Too much SPAM
I was placing an order and decided not to complete as I had never heard of Multisafepay.
Multisafepay then sent me SEVERAL e-mail reminders to complete the order. There was no UNSUSCRIBE link for these SPAM e-mails.
1 If a customer does not complete an order he/she has probably decided not to complete.
2 A maximum of ONE reminder e-mail is acceptable.
3 That e-mail MUST include an UNSUSCRIBE link.
Review by Raqibul7 months ago
I was looking for a payment provider which covers local payments in different countries. I contacted MultiSafepay and the reply came very quickly.
There was an International Account Manager dedicated to contact with me who was dealing with all my questions and my application. The whole process went very smoothly.
Admin panel is very flexible: you can select and deselect payment methods any time. You can also set e-mails for typical scenarios - they are pre-defined in many languages so international customers could be covered with a matter of couple of clicks.
Second chance e-mails are very well thought: they are meant to be sent after one hour and again after 24 hours.
Currently my webstore is based on WooCommerce. I am in the process of migration to PrestaShop. I was very much surprised to see huge selection of plugins/modules to the most popular e-commerce platforms. Each plugin is very well documented with changelog and manual which is rare amongst PSPs - believe me. I tested both plugins: for WooCommerce and PrestaShop. Installation was quick and setup very easy.
What is a little tricky - is a demo account. I would prefer to use the same credentilals as for live account if I have one or even switch to demo from within a live account. This would ease the testing process. However I did not need to use the test account because everything went ok on the live account.
Review by Fanyi9 months ago
excellent gateway, a lot of payment methods, customer care top, we have an e-shop and the payments with multisafepay are easy for our customers, good!
Review by Aurida9 months ago
One point of contact with Multisafepay made it very easy to contact Multisafepay. We get quick and clear answers. Easy integration in the webshop framework. The pay-link is very handy for offline orders and can be customized.
Review by Lukia Saltibus10 months ago
We are working with MSP since 8 months for our webshop and are very happy working with them. We have 1 single point of contact who replies almost immediately on our questions. Also the platform where you can see the invoices, payment overviews,... is very intuitive.
Review by Wndyctygrl Willuweit10 months ago
Very happy to work with Multisafepay. Very good system and the support is always friendly and ready to help!
Review by Kenasha10 months ago
The real strength of Multisafepay is the people behind Multisafepay. They provide a customer service experience that's 5 star worthy.
Aside from the good service / support, the Multisafepay platform works nicely and gives us the info we need. Our bussiness users get insight in the payment process without having to pass through our finance cell. This is something we opted for, to have less overhead, because the platform is user friendly and doesn't require an IT or finance background.
Review by Jasal10 months ago
Clear explanations. Clear conditions. Tailor made approach. And above all very nice contact with highly motivated Account Manager.
Multisafepay = safest partner on can wish!
Review by Naval Nedelkova10 months ago
Always very friendly and happy to help !!
Very good support that helped us so good during the setup in the beginning !!
Review by Ejko1 year ago
Quadus works with MSP for all our clients. After a thorough comparison between several payment suppliers, we 've chosen MSP as a dedicated and trustworthy partner. Their internal checkups are an extra security for us a reseller as for our clients. Thier technical aftersales is also very detailed and always an extra help at hand.
Review by Lavanyaa1 year ago
MutiSafepay is a very good payment solution partners with an excellent customer service. I can recommend it to anyone.
Review by Vanjumiko Nagevica1 year ago
Sofie Steurs at MultiSafepay was very helpful in getting our payment platform setup. Not only did she expertly give us advise and assistance, she was also very kind and available for us during the process.
Review by Ailada1 year ago
Multisafepay is a dynamic company and reliable service. For DAS Media, as a webdevelopment agency, it's a must to act swift and accurately to serve our customers. Therefor it's important to have good partners.
The support from Multisafepay has always been excellent: fast, complete and friendly.
From commercial to technical support has been of superb quality.
Review by Chefx1 year ago
Fair prices, good service. They consider the size of your company and have special deals for smaller companies.
Review by HighTide1 year ago
Apart from a very competitive pricing model, we are very happy to have chosen MSP as a payment provider. The customer does not have any problems paying securely, which is the end goal of course. As a webshop owner we have a very helpful account manager who we can contact any time of the day with any kind of problem. Great customer service!
Review by MGavallas1 year ago
Best service ever!
Review by Neallie Hocking1 year ago
We changed from another Payment Gateway to MutiSafepay and everything went smoothly.
We have a great Account Manager who is always available whenever we need her, and the technical team has also been very reactive.
So overal a very positive feeling.
Review by Pierre Cedilnik1 year ago
This is a great Payment service solution, I was little bit scared at the beginning because the reviews were negative and all of them with the same issue but now I can say that this is a great solution for my shop online and also for my customer's. So happy to be with them.
Review by Jentrycustomer1 year ago
great Online payment platform to work with, friendly Account Managers (Christophe & Wesley) and fast responsive service with department
Review by EvaBlessed2 years ago
Made a payment by bank transfer. After 6 days with the same notice: payment initialised (????what does that mean???), the supplier could not send out the goods as they not get that money. So after 6 days I started (actually continued) to make complaints, this time including MSP and after short time, the same day I got the reply that my money was send back to me (?????) THAT SAME DAY because of missing some kind of a "payment feature" (????). Why not send it to my supplier as everyone knows in the meantime for who this transfer were meant?
However, if I not accentuate my complaints that day, MSP would probably have keep nice and quiet and "make the money work" on their account.
I am now awaiting the refund and am curious to see the time it will need for this money to reappear on my account (will post here as soon it's done***).
For resume : Do not bother considering this company for your payments. It’s a waste of time, a waste of nerves.
***I must give 2 positive comments within all that mess:
1) The person at their callcenter was nice and patient!
2) the money reappeared on my account today: the day after!
But that's no excuse for such unprofessionalism.
Review by Mells2 years ago
Please avoid using Multisafepay. They ask you to pay twice. I am currently waiting for an order which has already been deducted from my bank account and now they try again to ask my to type in my credit card information to deduct the ammount again.
The mail received looks like the below (I have removed the links)
Subject: MultiSafepay_paymentlink for bralex.nl
Dear sir/madam xxx xxx,
You have just placed an order at the web shop bralex.nl with the amount of 56.90 EUR.
The payment has not yet been fully completed.
If you wish to complete your payment, please click on the link below.
https:.... Link removed by Michael Ovesen
p.s. If you have paid using an alternative payment method, please ignore this reminder.
xxxxx (Removed by Michael Ovesen)
The MultiSafepay team.
Postbus 37159|1030 AD Amsterdam
Review by Priyani3 years ago
the communication of this company is one of the worse I ever encountered with. They sent false mails saying the payment did not went through while in fact it did. This means you do the payment again for a second time while at that moment you payed twice. Costs you an amount of money (which was avoidable) to correct the mistake. They don't take any responsibility of their own actions. Very unfriendly helpdesk. Company of which I did the transaction from online was also very unsatisfied with MultiSafePay. AVOID THIS COMPANY!!!
MultiSafepay is rated 4.0 based on
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