WORST MOVE ever (Michael Edward Howard 646-849-3864) was the person who gave me estimate. Moved from Dallas to NY, I was 7 months pregnant under stress of move. I was given estimate of around $3K. Pick up date was 2 days before my flight. Movers did not show up on day they supposed to pick up, they called and said have some truck rental issues so they cannot come and will come next day. Fine - Movers came next day, before loading into truck they started saying estimate is going up, surprisingly it was more than double of initial estimate, no change in inventory for a small 1 bed apartment (we packed boxes & all stuff). Whole thing looked pre planned, these guys ask when is your flight on a friendly note & they come just a day before or same day of flight so you are under stress and have no time to deal with stuff & just agree to whatever amount they quote for. Person who gave us estimate & promised the $ won’t change has’nt come into contact from the day of move. Other person contact from that point onward, and says oh that guy is new he did not know how to quote, we are going to fire him for giving this wrong estimate. ALL THIS IS A SCRIPT THEY PLAY WITH EVERY CUSTOMER.
During drop off, guys were high school kids who can barely lift box. My husband did major work. Movers did not even had a tool box to assemble bed or table. My husband has assembled everything. Finally two boxes were missing, mattress’s have dirt stains, book cases came broken, bed frame had all scratches. Man this was a DISASTROUS MOVE. Tip I can give is there can be little trust for the movers who actually come home look at your stuff & give estimate. I did claim for damaged items with CSI and they settled the claim for $81 which is ridiculous & said if I accept the $ I have no right to write a review about the MOVING PROS, which sounded brutal. I have not taken settlement $ just to write this review.
PLZ STAY AWAY FROM THIS MOVING PROS COMPANY.
NEVER TRUST ESTIMATE GIVEN TO YOU ON PHONE.
Review by Mrvinter1 year ago
Moving Pros is essentially a group of thieves: you pay them a sum to then have them rob you.
They "lost" my most expensive furniture and my TV. I received NO compensation from Moving Pros Inc because I was never able to get in touch with anyone at the company. They "lost" a leather office chair, my bed-frame, an arm-chair, my flat screen(just 1yr old) TV, and my mattress. They gave me another old dirty mattress claiming that was my mattress.
As an aside, their movers are contracted and the people are non-professionals. For example, one person came to unload what was left of my possessions (after -as I mention- they stole four large furniture pieces and the TV), and was waiting for a guy he had called. The 1st guy was the truck driver -he had driven from Chicago to Ann Arbor, and the 2nd guy he hired as the helper a semi-homeless guy who showed up an hour late, and just asked me for a drink.
Review by Destan Luhtanen1 year ago
DO NOT USE THIS MOVER!!! FRAUD WARNING!!! DO NOT PAY ADVANCE!!!
Moving Prosinc estimated my House Hold Goods 'Move' for $2,800 from Dallas to Connecticut but when the truck got home to pick 'Move' my stuff, he estimated double the amount with no change in the list of items estimated.
Ultimately, they refused to transport my goods and I had to rent U-Haul along with their helpers to get my movement done.
I paid $742 as a booking amount to Prosinc on 29th Sept. Called them up, sent repeated mails but till date 23rd Jan 2018, they have neither responded to my calls or mails nor have refunded my booking amount.
TERRIBLE!!! BE CAREFULL!!!
Order ID: #7923604
Review by Lfh1 year ago
I can confirm the stress of this company is outrageous they are fraud. Believe all the bad reviews and know the good ones are fake. NO WAY THEY IGNORE PEOPLE this way with out a care or a call and have so many good reviews. THEY DESTROYED all of Effies stuff and she provided proof and they did nothing to help. STAY AWAY MY STRESS LEVELS ARE AT A MAX I feel even worse for her....Eftihia Rivas see her review
Review by JoeConsumer1 year ago
If I could put less than a one star review I would. Do not use this company at all.. They are frauds and they treat your stuff like garbage and then do not even respond to you. My wife placed a complaint on July 10th still no resolution no one will even call her back. We even went to bbb and they keep saying they will call her and they do not they dont care how bad drivers treat your items and will do nothing about it in the end. we placed a claim through the company they use that does not even have a phone number and today they had the nerve to send us a shut up letter for $273 when we have losses and damages totaling to over 10k. After our first complaint for the obvious damages and lost we could not even get them on the line to go over the stuff that was in boxes and damaged when we took them out my $3000 tv has a huge brown mark and they can not care to help.. EVERY ITEM ON THE truck was damaged, mattress dirty and destroyed lost items not one thing made it to us okay. This company is all about taking your money and when it gets to you damaged they will be no where to be found. This matter is by far not over we have placed agency complaint with the attorney general and I am going to be using my FREE JOB provided attorneys to take them to court. NOW instead of asking for a refund of what we paid we will be going for full cost of all we lost..
