We collate all the best reviews from around the Internet so you can view them in one place
Review by Greg Adams1 week ago
Ordered 3 different items, shipped in 2 days as described.
Review by Jane Williams3 months ago
This company charge £32.99 for hand sanitiser that they where selling at £9.99 prior to pandemic this is profiteering and I have reported them not only that the pump was broken on the bottle so did not work anyway. would never recommend this company they do not even answer emails when you reported to them an item was broken.
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Review by Tim Aitken3 months ago
This company went into adminsration on the 6th July. They still took my order and mpney from my bank on the 24th July and I have received nothing, emails unanswerd and no contact numbers.
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Review by r5 months ago
9 weeks later. no product. the email I sent was finally replied to 2 weeks ago and no reply once again. Apparently looking for a 'proof of delivery'. Avoid, this is a complete scam.
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Review by Toby Cox5 months ago
Purchased a 5 litre container of hand sanitizer for £59.99. Delivered to me about 5 days after purchase - happy with that. However after opening the box I find a 500 ml bottle of hand gel!!!! Emailed them numerous times and no reply. No phone number to contact them either!! AVOID!!!
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Review by James Adams6 months ago
Placed an order for 1 bottle of hand sanitizer on 03/04. Money taken, confirmation email received, then silence. No despatch email or tracking number. Emailed "customer services" but got no response, just chased and have been told it's been delivered! We've been in for the entire time and have not received goods.
Would not recommend using this company
Update: Upon further pressing I now have my delivery. After eventually receiving the tracking number it appears something went wrong with the delivery as it shows dispatched on the day I purchased.
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Review by David Partridge6 months ago
Very poor service ordered 3x 500ml sanatiser and received 2 cannot contact them very dodgy wished I read reviews first
You have been emailed a copy of invoice you sent me I am sure you have copies there check your emails and you will find I have sent you a copy your reviews are very poor I await a parcel with the 3rd bottle of sanatiser
In due course
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Review by Robinson6 months ago
I ordered hand sanitizer last week and did not receive a invoice, so I found mr per on trustpilot and to my horror read all the negative reviews, I then contacted mr pet and left a rather horrible massage not expecting a response and convinced I had been scammed, the next day I received a email back informing me that my hand sanitizer would be with me on the Friday only 3 days after I order it, I honestly would not panic you will get your product,
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Review by Helen Foulds6 months ago
After reading the recent reviews I was slightly worried, however under the current circumstances I am extremely impressed with the service and the delivery time being only 3 days. Thank you I would certainly recommend you to others
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Review by Smudge6 months ago
Awful customer service
THIS IS MY SECOND TRUST PILOT REVIEW. Responded to Mr Pets request for order number etc, as no goods been dispatched for order placed 17th March 2020 for hand sanitiser. Requested refund as no good received. No response. Will be taking this further with my credit card provider.
DO NOT ORDER FROM THIS COMPANY.
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Review by c Little6 months ago
I ordered two bottles of hand sanitiser and i places acseparate order for my daughter in London. It was expensive but I was desperate as I didn’t have any.
I did receive the two for my home address but I did not receive the one for my daughter. They took the money from my account for three but I only got two. Very disappointed indeed
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Review by Jess6 months ago
Thank you, was slighlty concerned that this product wouldn't arrive after reading some negative comments but I was proved wrong. I ordered the hand sanitizer which arrived in a week. Very pleased.
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Review by clare6 months ago
my Order eventually came so no need to report to trading standards. I think the company needs to put a message on its website simply stating the problems they are having. I also think they should stop selling the sanitiser until they are back on track. I’d not have got so frustrated had my initial emails simply asking about status had actually been answered. Sending stock emails saying product would be delivered by a specific day, when there was no chance of that, only exacerbates frustration. Yet a message on website would have helped.
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Review by K Jones6 months ago
Website stated that product (massively overpriced due to demand) was in stock and dispatched in three days. I have yet to receive confirmation nearly a week later. Avoid this profiteering, price gouging company.
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Review by RosieD6 months ago
I have never given a rating to a company before but felt compelled after reading all of these comments.
