4th order. I like the patches they're great. But when it comes time to order a bunch of them (50) PLAN AHEAD. They say 5-15 days, but today is now 17 days, not even shipped yet. Shipping is ridiculously expensive, and takes forever. Like actually the shipping doesn't even make sense how expensive it is.
Also watch out for the permission to post on instagram. I selected NO, they still posted it.
Also they're measurements are way off. Last patch I received was supposed to be 2x3.5 inches it was at least 1/8th inch short on each side.
As of now I'm exploring other companies for my business. Mutiny Shop has failed.
Review by Seraphima9 months ago
The patch was 1:1! Absolutely perfect. Will definitely buy again!
Review by PRobe9 months ago
I feel im being generous with this review but I'll cut them slack being that its only been four days, however these four days I sent multiple emails to their design team and help team and tried to contact the live chat operator, and nothing no response, they say that sometimes they miss emails on the site so I sent my design a second time and I still have no response it makes it hard to do business with them if they don't respond, I'll put up a new review if anything changes but as of right now it is very disappointing
Review by Geoafrika Kilmer10 months ago
It looks so cool! I was treating it like no big deal until it arrived
Review by Rowlins10 months ago
Great products at a good price
Review by Merrick11 months ago
This is the second shirt order I made with them that got screwed up. The first time I didn't catch it until after delivery but this time, I caught the mistake and instantly tried to contact them to fix it and they refused to respond to email and when I try to contact them via chat, all of a sudden they go from available to not available.
Review by Jodell Rogoyski11 months ago
Made my order on 9/4/18, 9/10/18 get email my order is shipped and to allow 24hrs to let USPS tracking info sync with my order. Friday 9/14 USPS tracking information shows no movement on my order. Email sent to Mutiny Shop re: concern on my order. Get response that “accidentally my order was shipped to another customer”. Making this event even better was that Mutiny Shop paid the other customer and sent them a shipping label to send me my order. They also offer to re-create my order and ship Wednesday 9/19/18 if that “customer” doesn’t reply to their email. Email exchange with Mutiny Shop as I honestly question if my order was truly made, where on earth it was shipped to and question how Mutiny Shop will make me whole & expedite shipping on my order re-creation ( no response on that). Then emailed later with an “sorry had new staff in shipping make this mistake”. They then offer 20% off my next order..
I responded to that email that 20% of my next order is insufficient and insulating as my experience has been dreadful. Mutiny Shop believes the other customer ( who allegedly got my order) delivered it to the post office but is delayed by the east coast hurricane.... I have heard absolutely nothing back in my email requesting they make things correct
Emailed again tonight 9/18/18 requesting my money back as the lack of professionalism and customer service is absolutely unacceptable
Mutiny Shop has followed through with a refund, and I am still hoping my original order will be delivered at some point. At this time I am at the mercy of the postal service.
I believe that their continued communication and now showing they are trying to do right- I will update this as progress is made
Review by Layane11 months ago
I’ve ordered several custom patches from these guys. Everyone have been first rate!! Great price & product!
Review by Roelie1 year ago
Mutiny Shop did not disappoint. Product ordered on Wednesday and shipped on Friday. Prices and customer service are great. I would recommend Mutiny Shop to anyone.
Review by Krina1 year ago
I have ordered items in the past, and the products were great... Just ordered some new stuff, and the quality was even better than before.... They have just improved upon what was already a great product. No minimum order, just loaded an image turned out exactly how I wanted.
Review by Marcello1 year ago
The ability to get a unique patch without spending a fortune was a great concept. Unfortunately, you get what you pay for. I purchased a 4 by 2 patch and a name patch. Neither one held up for more than 2 months. In fact the other day someone commented, "Aww you got a cheap name tag." Overall not worth the money if one planes on actually using the patches in daily life.
Review by Gaetanne1 year ago
Great quality and good price. I got exactly what I wanted 👌
Review by Sinsia1 year ago
Got my second order from mutiny shop. Great service quick turnaround for custom product and no minimum orders.
Quality is amazing I've been using my patches for about 3 years now and they are still in great condition.
Review by Brownnicky1 year ago
I like what this company does and their passion. But i feel their customer service is a bit weak. I understand you can be busy and all, but maybe there needs to be a new hire.
First time, i messaged about a design. No reply for weeks. Then a person in the website helped me out. I was happy then. After they sent a deisgn that i requested, i had asked for a little fix. Never heard from them again.
I eventually learned things on photoshop and had it set up how i wanted. So i made an order months later.
They did a great job. I made two orders. But they were both different than the other. But they both looked good. So i asked how they made the image brighter and a thicker border around my shield or if i could get the .pdf. since it is my design in the first place.
I have not heard from them. I am not sure if they pick and choose who to talk to or reply to. But it is a bit irritating when all i am trying to do is buy with confidence and make sure when i order, i get what i want. And not something different every time.
I just wish they could fix this issue, with customer service. Other than that, they would be a good business and on to something...