Purchased OP33 KO. Received a wrong parcel with car spare parts. Courier messed up the parcel label. Apparently the store doesn't care or pay attention to what I'm complaining. 2 weeks after I order I don't have either the money or the product I've purchased, because they claim I signed for the parcel so they don't careI guess. Worst experience buying online ever. Poor customer care.
After 1 month, everything still the same. The courier has acknowledge I've received a wrong parcel, they even picked it up 2 days ago. My parcel still lost, my money still in this shop hands and they still have zero intentions of doing nothing.
Had to claim to paypal. and they just being rude and condescending to me. That's an example of treatment I'm getting:
"You put a complaint on Paypal so we both follow their rules.
The customer care is not our it's the Paypal service now.
So you can argue with them now if you are not satisfied."
So, they do nothing and get butthurt if you try to solve the situation using other paths.
I guess I'm just suing them as it's the only solution left.
Worst Customer care EVER. I wish I could have them face to face 5 minutes.
They just reported my review because I've used 2 words with *** ( so the words wasn't even typed completely) and they got ofended. Instead of offering a solution, I guess it's easier to report the review.
Review by Rodainah Crage1 month ago
Super contact client
Review by Eyestar1 month ago
We experienced very professional and friendly service in Musique shop. Thank you very much!
Review by Kawit Szmondrowski1 month ago
Purchased OP33 KO. Received a wrong parcel with car spare parts. Courier messed up the parcel label. Apparently the store doesn't care or pay attention to what I'm complaining. 2 weeks after I order I don't have either the money or the product I've purchased, because they claim I signed for the parcel, so fu*k me, I guess. Worst experience buying online ever. Poor customer care.
Review by MrLUKE Zawal2 months ago
Review by Inayat Wyment2 months ago
Purchased an electric piano for my daughter. Received good advice and was in and out in 15 minutes. The piano was delivered locally within two days, already built. Would certainly buy from them again.
Review by Sreeseshaaditya2 months ago
Hey, where is my Product? I bought it and I hear nothing from the shop. I send an email but nothing happens. No answer... very bad! I have to call PayPal for help!!!!
Review by CustomeDerek2 months ago
Bought a digital piano for a good price. Communication was OK. Delivery to Germany worked well. Piano was new. All good.
Review by Hampshirelass3 months ago
Very kind and helpful people, fantastic service.
Brought my Amp to Freiburg next day personally.
Review by Texgal3 months ago
Horrible experience. No comunication at all. Slow delivery , not as advertised... and it came wrap arround a garbage bag with absolutely no protection. To make things worse the item only has a soft case it self.... I'll never buy from them again.
Review by Vodel3 months ago
article conforme à la description. envoi rapide.
Review by Rihanatou Zinkevitch3 months ago
Everything was quite right. Happy with everything. The delivery to Spain was relatively quick (about a week because it was not in stock). The products arrived safe and sound. I do not tick 5 stars because I found the communication had some misunderstandings. It was probably my fault because I do not speak French but for a shop that sells internationally, you expect speaking English should not be a problem. Only one woman in the shop (they refused to provide names when I asked) was relatively fluent in written English. This is OK because everything went smooth by itself but if problems may come up, I would better find someone who speaks French. Overall, satisfied and I recommend this shop.
Review by TheGuesh3 months ago
Review by Missymissy3 months ago
Communication is poor. It took ten days and many emails to discover that they did not have the item in stock.
Review by Shervorn3 months ago
Fast, easy yo buy and the product arrived properly.
Review by Rukky5 months ago
Service client au top !!
Review by Hec6 months ago
The staff is super kind, really helpful and give really good advices!
Review by Eithena6 months ago
Quick and good!
Review by Danmoelv Kelss7 months ago
We received all the guitare strings very quicly .perfect service
Review by Lapeyrugue8 months ago
GOOD JOB , FAST , BEST PRICE
Review by Congas Grisaffi9 months ago
excellent etablissement , je recommande vivement
Review by Morakane10 months ago
EXCELLENT EXPERIENCE; QUICK? FRIENDLY AND COMPETENT STAFF!