Review by Hozven1 year ago
Moved cross country and they lost over half my move. Terrible customer service, charged extra during the move. Totally unresponsive after my move was lost. Some of my stuff ended up in other states and had to be shipped back by other customers. The worst experience I've ever had with movers.
Review by NaxNish1 year ago
Terrible, Horrible experience. Several of our items "went missing" and they couldn't have cared less. The move ended up being twice as expensive as originally quoted and one you commit to using them, they become totally unresponsive unless you threaten to use someone else. They don't own their own trucks, they showed up in a Budget Rent a Van. Totally unprofessional and probably should be shut down as a business in my opinion. Much of our stuff was scratched, or nicked, and they did not deliver our stuff on the day originally promised. I can't believe there are any good reviews on this company, and I wish I had checked the review sites prior to scheduling with them. Of course they don't refer you to the review sites as there are too many bad reviews to disguise how bad a company they are.
Review by Clarry Cvychas1 year ago
After sending my refundable deposit I was informed of some negative information I sent a certified letter to the home office requesting my refund 2 weeks prior to my move date. That was October 13th. My move date was on the 28th. On November 28th I received the certified letter back. Return to sender. Not a deliverable address. 57 West 57th Street. NY, NY. 10019 as listed on their website. I called their number and was hung up on.
Review by Rocci1 year ago
This company really does take your money damage your stuff and than disappears. My Aunt and uncle just just relocated to Florida. When I showed up the day after they dropped off my aunts stuff I could not believe my eyes. When she was crying to me on the phone and when My mother was telling me how bad the stuff was I did not think it was that bad. When I showed up I could not believe my eyes. Everything was damaged looked as tho her stuff was thrown on and off the truck. I tired to calm her down and tell her that this is a huge company THAT I helped her research and they would take care of her.... 4 Months later and THEY HAVE NOT DONE A THING do not even return her calls. Today she calls me crying that they sent her a shut up letter and offered $273 for 10,000 in damages WTH what is that. I really believed they would see all the pictures she provided and at least refund her what she paid to them. She lost so much more than that. MY MOTHER AND I had to put our money together to get her a mattress she has a bad back and was sleeping on hard floors.. We had to lend her money for the lost items and buy for her to buy her new appliances to get buy.. Everything is broke her tv has a ugly bang spot it is all a mess.. I dont ever post reviews I just do my research on companies and I cant believe this company has done this.. My aunt is having such bad anxiety and my Mom as well from dealing with this all. Stay away save your stress.... DO NOT BE TRICKED BY THESE GOOD REVIEWS THEY ARE FAKE I EVEN BELIEVED THE HYPE OF THESE REVIEWS. My family will be sharing their experiance so we can warn everyone that is believing these good reviews. WE WERE THERE WE SEEN IT SHE SENT THEM PICTURES AND THEY DISAPPEARED.
Review by Prakit1 year ago
I was definitely pretty nervous at first but had a great experience with moving pros that I wanted to share. I'm not the type of customer to ask for unreasonable things, and I don't think the things I asked of moving pros were unrealistic. I just wanted the job to get done quickly, safely, and affordably. From the very beginning Sammy assured me this would be done. I take anything a sales person tells me with a grain of salt. But Sammy’s guys delivered on every promise he made. I was happy with how everything went and just wanted to share that these guys are upfront and honest from the very beginning. The Cadillac of moving companies!
Review by Clux1 year ago
We don't do this a whole lot. This was actually our first interstate move. We were pretty nervous that things might not end well but I suppose we’re just naturally nervous about everything. Moving pros but our nerves at ease. They promised us “a complete point a to point b move”. And they sure delivered on that promise. The crew who came to our house was amazing. They stacked everything so precisely. We just arrived our goods 3 days ago and I wanted to wait to finish unpacking before writing a review.
Review by Haxhi2 years ago
Is it possible to give a company negative stars or zero? I feel like one star doesn't do justice to how this company treats its customers or stands behind their estimate.
Their employee severely underestimated the price of moving my items and the length of time it would take, presumably because they knew it was more likely they could secure my business that way. The total cost of the move with this company ended up being more than double the original estimate and delivery of my items took more than twice as long as I was originally told.
The driver who dropped my items off refused to pull his truck into my parking lot (where it would have fit). Because the movers did not use my parking lot they had to walk further and the driver arbitrarily added $700 to the total I had to pay. Moreover, the driver said if I didn't pay that in cash right then he would leave my things on the street. Such high quality customer service!! I called the moving company's office to help me out with the driver but no one picked up so I had no option but to pay him the extra fee. When the movers finally did bring my things to my apartment they did not put together my bed-frame or table, which I had specifically asked them to do, and was required of them by contract. As if that weren't enough, many items of mine (some of which cost over a few hundred dollars each) were broken or lost during the move. For some reason the driver refused to give me a receipt for the cash I gave him, which certainly seemed odd to me.
