On a large order, I had 4 identical parts also. They had 3, 1 was back order. First issue, they held the entire order. When it was over due I called and was told one item was holding up the entire order. I told them to CANCEL the back order, I'd source it elsewhere, and send the rest. My order was finally sent, all good. About 2 weeks later the back ordered item shows up. Still no big deal, figure they would just say send it back and we we will credit you. NOPE, I was told no. And the guy was a [email protected] about it when I asked for his manager. Nobody ever contacted me back. It took weeks and at least 10 phone calls to get the manager. He gave me a return label and I was happy to be done. But NOPE again, they refunded me 10.00 short! I'm only here now because I'm looking for their phone number again and found this page. CUSTOMER SERVICE IS HORRIBLE. There are so many other options out there. I will never buy here again. I highly suggest you don't either if you want your order done right and god help you if you need to contact somebody for help after the sale.
Review by Lignum5 months ago
I've been buying from them for years but finally enough is enough
Very poor communication mono email responds,no confirmation of order sent to my email,no shipping emails confirmation, no tracking number email
Review by Karyn Micovic6 months ago
Only place that had the part I needed, inexpensive, and arrive 5 days earlier than expected. Despite other reviews I read about bad service and delivery I decided to order with them and glad I did.
Review by Madelina Terletskaya2 years ago
Placed my order and I didn't even get a confirmation email, so I took a screenshot of the order incase my order gets lost. 5 days and all I saw is "In Progress" !!! Okay then what?? So I called and whoever answered the phone was very rude, asked about my order on Thursday and he said they're waiting on one more part which will take 2 days, I said alright. Called on Monday and the same dude answered and said exactly the same thing plus he hung up the phone on me! What a great costumer service. I was gonna let it go but I thought I about it for a minute and I said why would I do business with people that wouldn't even appreciate my business with you. So I'm paying you to parts and you want to be an a$$hole with me?? No I'm not sorry I canceled my order and went with much better company that respect the business and honest!
Review by Salimat2 years ago
I talked to Brad to assure my order was going to arrive on time and it did with all components. Cant't beat the price! Maybe make shipping notifications come quicker and less people would keep giving bad reviews, other than that thank you MRCycles!
Review by Mikinho2 years ago
Ordered 9/15 due to arrive 9/25-29. Now it's 9/25 I've been checking every other day always the same as it is today "Status: in Progress" Very disapointed with this company, the price certainly doesn't not worth losing 2 weeks of the riding season.
OK I upped the rating by 2 stars to 3. The order actually shipped on the 20th, the order just wasn't updated and no shipping info was provided.
BUT - I ordered a front fender part that needed 4 nut clips which I also ordered at the same time. What I got was 3 nut clips and float valve for a for a 4 wheeler (I have a Goldwing). Fortunately I still have the old part to rob a nut clip from.
Review by Valkis2 years ago
Slow to ship painful to order
Review by Siga Maybonne3 years ago
I had made an order for several small parts from this company. I called and spoke to Ken 2 weeks after my order to see where my parts were. Ken told me he was waiting for one of the parts that would not be there for another month but he would send the other parts which I received. When I called back a month later, Ken told me that he would look into it then put me on the phone with Rob which told me that I already received all of my parts at the same time. I explained that Ken said we were waiting for a part and he said that he would not send another part because I received all of my parts a month ago. The part wasn't that expensive but the principle of the fact that they were basically telling me that I was lying and that they wouldn't send the part that I ordered and was waiting for.. Anyways, take caution dealing with this company!!!
Review by Shoz4 years ago
These guys lie and lie. Ordered parts, waited and waited so I called. was told they just got shipped! Asked for tracking number twice on different occasions , told he would email it to me. Never happened. Called there multiple times with no answer.
Used paypal to dispute it and wanted a refund, they finally gave me one with a BS story that it was shipped and I wasn't home so it was returned. The address to be shipped to is a postal/fed ex/ups mailbox business! Terrible company! terrible customer service! I would pick no stars if I could.
Review by Talk4 years ago
Odered parts online in 3 separate transactions from Ken X110 on 6/24. They charged my card and Ken called to go over order and notified me that last part on last transaction was back ordered; no problem. Now a month later, several phone calls and promises later no parts....at all..none. Every time I spoke to Ken parts were on their way. Then I would call back a week later and he would tell me he didn't know why they were still there but they would go out. Sad part of all this is I would have saved money and now I see time dealing with my local dealer. These guys are expensive, they provide poor customer service and in the end simple liars. Will never do business with again!
Review by Mellee Scarbrough5 years ago
Buy all your parts from mrcycles. The government taxes are a killer in Australia. Crazy if you don't use this company.
Review by Shunda5 years ago
This is the 5 time I have purchased parts. I highly recommend and will buy from you again next time I need parts.
Review by Upcycle Ebborn5 years ago
Competitive prices and customer service is available and responsive also
Review by Marzuki Grinko5 years ago
Others may claim to have better deals, or faster shipping. I ask, what good is that if they send me the wrong part?! At MRcycles, I have always received the right part the first time.
This customer is 100% satisfied!
Review by Sandylpn5 years ago
Dealers dont stock anything and I would rather look up my own parts anyway. I have been using and recomending mr cycles for years. Also a valuble resource for parts diagrams when fixing someone elses basket case.
Review by Roleda Jaroscenko5 years ago
GOOD VERY GOOD
Review by Shereece5 years ago
MRCycles is the first place I go when I'm looking to find parts for my vintage restoration projects.
Whether it is a '65 Honda 305 Scrambler, or an '86 Yamaha 1100 v-twin, I am amazed at how many OEM parts they have available.
Not to mention at very competitive [dare I say cheap?] prices, too.
I have been buying from them for almost 10 years and not had a single reason to call, but they do have a customer service number so if something happens and you need it.
Review by GMoore5 years ago
Everything you could ever need in one place with good prices. Shipping must be by foot, almost 3 weeks till it arrives. It also seems like the good prices go away once shipping is calculated but whatever I will totally use these guys again.
Review by Carolrose5 years ago
Broad selection, parts are always in stock, order filled correctly, I never look anywhere else. It works for me every time
Review by AndrewQ5 years ago
I would recommend this company to anyone that has a motorcycle and needs parts. They are affordable and my parts arrived in two days, way ahead of schedule!
Review by Dondons5 years ago
Check out Mrcycles web site, they'll have what you need to get going again.
Review by CodeRon5 years ago
Ordered an atv repair part, did not work when received, so i called and got a merchandise return, and was e-mailed a return shipment label. while waiting for the new part to arrive i ordered another part. after 2 weeks of not receiving either part, i called to check on the status, the guy i talked to said he has no clue on the returned part and the other part was on backorder and would probably be another week before it would be available. (and no notice of backorder) when i asked what about my returned part he said thats between you and fedex. offered no help at all. so now im out the part, the $40 dollars for the part and the shipping!!! so i refunded the backorder part. never again ordering from MR CYCLES!!!!!!
MRCycles.com is rated 3.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about mrcycles.com.
774 Hendersonville Road