I have read the reviews on this site and agree. This is a problem plagued company. Please see my review on the Mr. Cooper site (unless they refuse to publish it because it is unfavorable.) My experience with them is in the past, but it seems impossible to get an escrow balance back to me. I fear they have deep internal problems. When you call them on the phone, they pass you around, but no one seems to be able to make a decision. I believe they are in the business of supporting themselves on the interest they make on all the escrow deposits. I have been waiting about 2 years and 4 months trying to get a $600 refund of escrow owing me after the loan closed. They were unwilling to allow this credit to be applied at closing, which would have been the best thing to do. I may get my money by Christmas. I have a brother who is a lawyer. I may ask them to sue since he will do it without charge, if it does not come soon. I hope their staff reads reviews on this site. What a bunch of crooks and incompetents. I am sure there are good honest people there, but I smell rotten at the top.
Review by Blackpool2 weeks ago
This mortgage company is the most incompetent company we have ever dealt with , we have been trying to add a simple escrow to our account for about a year now and they cannot figure out how to get it done . I wish Citi bank didn't sell our loan to them ,I cant stress enough how much we cant stand their stupidity !!!!
Review by Baperious3 weeks ago
I was with Nationstar Mortgage and now is Mr. Cooper. I started having problems since then, basically with the calculations they do with the payments I make and with the transaction getting the payment . To make the payments I use two bank accounts, one for regular payments and the other one for escrow and principal. For several occasions they have deducted the regular payments from both accounts. Let's say for instance that I did a mistake at the beginning, but what about the second and the third one? In the first two , I got the money returned to my bank, but the third one , I had to pay $28.00 for insufficient funds to my bank. That is not fair. I had to pay their mistake. A bank that has more money than me.
Regarding the calculation, with the previous bank I used to use the bank statement to have an idea of the next balance if a made certain payments ahead. Everything used to match , but with this one , the numbers don't match in some months. I really want to move to another bank.
Review by TerryJ1 month ago
They're racist. End of story. There's a reason they use a black male as their "mascot" and an entire rebranding that includes "diversity" to hide behind. Any person of color, don't waste your precious time w an interview, you're their token to fulfill their diversity quota. They didn't realize they got the wrong one, their management had IT mess w my computer: logging me off randomly, glitching, erasing my desktop icons, all in my month of training because I went to the VP within the first week of working there to complain about some assistant managers coughing & clearing their throats purposely (along w other new hires) to distract & bully ppl as they walk by so I was instantly targeted as the "problematic black". Little did I know they're all in cahoots w each other w no integral, authoritative figure.There's also a reason they hire a bunch of recent college grads for the HA role, so they can shove a bunch of info down their throats in a small amount of time just to spit it out for the licensing test. No one learns or retains information like that.Extremely manipulative company. It's a game, a cult I should say. Nation star/Mr. Cooper, next time you choose to stoop so low, make sure you do it to someone who isn't so self aware or w a degree in technology. Idiots.
Review by Marilynnn Petrusevicius1 month ago
Like many others on here, my mortgage went to Mr. Cooper when Pacific Union Financial went out of business. Pacific Union didn't transfer my last 3 payments, November through January. When I tried to figure out what was going on, I was assured it was due to our chapter 13 bankruptcy. I told them on 15 different calls that the Chapter 13 did not involve the house. They kept telling me it's ok, your not behind and then send bills stating we're behind $1700. After the 15th time of trying to fix this my loan was sold to an even crappier company, Midland Mortgage. That's where loans go to die, with those scum bags.
Mr. Cooper reported them that I was behind $1700. I have never missed a payment in 5 years of owning my home. I call Mr. Cooper and ask why they said I was behind $1700. They pull it right up. Oh you missed November through January's payments. I have proof all payments were made and it was a transfer error. Regardless to say, now I have a lawyer to prove I have never missed a payment because Mr. Cooper company is a bunch of idiots.
Worse loan company ever. Do not ever use this company.
Review by Olateejay Minaldi1 month ago
My loan from Seterus was bought by Mr. Cooper. In the beginning, we were told that nothing would be changed and our mortagage payment would stay the same.
Nine months later, not by a hard copy letter or email, our payent of $2,809 jumped to $3,091 in auto pay. We called Mr. Cooper a couple of times that day and nothing happened. They
keep spinning the tale as to why are escrow account was low and we need to add an additional $3,000. They said it was Seterus problem they inherited.....not true.
The customer service people are not trained on purpose as to spin people.
I will not allow this to happen. I am thinking about a class action suit.......
Any of the people on this site interested? Let me know.
Review by Sharondy1 month ago
speaking to the loan officers and customer service reps made me feel like they really wanted to help which made the hole process easy
Review by Satta1 month ago
mr cooper took over my loan, then failed to pay my insurance through my escrow account (1500$ set aside for insurance). insurance company drops me for non payment, then mr cooper fines me for not having insurance. do not do business with them.
Review by Pilha Adiwongso1 month ago
When Mr. Cooper...what a lame name !....got me insurance for the house, they put the value at over 3 times what I owed, and way over TWO times what it is worth. The lady for that division, in Georgia, could not explain why they would do that, and it took me several calls just to finally get her. Of course now I have to fight my way through American Security Insurance to get their story. Multiple calls there too...just so far ! We should have a class action suit against all of them.