Although my items were initially picked up 3 weeks ago and delivered last week, Moving Pros still has not responded to my complaints. At least their customer service is consistent.
I can't even begin to describe to any potential future customers how strongly I'd advise against using this agency. If a friend asks me what moving company to use I will tell them 'any company on the planet besides Moving Pros Inc.'
Review by Larsq Tantanozis2 years ago
We used moving pros three times in the past two years for various shipments. My husband is a power seller on eBay and sometimes large items require home goods transportation that UPS or FEDEX can’t handle. For those we've consistently used moving pros. I think he found them through group on or something and the service was so good we've always used them since. They make things really simple and easy to understand. They also follow through on their promises. great company to work with
Review by AetheusZX Breakenridge2 years ago
I own a lot of breakables. So naturally I was worried for how they were going to travel from Danbury, CT to Raleigh, NC. I specifically asked the movers from Moving Pros to take extra care of my glassware. They did exactly that. They were very well equipped and methodically packed everything carefully. They packed everything in the van like Tetris. In the end, when my belongings arrived in North Carolina I checked to make sure everything arrived unscathed. One mug was damaged in transit but other than that nothing was broken. I was so happy with the services provided by this company.
Review by Monterro2 years ago
Moving pros is definitely a company that stands by their product. Not the type of company to make false promises and switch up on yak. These guys stuck to their word and their pricing! Also the customer service was lit. Def would use again!
Review by Swoopy Luleciler2 years ago
A close family friend recently made a long distance move using moving pros. They came highly recommended, so I figured I would give them a call and get a free quote. I called in and when I got one of the salespeople on the phone, he gave me all of the information I needed. The price was very competitive. They informed me that if I needed to, I could have my personal belongings in storage for up to 30 days for free. They also let me know that they would do all of the packing for a nominal fee, and would disassemble and reassemble all of my furniture. This was a tall order but they got it done smoothly. They showed up on the guaranteed pick up date and got it all done in one shot. They kept in contact with us from start to finish and we were never left in the dark. Thank you so much moving pros!
Review by Janot2 years ago
TL;DR - Moving Pros, Inc. is a bait-and-switch scam with absolutely dreadful and dishonest customer service. STAY AWAY.
My family and I moved from Texas to New Hampshire and decided to go with Moving Pros Inc. after fielding quotes from several different companies. Our salesman, Michael (who also goes by Ed) quoted me a price of $2549 for 600 cubic ft. Since this wasn't an in-person walk through I knew my total cost would rise but I was OK with that and I went ahead and booked for our backup date of July 1st, as my initial pickup date of June 30th had become unavailable. Michael also told me that while our contract stated 14-21 business days for delivery that their crews moved quickly and our belongings would be delivered in approximately 5-6 business days, regardless of the July 4th holiday.
On June 30th, I received a call from Tim who told me that my original date of July 1st had become unavailable and that I would have to be moved back to July 2nd. I told him that this wasn't possible as my schedule wouldn't allow me to wait in TX and Michael and I had already agreed on using the backup date. Tim told me that he had another job in the area that day and agreed to honor July 1st. He gave me a five-hour window in which the truck would arrive. I started to doubt my choice in movers at this point...
The crew arrived on the 1st (in an empty truck - other job?) and did their walk through of our belongings, which aside from large furniture were already packed. The number of boxes we had exceeded what Michael and I had discussed and our crew leader told me it would be an extra $600-700. Since I had anticipated this, I agreed and the crew began loading up. I will say that the three gentlemen who handled the loading were polite, professional and did their jobs well. Once the truck was loaded, I was told that the cost of my move had increased by $1900, not $600-700. I was furious but also on a schedule (that was made only because of the time frame I was given by Moving Pros) and the truck had already been loaded. This is the moment that I knew I was dealing with a bait and switch operation and that I had made a terrible mistake hiring this company.
Once we arrived in NH I called Moving Pros to try and determine where our shipment was located and when it might arrive. I was told after repeated calls to their receptionist that messages had been left with logistics and I should expect a callback within 24hrs. When the call didn't arrive, I called Michael (presumably my rep within the company) who seemed confused as to why I would be calling him about my issues. After lodging complaints about the amount of price increase and the company's lack of ability to ballpark when my belongings would arrive he had no answers for me, only reassurance that he would look into it and call me back. I never expected that call and have predictably not received it. I had at this point also yet to hear from the logistics dept. Later that day, I received a call from Ryan who is a supervisor. I repeated my complaints and he told me he'd spoken to logistics and that my shipment was scheduled to be delivered on the weekend of Saturday, July 8th. He also offered a $150 discount on the money I would owe at delivery. Yay. Whatever - I got a time frame.
