mTailor measures you by utilizing your smartphone video camera.
It took a video of me on my iphone and the shirt fit me better than any other shirt I've worn. Actually quite surprised it fit so perfect. mTailor had such quality fabric, I can't wait to make another.
The quality of business, communication, and product is fantastic! I strongly endorse this company!
Review by Marria2 months ago
I bought custom shirts and a pair of custom jeans. They were horrible. The fit was bad at best. Off the rack fit far better and looked better than these custom jeans and shirts. Do not waste your time or money
Review by LJanesz Jiang2 months ago
The Jean's are made of some type of stretch cheap thin material. Yes they fit but they stretch 3 inches.......definitely not what I thought I was getting for the price. The shirts were awesome. Until I washed them. They shrunk 2 sizes. Yes if I spent the time to send everything back and give them feedback it may be worth it the fact is they use cheap material and for what you pay they should be much higher quality.
Review by KennethJeff3 months ago
Paid over 200 dollars for a shirt and Jean's. Thinking that it would be quality I was disappointed when I finally got the 2. It's very poor quality, the Jean's fit ok but the shirt is a little big.
Review by Leidnamar Liedekerke3 months ago
I am soooo glad I found this website, was considering using mtailor, I downloaded the the bad App on BOTH OF MY NEW PIXEL 3a phones (one is an XL) and on BOTH PHONES, the app times out asking if I am online. REALLY? I just used the internet to download the crappy software and it errors out after a few seconds. I tried using WIFI and my Provider internet, no luck.
My experience, coupled with with so many negative reviews, helped me conclude the product is and software they provide are inferior.
Save your money, time and effort and stay away
Review by Kohryu3 months ago
I'm not sure how to write a review of a product I've never used...BUT I did see the commercial. Honestly, the big busted woman had me so distracted I have no idea how these pants work! Those milk jugs were all that caught my eye, not the best measurements on these pants. I am a heterosexual female, but damn girl!!! All I saw were 2 perfect melons! Not so good on you mtailor. I may have been interested on buying pants for my beau, but I just wasn't interested after that gorgeous model with large jugs! Anyway..a 4 star for the actress...and I have no idea a star level for the pants. They're probably good!
Review by DagVador3 months ago
My son is 6’4” and thin. It is virtually impossible to find clothes that aren’t either too short or too baggy. I decided to try MTailor and boy am I glad I did!
- Clothes fit PERFECTLY the first time
- Only took two weeks to arrive
- Good quality material
We have ordered from MTailor a few times and have been satisfied every time.
I do not understand the negative reviews!
Try MTailor. You won’t regret it!
Review by Ribwan3 months ago
anyone who thinks 100 for a pair of jeans is a lot, just go to walmart and buy junk like wranglers...Good fitting jeans are about 150-200 and up...I would never order from a place where I wasn't trying them on first...and the denim is nowhere near the quality of high end jeans...ie..JBrand, Sevens, paige, etc..
Review by Biyanka4 months ago
Shirts work well. Do not buy pants. I have 5 pair of jeans that I ordered last year in 2018 and they fit perfect. This year I bought two more pair of jeans. They don't fit.
I only uploaded one video of me as directed by their app. In 2018 this process worked from my pants. Now in 2019 it does not.
I got out a measuring tape. First 5 pair in early 2018 were 86 centimeters around the waistline. The last two one ordered in late 2018 and one ordered in early 2019 were 94 centimeters around the waistline.
They offered to fix it for free.... Good for them. They asked that I take photos of my self wearing the pants with my phone at waist height and send them the photos along with what I need fixed.
Pause here... it took over 3 weeks to get the order shipped from India. Now I have to ship it back? Also pause... why did they get it right fist time? Why did they get it wrong the second time? Why do I have to send new photos?
Why do they need this second step? What broke? Why did it used to work? Why do I now have to wait apparently 6 weeks to get a "fixed" pair of jeans? I have lost all faith in MTailor. I don't want their broken service or this horrible waste of time.
MTailor offers one service: a perfectly tailored set of clothes. That service does not work. What good is it?
