Bike arrived with a damaged free hub, despite having a check sheet with lots of ticks on it saying everything had been checked.
After been told the grinding noise might go if I rode the bike for a
bit ? by MTB Monster, I was advised to take the wheel to a local bike shop after sending them a video of the problem.
Had to get the repair done myself at JE James (where I should have bought the bike) and bill MTB Monster for repair.
Didn't get to ride my bike for the first 8 days of ownership.
Wasn't compensated for my time fuel disappointment and wasting my day off getting the problem sorted despite asking.
Also saving MTB monster the cost of a courier.
And taking into account they drop the price of the bike two days after ordering I think there was room for this.
Hope this helps in your purchasing decision.
Review by Shaquil Oksenenko7 months ago
Great bikes and I really like there level of understanding for each bike. They do a great job fitting you with a bike and making sure you have the best bike for your skill level.
Review by Dancin Hofegartner7 months ago
First class service, the right price, helpful staff 5 Stars,,
Review by Jight8 months ago
Have just bought a new Mondraker and the service was excellent. The staff are knowledgeable and really helpful. I would highly recommend this store.
Review by Kossuth Wiegan9 months ago
so, great service, immediate & precise answers from the chat, just be a little patient although you can track your order!
Review by JeanMcCarthy1 year ago
I had been looking for a cube ebike and had called many shops but I I could not get a good deal. UNTILL I came across MTB MONSTER which were selling them at serious discount . I placed my order with Hannah but a few hours later she wrang to say the system said they had one but the warehouse said they didn’t, so immediately she offered my money back or she would contact the supplier to see what they did have which she did. now my original ebike was really my second choice the bike I really wanted was just out of my budget.....untill Hannah “fine tuned” the price and it was so close to my budget so I went ahead and bought it (CUBE STEREO HYBRID 140SL) I wrang a few times to see how my order was progressing and each time it was Hannah who answered the phone and nothing was too much trouble . On the last occasion she told me thebike was being dispatched that day and I would get a text at 20.30 to tell me what 2 hour time slot I was allocated for delivery and everything happened just as she said. The bike is superb I took it out for a shake down run, only 15 miles but it allowed me to get the seat, brake levers ect. to my liking....big grin when Igot back home.
So all in all I cannot fault MTB MONSTER especially Hannah who was so patient and sourced me a great deal....I shall certainly be using this company again. AAAAA+++++
Review by Drem1 year ago
Excellent service, E-bike delivered to Cyprus. Thanks Hannah
Review by ElizabethMc Sweileh1 year ago
They service excellent and reply question very fast, just 4 days I can receive my favour mountain bike at Asia under good condition.
Review by Mcruthie1 year ago
Great company to deal with and super helpful with going the extra mile to help.
Review by Arauna1 year ago
Unparalleled customer support throughout the per-order, assembly and overseas delivery of my bike. Unbeatable price too. What more do you want.
Review by Intiaz Booley5 years ago
Unlike many online cycle stores and shops I've used they don't pretend to be all things to all people. They just simply help mountain bikers and people wanting to get into mountain biking. I've bought a few bits and bats from them so far this year and there helping me choose the components for a new Orange Alpine Mountain Bike. So far i've found them refreshingly pleasant to deal with and perhaps the thing that really ticks a box for me is the fact that, when I ring up - it dials right straight through to the workshop, no waiting on hold, no automated system, no messing. Keep up the good work guys.
Review by HasHonBass Djernum5 years ago
Bike was not actually in stock although the webpage said otherwise. The good thing is that I got a call pretty quickly to advise and the refund was made quickly.
Review by SpikeOnALeash Lopinto6 years ago
Getting a flat tyre can spoil any ride but rather than waste my time searching in the shops, I went online and ordered a couple of inner tubes from MTB Monster. They were good value for money and were delivered quickly, so I was back on track in no time.
Review by Wursheep Zynda6 years ago
I ordre a bike at Sunday, and the Bike was delivered i Denmark at wensday, very good Company to make a deal with.
Review by Nilopher Grindavik6 years ago
Great service,no hassle,got what I ordered delivered promptly and a great price(2 for 1)Will definitely be the looking at their website when looking for bike related goods.
Review by IvyW Vuillemot6 years ago
I ordered something. And received it a few days later.
Review by Niels Jakobsen Heltimoinen6 years ago
I found a goo price for new tyres. Orders and they arrived as advertised and within good time. Would recommend.
Review by Jjuanita Clnch6 years ago
Brought an iteam that was on there site . Turn out they don't sell that product lol . Teething problem with new website . But got contracted within same day with apologies and was other A more expensive all turnativ for same price . .
All in all very happy . Woulda been 5 apart from that :) thanks
Review by Gable6 years ago
Great service - well packed prompt with delivery and couldn't do enough over the phone to help sort the order
Review by RdK6 years ago
Very impressed with the service i received. My order arrived complete and on time. When i spoke to them they showed they had a real passion for mountain biking.
MTB Monster (Mountain Bike Shop) is rated 5.0 based on
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