Review by Mightybarb1 month ago
Mr. Cooper has lost 3 payments In 6 months. Each time I called I was on hold for over a hour and than hang up on twice. I was told on two different occasions that is was against their policy to help customers
Review by DeKett Waidley1 month ago
If I could rate this company -100000 stars I would. They are the worst, most corrupt, most horrid company I have ever dealt with. I am closing the sell of my house, we have requested the payoff so THEY CAN CLEAR THE LOAN OFF THEIR BOOKS!!!!! Its like HELLO I WANT TO PAY YOU MONEY AND YOU DONT WANT TO TELL ME HOW MUCH TO SEND YOU? REALLY?!!!! today was the 5th time i personally have requested it. It has been promised to me and yet to receive it. They are going to hold up my close because they cant get their $#*! together. DO NOT EVER USE THEM!!! I am sorry but if you can fax me a piece of paper that has been requested for over 30 days, then why are you in business. Oh that's right, your in business because you changed you name due to lawsuits and other shady business practices. If they are your mortgage company, good luck, they are the most corrupt company I have ever dealt with.
Review by AndreasVanHoez1 month ago
This company is horrible. Our loan was sold to them from our previous mortgage company. We have our payments set up o line to come out twice a month yet they sent a fat lady every month with a sheet of paper saying we're 16 hours late on our payment. They can shove their papers in her fat rolls & get over a late payment.
Review by GuestSue1 month ago
Mr Cooper is a company who is very dishonest. After fighting with them on late payments that were never late since we had paid several months a head so it couldn't have ever happened and we paid bi weekly so that they had the money early. We decided to just pay off the loan and we did. Then they lied many times saying that they sent our escrow back to us and lied about it for over 90 days. We finally call the Federal Government over consumer affairs and the AG office and had the money the next day. We a horrible company and full of $#*!. Never do business with them.
Review by Diariatou1 month ago
Mr. Cooper's team is not well trained. We had a closing date that they knew about a month ahead of time but at the last minute realized that something was not filed corrected. The bad part is they blamed it on the title company that was handling the closing and it was actually their fault. We could not closed on our closing date if they had paid attention to what they were doing but instead had to wait three days later. Then to top it all off they paid the wrong insurance carrier that we do not even have a policy with. Mr. Cooper needs to get their act together. Will not use them again!
Review by Soldiergirl Arlotta1 month ago
We had a wonderful experience refinancing our loan. The team at Mr.Cooper was professional and polite.
Review by Sandheepnair1 month ago
I was unemployed since 9/2018 but was able to maintain payments until 4/2019. I called them once or twice a month as a sign of good faith. I spoke with one representative early on and was told that by law I have at least 120 days before my loan goes into foreclosure. I continued to make calls letting them know that I was diligently searching for a job, but I was also told that I could not apply for a loan modification until I had proof of income. By the beginning of July 2019 I called because I wanted to make at least one payment as I had borrowed from family to get that. The rep would not accept it and said they would only accept two payments, and that I should call back when I have two payments. I got a job by the end of July and called them on July 24 to tell them that I had a job and would call in for the two payments with my first check. On July 27th, as soon as funds for my first paycheck was deposited I called Mr. Cooper to make the two payments. As of July 27th I had not reached 120 days delinquency but they refused to accept my payment and told me my loan had gone into foreclosure.
It seemed as though their only concern was making sure they got to foreclose on my home. What type of collection company refuses to take payments? I was been grossly misguided about my options and this is a serious and tragic event. They don't really care about their customers.
Review by Angille1 month ago
We are filing suits against them for multiple reasons. Do not even get close to this company, or should I say soon not to be a company.
Review by LaCresta Naugher1 month ago
All good . Refinanced and everyone was very helpful and it went very smoothly
Review by Femilyn Koszlaga1 month ago
Refinance (streamline) and the Mr. Cooper team was super transparent all along the way. Easy to do business with and I would definitely trust them with my next home loan
Review by VIrlio1 month ago
I thought they did a beautiful job took care of everything in excellent manner and I think down I Iva Martin
Review by Horopciuc2 months ago
Review by Janthea2 months ago
This is a very unprofessional company that did nothing but cost me money when I was trying to refinance in order to save money. They do not communicate at all throughout the process and when they did they lied and told me everything was fine and I didn't have to pay the bill or house payment that I was refinancing ultimately causing me to get further in debt. Rosio and Filza are complete idiots and have no idea what they are doing... Making promises that they have no idea are true. If I was as unprofessional as them I wouldn't have a job at all!
Review by Quandim SamorajFunk2 months ago
They work very quickly, and they have respect for the customer.
Review by Miheer2 months ago
This is a great company to work with. The staff is very courteous & always kept us in the loop.
Review by Chandra Shelkar2 months ago
From the moment I grabbed the phone to ask a question to the moment my transaction ended, everything was flawless and all I can say is great customer service. I will definitely use and recommend this company for any future mortgage business.