I bought a pair of earrings to my wife and asked if it was possible to get a refund if she for some reason didn’t want them. The staff answered with a big smile on her face “yes of course, you have 30 days to decide”. But when I came back to return them the staff said that it wasn’t possible and I could only change it for something else. I tried to explain what her colleague told me but she wouldn’t give me a refund... I asked for the number to the owner of the store so I could get an explanation but she wouldn’t give it to me either... I don’t know if they fooled me on purpose or if the girl I bought it from didn’t know the difference between refund or exchange, but that makes no difference for me now...
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