Music Box Attic Reviews

Thanks so much for all the extra help you provided and most especially for keeping your promises. We loved working with you Boris.

Everything that was promised and beyond... amazing

The box is beautiful, very well crafted and will make an excellent gift to our music teacher. Check out easy, extremely fast delivery. Box came in a nice velvety pouch and certificate. Definitely will order from Music Box Attic again.

Very nice product

I purchased my music box for wife as an anniversary gift which included a multi-line engraved plaque inside the box lid. The plaque was to contain a few select parts of my wedding vows in addition to a small message. This particular anniversary was very special to us for multiple reasons so we decided to put a lot of time and effort into our celebration. The box arrived one day before as scheduled and contained an invoice detailing my purchase as well as the engraving details which included line by line what the plaque should say. At first glance, the box was gorgeous but then I opened the lid only to discover that my box had someone else's engraved plaque which their vows.
Now, things happen, I do understand that but there is one thing that did make me incredibly frustrated and angry. This being that the invoice that very explicitly laid out what was to be engraved on my plaque was literally packed on top of the music box. Talk about a quality assurance blunder. Two seconds would have been required to open the box and verify that the physical order matched what was actually on the invoice. Careless.

I immediately called the company and spoke to Boris who was extremely apologetic and could tell was sincere. He offered to overnight a new plaque for me to attach to the lid and assured me that it will be at my home in time. Of course, this required that I remove the other customers plaque with a blow dryer which was more of a process than I imagined. Under the plaque, there was a company sticker roughly half the size of the plaque. Upon gently removing the plaque, the adhesive started peeling the sticker which meant the sticker had to be removed as well as well as the adhesive residue which required a solvent that would not damage the varnish. The point here being, that I, the customer, was having to do the work that I paid quite a bit of money for.
Now, I was out of town on business at the time I received the music box and had planned to carry it home on the trip back, so in order for this to work I informed Boris that the new plaques should be shipped to my home and hopefully I would be able to catch UPS in time when I return and keep my wife from seeing the package. UPS showed up well before I arrived and my wife was at work so no one received it and UPS said it would not be available for pick up until 9pm three days later (Monday) at a local Michaels pick up point. This was inevitable, given the time frame, and although I appreciate the quick shipment and correction by Boris, when it comes to shipping, you just can't make a guarantee like that.

I did end up giving the music box to my wife with a small piece of paper taped where the plaque should have been. This, was not at all what I paid for. The important point being, for a company that advertises custom products with attention to detail, they dropped the ball with a grossly obvious error, one of which could have been solved by double-checking the invoice that was not even two inches from the error itself.

Amazing customer service, and amazing products. I ordered the 30 note DIY music box and Boris was extremely kind in making sure i got it working properly and making sure it actually worked. Awesome store and fast shipping despite covid.

The song I wanted converted had some pretty garbled lyrics, so I was concerned the music box version would be messy. But the quality exceeded my expectations. It sounded great.

paid extra for personalizaion and got a plaque...very misleading - thought it would beon the carousel

Got exactly what I wanted with a custom music box for my daughter's graduation.

The Lion water globe playing Frere Jacques was perfect in every way. Thank you. My son is over the moon with joy.

ordering was easy and lots of songs to pick from.

I sent one of your music boxes to my mother for Mother’s Day. She loved it! She has dementia but as you probably know, the part of the brain that recognizes music continues to work long after other parts stop working. I chose Laura’s Theme from Dr Zavago (rough guess on the spelling). My sister was there when she opened it and told me it’s beautiful. Thank you for carrying something that will allow my mom to enjoy it long after flowers dry up. Another note: I love the huge selection of music you have to choose from!

Second Mother's day I ordered from Music Box Attic- Mom loves music boxes,

Nice quality products at a great price. Prompt shipping.

Everything was very simple... found the model we liked ... they let us select the music we wanted ... price was very reasonable..... ordered it .... rec’d it very fast ... sounds very good. What more could we ask ...

Thank you
Julie & Robert

Beautiful music box! It was packaged very well and delivered without any problems.
I had a question and customer service was great. Great company to buy from!

Besides a quality product at a fair price, the movement playing something from the twelve-tone scale and not "you are my sunshine" was quickly and easily resolved. Great service.

I really had a great experience. The gentleman in the online chat was not only helpful but also knew everything I would hope an employee would know! Having people like that available to help me was wonderful and made me feel 101% confident! I cannot thank you enough!!
I just want to follow up on my original review above. I needed to ship my gift internationally. Again, the gentleman who help me was able to explain not only how it would work and the timeframes involved but also how to enter the international address correctly. I also had the music box engraved and selected a special tune for it to play. Again, the gentleman was able to help me get The music box tailored the way I wanted it to be. I am happy to say that everything worked as he said it would. My gift was delivered on time, undamaged and made the day of someone I love!
I will definitely be a repeat customer.

Lovely gift for my 11 year old granddaughter. Nicely packaged and prompt shipping.

It went very well.

Excellent service and product. 2 day delivery was great

Great product ! Great Service !

FANTASTIC! Just pwrfect

Boris M., the online assistant, could not have been more patient or helpful. I wanted a specific song that was very special to someone who had just lost a loved one. The box was perfect and arrived in less than a week.

Boris was great and answered my question. Can't wait till she gets the finished product

First box game with defects, company has excellent customer service and made things right beyond my expectations