Needed a refund , contacted the company and sent photo of problem. They accepted the problem and refunded my account THE SAME DAY. That is excellent customer service.
Review by VLee3 months ago
I'm pretty satisfied.Highly recommended for all peoples.
Review by Titmas7 months ago
Fast delivery and very low price!
Review by Farencia8 months ago
last time i ordered mustang shoes for my husband on mr shoes and were surprised receiving my parcel even earlier then expected. it came 2 days faster then usually, so i can tell that this web site became even better now.
Review by PallasAthena Buchcic1 year ago
great customer service and great help. rly just wanted a good pair of shoes and was extreamly satisfied by what they had to offer!
Review by Korilakkuma Paurine1 year ago
Bought a pair of Catesby shoes from Mr Shoes £59.99 and then £5 instore discount. Staff could not tell me where they were made so looked on web. Whoops - there were the same shoes online with rrp of £44.99 and online price of £34.99. £20 difference!
I then came up against Mr Shoes "excellent customer service" as shown on the banner on the website - no refund, just credit note, and no price matching. The best they could offer was £10 off another pair of shoes.
Needless to say I won't be back there again to claim £10 off another pair of overpriced shoes.
Review by Murugesan1 year ago
Purchase a pair of gents sandals and very pleased with them , however cant say I was pleased with the service. The two young ladies in the shop were either having a bad day or its a lack of training, no smiles and no thank you.
Review by Katir2 years ago
Unfortunately chose Mr Shoes Norwich to purchase a pair of Dr Martins for my son as an xmas present. Got home to be informed by the wife that the style was incorrect. Went back the very next day for the correct style to be advised that this was not stocked. No problem, just refund you would think!! Let Me try another store. Only to be advised of the company's strict no refund policy. To be fair this is printed behind the counter and is obvious when the curt assistant was pointing at it. I only wish she could have been as demonstrative yesterday before I handed over my hard earned money. I now have an unwanted pair of boots. On the plus side I was forced to look on Amazon to obtain the correct style. Let me advise you that all Dr Martins are sold a hell of a lot cheaper on line than in Mr Shoes. You also have a no quibble return policy. Keep it local and on the high street so goes the saying. Maybe these local shops should learn something from corporations like Amazon. When the customer is held at the heart of a retail business and should always get what they want. If you don't want to hold your customer dear then just bloody close your doors and stop wasting their time.
Review by Zande5 years ago
Jessica in customer services went out her way to ensure I had my parcel, brilliant service kept in contact with me as my package was delayed she ensured I received it the the day I needed it, would definitely buy from Mr Shoe again!
Review by Geraldi5 years ago
Good product selection and fast delivery
Review by Swagbuckser Astica5 years ago
My first attempt at buying some winter shoes was November 2012 and my order did not fit so I went into me nearest mr shoes store and asked them to order me a size bigger and was told it would be in after the weekend so I rang up on the Monday after first neig there on the Thursday and was told they hadn't arived and would be atleast a few more days so I rang at the end of that week and was then told I had to wait another week as they hadn't been ordered . I was getting very frustrated at this time and I was passing by the shop that weekend so I decided to go in in person to collect me shoes and they still had not arived so I have them my shoes that were to small and demanded a re fund and I'll go else where then to be told I wouldn't get my money back for another whole week ! As I paid by card . This year I tried again thinking ill give them one more chance I go I to the store and they don't hae my size yet again and I'm advised to order them as iv tried the six so I know I have to be a size 7 I paid for a quick delivery so two working days and they didn't turn up I had to ring to find out where they were and I was told the delivery driver didn't have my contact info and could not find my address ... But the helpful
Woman on the phone said she would call them
And try her them to turn back around and get them to me that day like I had paid for and they then tell the lady on the phone I had called them up and given them my number after the failed delivery witch ! I did. Nothing of the sort ! And the lady on the customer help line also said that it seemed like a lie and it was if had no contact with the driver I received my shoes a day late and to top it off iv got to send them back as they are broken ! I will not be using mr shoes ever again.
Review by Xinyan5 years ago
The choice of boots and shoes is very good. I compared the prices to other sites and found they were the cheapest and good quality. When they arrived which was very quick they were perfect. I would strongly recomend Mr Shoes to everyone.