Review by Livitsanou4 months ago
Poor Customer Service
First pair of jeans fit perfect, so I ordered another pair on pair on 9/14. I tracked my package via the mobile App to the USPS tracking site. Indicate the delivered on 9/18 (Today), just not at my address nor the state in which I reside. I called their customer support number and was informed they'd have to remake the jeans, but it will take 2 weeks before I received them. I informed them this is unacceptable and the only thing I got in return was a sorry.
They had a chance to make it right by expediting the remake and shipping from overseas and getting the product to me in 5 days. If this is the level of customer service they provide, I question how long they will stay in business.
Review by Yimmy Winegarden4 months ago
My experience is nowhere near the others who reviewed this company and their product. My husband looks terrible in store bought jeans, it doesn't matter the brand. Shouldn't be a surprise b/c we had to tailor his work pants. But now he's retired, so the beautifully tailored work pants get worn very seldom now. He's into more jeans now (literally). I saw the MTailor add on TV and had a glimmer of hope, but when I read the reviews was VERY skeptical. I jumped in anyway, expecting a few tries to get them right. My expectations were low. There was a mishap with the order...it got duplicated somehow. I think between registering online, then having to register install and use the app things went through twice. Now I'm glad they did because he now has 2 pair of jean that fit perfectly. Me? I think he looks beyond-words-fantastic in them. His words? "I've never had a pair of jeans that fit me this well". They got it perfectly right on the first go round. We will definitely be using them again. And again. Thank you MTailor, for a great and convenient product.
Review by Adyson4 months ago
I couldn’t be happier with their customer service. The women’s jeans I ordered didn’t fit (I have an odd shape), but they didn’t hesitate
to accept my return. Way to go MTailor!
Review by Lurence5 months ago
M Tailor messed up the measurements on my Jean Purchase. Said they would refund my money but then re-charged me and wouldn't correct the charge on 5/01/18.They charged me $99 for jeans I could not wear! Don't deal with these people. They are not reputable!
Review by Mdona5 months ago
Fantastic quality and great customer service.
I've been using MTailor for shirts and suits since 2017. 7 shirts and 4 suits. I recently had a problem with a suit, and they exchanged it immediately. No fuss. Amazing customer service. I'm baffled by these poor reviews.
I'm a loyal customer.
Review by Spudcat Jabine6 months ago
Sleeves went half way down my palm and the shirt was too long to tuck, somehow. If I were two inches taller it would probably have been perfect.
Review by MrsH Verderber7 months ago
Not worth the effort and cost. Their $100
Pants were no better fit than a pair of Levis iff the rack.
Review by Dimitris7 months ago
Ordered shirts, T shirts, pants and a sportcoat. Shirts and T's fit fine but pants are not even close even after they were remade with new measurements. I also got a pair of pants I never ordered and still waiting for a sportcoat. I would never order pants from them again. Jury is out on the sport coat.
Review by Ieaun7 months ago
Took way to long not good quailty!
Review by Hedegaard Betker8 months ago
Over price junk not worth nothing.. Buyers Beware
Review by Lushantha9 months ago
- In the rare case that it works, it's an OK experience (hence the 2 stars instead of 1)
- Unbelievably bad and slow customer service
- Slow turnaround time
- Starchy and somewhat uncomfortable $90 shirts
- Poor quality overall (the "mtailor" patch on my jeans is falling off after just two months). My t-shirts have weird creases in the sleeves. The button down shirts have stray threads and come too tight.
- "Machine learning" image processing is complete BS. On my latest order it took a total of 9 days for my measurements to be "ready". I imagine they have some sort of "Wizard of Oz" process where someone is manually looking at your shirtless video submissions, NOT a computer.
- Website and app look and function like they were made in 2 days by a mediocre developer
- Did I say slow customer service? Get ready to feel helpless as you wait 48-72 hours for a reply after they put your order on hold twice for no reason and it doesn't start processing until a week after you placed it (yes, this actually happened to me)
Obviously, I've had a bad experience overall with MTailor. I gave them multiple chances (because it *is* a very cool idea after all), and gave their customer service a chance to rectify the situation but they failed. I'm going to try another online tailor where you can measure yourself in 5 minutes and submit the measurements instead of waiting days on end for their "machine learning algorithm" to not even work.
MTailor is rated 2.0 based on
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