This isn’t a scam, just a small company I am guessing, which is overwhelmed with orders. Perhaps they want to advise that orders may be delayed to make their own lives easier. My order arrived a few days late but I wasn’t surprised given the environment they are working in. Great product. Many thanks for all your hard work, it is much appreciated.
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Review by CAROLINE NICHOL6 months ago
I suspect this business isnt keeping up with orders. I would hope people dont ruin them with such negative reviews. I ordered the hand gel (not the cheapest but my choice to buy it). I had an email order confirmation and while it arrived a bit later than the 7 days (10 from date of order) it arrived just now. Happy with the item. Give the company time, looks like theyre swamped...
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Review by HOMESTYLE DRIVEWAYS6 months ago
Bad communication website says 3-4 days don’t reply much I’ve asked for a refund because they said it will take two to three weeks then they sent an email saying it would be here by 31-3-2020 still not arrived and they won’t reply 🤦🏻♂️🤦🏻♂️🤦🏻♂️
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Review by Roger Husler6 months ago
I had same problem with no email confirmation and could not create an account. I stayed calm and relaxed - I knew the site was probably bombarded with sales. Got my hand sanitiser about two weeks after I ordered it by DPD, put this down to volume sales. Honestly I would wait before trying to chase/leave bad reviews.
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Review by Anna Shakespeare6 months ago
I ordered hand sanitizer on 17th of March and recieved email confirmation of having done so. My order arrived today 30th March only a few days late which l feel is totally understandable under the circumstances that the country is under at the moment, so l would like to say thank you to the staff at Mr Pets.
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Review by Andrew Drummond7 months ago
Do you guys not realise how busy this company must be, one star reviews are a little harsh in this environment! The delivery quoted is 5-7 days and mine came in 3. Really happy with the gel - has a nice consistency. I have ordered x2 more.
Dont slam these small companies they do not have logistics like Amazon.
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Review by Ms Jennifer gregg7 months ago
this is a scam. paid on 19th March. money taken out from bank, no reply to emails thus was for my neice who has M.S scandalous. AVOID DO NOT BUY FROM
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Review by Simon Mills7 months ago
The Mr Pets website shows that the trading company is number 52700, with registered office Kingsway House, Havilland Street, Guernsey, GY1 2QE. This company was dissolved on 28 January 2020. This can be easily verified by searching for the company number on the Guernsey Register (greg.gg).
So all of those people like us that have ordered and paid for hand sanitiser and not received it will be left out of pocket.
It's a scandal that individuals behind this business think that the current crisis is an opportunity to rip people off at their time of need.
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Review by Jonny Winter7 months ago
Like others on here I made the fatal error of clicking and buying hand sanitizer through them out of necessity. I should have realised at the time it was a complete scam outfit as there was no option to pay via PayPal which normally I use for all my online transactions as it offers protection if you have any issues.
No email to confirm my purchase, no response to an email asking why I hadn't had one. It was only then after reading all the reviews I realised this was a scam.
To make matters worse I have just got off the phone with my bank and these scum had set up a recurring payment to try and take more money off me in future without my knowledge
BE AWARE AND DO NOT BUY ANYTHING FROM THESE PEOPLE
REPLY TO MR PETS
I dont not want your product thank you. Guessing the fraud team at my bank are lying then are they? Repeat payments had clearly been set up
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Review by Victoria Cowell7 months ago
I ordered x3 hand sanitisers and was immediately worried after reading such terrible reviews. I did receive a confirmation email (it was in my junk), and have had no problem on that side of things, but the product has just arrived. There is no safety / security seal (you can just unscrew the bottle) and the bottles are not full which does concern me. At £32 a bottle, it’s a bit much but I’m just glad the order arrived!!
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Review by Caterina Wallace7 months ago
This doesnt even deserve any stars I dont even know where to begin. Fuming ain't the word. I'm still waiting on hand sanitizer it was promised to be arrived by yesteday, emailed several times and no response! AVOID THIS COMPANY AS ALL HE WANTS IS YOUR MONEY! Luckily amazon are gonna refund my money.