Review by Mavenepuch5 years ago
I wanted a new pair of boots for the winter and after looking online at the usual places I purchase from, I stumbled across Mr Shoes. I was a bit dubious as I hadn't heard of them before but low and behold what a wonderful company! A big selection to choose from, good prices and fast delivery. Will definitely be my first port of call in future!
Review by Command Nabialczyk5 years ago
Very pleased with my purchase, arrived fast and looks and feels great. Reliable seller.
Review by Ona5 years ago
Ordered on a Thursday and I had my goods by Monday. I was kept up to date on my purchase and the tracking service is brilliant!
Review by Cashauna5 years ago
Mr shoes were really good. I ordered a pair of shoes online and asked for instore collection which said it was due to be in store within 10 working days. I needed the boots quicker but gambled for this as it is local and would of saved me money instead of ordering them to my house for £3.99 3 - 5 working days delivery. The very next day my shoes were ready to be collected! So luckily i didn't get the home delivery. This saved me money. I got a call and the women was so lovely. I went to collect my shoes the next day and they were so polite and welcoming! I'm in love with this shop and it has only been my first purchase! Would fully recommend this shop! Amazing quality boots. Comfortable and look drop dead gorgeous! Already have had many complements on them. Cant wait for my next purchase!
Review by MMus Varhan5 years ago
I ordered a pair of the Delaware chunky buckle boots which to me look like a Jeffrey Campbell coltrane knock off so I was so excited to find some dupes online for a fraction of the price. When they arrived, it was a completely different boot. They had sent me an incorrect pair, and a few other people i spoke to on Instagram had ordered the same as me and also received the wrong pair. I rang up straight away as I was gutted, and they offered me money off of them if I wanted to keep the ones they had sent me as the ones i actually wanted were now out of stock!!! I said no to that offer and it was fine, they asked me to either pick a collection date for them to collect the shoes or I could post them via Royal Mail and they will send me a cheque to cover the postage (which has been done) after getting off the phone I emailed basically saying the same thing and what I was doing, and someone went and personally checked the stock room and found and reserved me a pair of the boots I actually wanted in my size until the incorrect ones I sent back returned to them. When they recieved the wrong boots they sent out the correct ones straight away. So all in all it took about 2 weeks to get the boot. Theyre gorgeous and I'm pleased I was patient. The staff via email were really really pleasant and helpful.
Review by Brijlal Adijat5 years ago
I ordered a pair of shoes last week and I love them, they're good quality and were a great price. The delivery was great too, they emailed me when the shoes were due to arrive but as I would be out that day I chose to change the delivery date which was hassle free and took about 2 minutes. The shoes arrived first thing on the date I chose which was perfect.
Review by NYGal DiBrita5 years ago
I've ordered 2 pairs of Jeffery-West shoes. I received the parcel with no problems. The shoes are well-built and the colour matches the picture from web-site. I will defenately order shoes again from Mr Shoes and recommend it to others as well.
Review by Hoffmanns5 years ago
Really easy to use the site, a great selection of shoes for men and some really good brands too!
Review by Deniese5 years ago
Would not really buy again from them, you would have to buy a few pair of shoes and if the shoes are not right you are massively out of pocket. They seem to be still targeting & capturing a localised market not a national base. Quick good customer relations via email would have nor rang them on any queries as again this was a cost.
Review by MMercuri5 years ago
I can buy cheap shoes that are very much 'now' for fashion. The delivery is quick and they have a great range. They often have stuff on there that you can find much more expensive on other retailers even though they are obviously the exact same shoe
Review by Skamran5 years ago
My shoes were posted via DHL Express on 25th September. It's now a full week later and still no shoes. Hardly express service. I can't comment on the quality of Mr Shoes but I certainly can say that the delivery agent they use is terrible!
Review by Mamachiwi5 years ago
im not happy boots on for only 1 hour and zip burst then to find out it was going to cost me £ 8.90 to post them back NOT HAPPY
Review by Charilynn5 years ago
easy ordering good communication with delivery.. happy with shoes