Delivery company left no cards and returned the item, took several weeks and phone calls from me to sort the issue. Was re-delivered but I had to collect from the depot to ensure I got the item. It's taken a month to receive the item.
Review by AStevenson Papantonakis3 years ago
The worst service I have received in a long time. Made an order in October, few weeks later and no order. Chased this up to be told it was delivered? Nothing through the door to say it was attempted. Told customer service this and they then said they would contact the courier...had to chase this again for an update to be told the courier put in on our back door step...which they didn't. Told this to customer service, they said they would send another one. This was last week....chased them as nothing had arrived and today..3 weeks later its arrived.
Review by CliveTaylor3 years ago
Took over a month and several emails to finally place an order. But product arrived today and tastes yummy. A little disappointed that the 'free samples with every order' were no where to be seen especially as I had so many problems placing an order. But I suppose who needs good customer service when your product is so good?!
Review by Rabana Alquist3 years ago
Lush fudge, cannt beat it. Very quick delivery. Happy girl! (my teeth might think other wise!)
Review by Alzp4 years ago
I'm certain it would be wonderful. If I had received my delivery of Tablet. Which I still haven't.
I'm hungry. When will it come please?
Review by Semisi4 years ago
Thanks for the yummy Fudge tablets ... it's soooo tasty
Review by VivLan Muligan4 years ago
Really pleased with my first order the only niggle is a few of the macaroon boxes where very bashed up so wont be able to use as christmas presents as intended .
Review by Josito4 years ago
We ordered late in the day some of Mrs Tilly's wonderful fudge to take abroad for friends and relatives. We ordered on Wed and were flying out on Sun. We phoned on Thurs to ask if they could ensure it was delivered by first class (20 boxes no less!). Not only did they call us later on Thurs to say the order had been dispatched, it arrived on Friday afternoon spot on time. Excellent service, delicious Scottish fudge and some very happy friends and relatives as recipients!
Review by Mitspyder4 years ago
Was really pleased with order but I thought I was getting 10% as it was my first order but I didn't, and was a little disappointed as the 2 slabs of tablet was dated best before the 15th of December and it is for Christmas prezzies, all the other items were dated well into 2016!!!!!
Review by Gould4 years ago
The products are delicious, all of them, order dealt with and delivered very quickly
Review by Lope4 years ago
I recently bought a tray of tablet as wedding favours. It tastes amazing ...however the use by date is before my wedding so I will have to get some more. I wish it stated use by date somewhere along the line when making the purchase! Other than that the process has been very smooth, delivery timely and product tastes wonderful!
Review by Farkhunda4 years ago
RECENTLY RECEIVED MY ORDER FROM MRS TILLY'S AND MOST OF IT HAS GONE ALREADY.I REALLY LOVE THE TASTE OF THIS ONE SO WILL ORDER MORE FOR SURE .PEOPLE SHOULD TRY THIS .
Review by JeffRogers Fenstermacker4 years ago
Just received my recent order of Mrs Tilly's fudge and tablet - always think I have 'died and gone to Heaven' after receiving them: DELICIOIUS!! Hopefully, when my time comes, Mrs Tilly's confectionery will exist in Heaven too!
Review by GregJackson4 years ago
Great fast delivery & a wonderful product. Gorgeous crumbly fudge, not the waxy fudge - just what I wanted. Great!
Review by Hawke4 years ago
This fudge tastes like the fudge from my childhood. Amazing!!!
Review by Celley Polemis4 years ago
I love table andhave plenty of experience of good and very bad. My son wanted me to make tablet for wedding favours. Although mine is excellent, of course, I have about a 60% success rate. Mrs Tilly's is very good tablet. I ordered a tray to 'try' although I have had plenty of the smaller packs from retail outlets previously. This was enough to convince me that I had found the ideal product for the favours. The 5x96 trays arrived very quickly and I am pleased with the ordering, delivery and of course the product. Total cost of the tablet very reasonable. Never keen to pay P&P but for the weight of the order, this was fine. Definitely recommend.
Review by Tanawin4 years ago
My name is Lorrie Osman --- the gift we ordered was for Frank Hitchman.
We placed an online order on a Saturday. The web site told us it would be delivered within two business days. I received an e-mail notification 5 days later that it had been dispatched. I was fuming as the gentleman who was to receive this tablet was due to have heart surgery and we were uncertain whether he would survive. While it was updated twice, I still have no notification that the product was indeed delivered.
Review by Customised Apsari4 years ago
Mrs Tilly's tablet is a top quality authentic Scottish product. As an ex-pat Scot I have become a regular customer. I haven't found better tablet anywhere. The company also provides an excellent mail-order service
Review by ZabasStore4 years ago
I ordered some fudge to be sent to my twin sons at boarding school on the 13th May - a week ago. I thought delivery would be far faster and they would receive this as a welcome treat in time before their exams started. As yet they have received nothing and they are now in the middle of their A levels - fudgeless. I heard from Mrs Tilly's yesterday asking me to give them a review of 'my recent purchase' - which so far has not arrived.
Review by BeerFuPirate4 years ago
Yes, this is the best Tablet i have ever tasted. I ordered it On-Line and it was despatched without delay. To sum up in one word "FANTASTIC"
Review by Subscription4 years ago
This product once sampled becomes a permanent need in your life , don't deny yourself 😊
Review by Awadhesh4 years ago
Bought some Tablet and Macaroons for my Scottish Son in law for his birthday..he will only eat Mrs Tillys..I found site placed order and got in all within a few days..the parcel was well protected so everything was in perfect condition..brilliant product service prices.
Review by Droverz4 years ago
Excellent product I found in Scotland. Thought I would get some sent to my home address. Came well packaged and in good time. My only criticism would be cost of postage unless ordering in quantity. But that's probably out of their control and was a little weighty as I ordered 18 packs.
Review by Snopok Kaze4 years ago
So happy with my order. Came so quickly and it was a present that went down well. Good quality. Secure packaging.