On July 7th, I got another call. This time from Tommy in logistics. He was sincerely apologetic and told me that I had been given bad information. My belongings were NOT scheduled for delivery this weekend, they were scheduled to be shipped. He told me he would do everything he could to prioritize my shipment.
I've just finished a call with the shipping company who told me that my shipment was being loaded today, July 10th. When I told him that Moving Pros had informed me it was shipping this weekend, he told me that the warehouses are closed on weekends. Another lie from Moving Pros. I was told that my shipment would arrive sometime either late this week or this weekend and that no firm date could be given. I'm writing this review in hopes that not only will people avoid adding more stress to their lives with this company but that maybe someone who works at Moving Pros and has at least one honest bone in their body might contact me and try to resolve this situation to my satisfaction.
To sum up, my family's been moved for a week, we're still sleeping on air mattresses and I'm left hoping my new boss will give me enough leeway to handle this and still have gainful employment when it's all over.
Review by KenCamp2 years ago
They are not a moving company at all!!! They will store your stuff for you. I had them lie to me over and over again. They will tell you what you want to hear to get your business. They should be shut down and not a business at all. Would not recommend them to my worst enemy! They are bullies! They never return phone calls. They never knew where my stuff was during the move. They told me I would get reimbursed for all the mistakes they made and then never call me back to discuss reimbursement. I'm still waiting to hear from them. They are liars and thieves!! Do not use this "company"!!!! They are the worst! So unprofessional! A disgrace to actual moving companies. A bunch of our stuff was broken or damaged. I emailed the claims department and still have not heard back from them. I would not give them any stars if possible. Save your money and move your stuff your self!
Review by Firsttracks2 years ago
Cheats!!!!! Not one aspect of their service has integrity. Rifled thru sealed boxes. Stole boxes. Late pick up late delivery and insisted on shuttle though none needed. No communication once down payment made. Crooks
Review by Wgil2 years ago
This moving company is the absolute best. I wanted to do business with a family run company because customer service is important to me. They gave me a price of $3150 for a complete move. I couldn't find any TV boxes for a 70inch at target so I ended up paying them a little bit more to pack the TVs. I paid for two and they gave me the third one free. The price ended up going up a little bit for that but they told me about it before so it wasn't a surprise. I have a daughter with special needs and the crew was really great about not making too much noise. Loud noises really frighten my daughter and they were more than accommodating in that regard. Also very friendly. I would use them again if I had to move once more.
Review by Yumnah2 years ago
I needed to get everything delivered under a tight time window. We own a house in Syracuse NY and our winter home is in Arizona. Some things came up very quickly and I had only one week to get 20 plastic bins and a king size bed from NY to AZ. No mover that I called could guarantee a time frame like that. Finally one of the movers I talked to referred me to moving pros. he said he used to work with them and that they could probably help. He gave me the number and I called to speak with one of the representatives named Edward (apparently an old friend of his). Ed was able to set everything up and guarantee a delivery date for me. They picked up 48 hours thereafter and got everything to Arizona on time. I could not have been happier and thank god I was put in contact with this company. I've already wrote good reviews on several sites and left the foreman and his crew a handsome
Review by Pdr2 years ago
We chose moving pros for a few different reasons; mainly the value in the service provided was on point. Anytime we hire any type of labor we want to make sure it’s not the cheapest. You really get what you pay for in my opinion. We learned the hardware one time earlier in life when we hired the cheapest contractor to remodel our kitchen. Moving pros price was reasonable and realistic. A lot of these movers tell you whatever you want to hear to get their foot in the door and charge more lately. Moving pros gave us a firm price and stuck to it.
Review by StaceyPJG Mclaze2 years ago
I had a very mixed experience with Moving Pros, which still is not complete since they lost(or stole) 2 of my boxes. I have filed a claim to try and get them back, but ridiculously, it takes 180 days for them to figure out what happened to my boxes. The guys that actually moved us were great, they showed up on time and worked extremely hard and fast. Unfortunately, aside from the actually movers I can't say our experience was great . Once I signed the contract, the guy I had dealt with(Larry), kind of disappeared and was not responsive at all, and at the end just flat out ignored my texts and emails. I felt that once he had the sale, he was done with me for the most part. And in addition to losing(or stealing) my 2 boxes, I also had an issue with the delivery date. I had paid extra to have our stuff delivered on a certain date, but when they finished packing me up, they informed me that that it would be an extra day - so they did not deliver on their contract. They did rebate me the extra money that I had paid, but having the exact delivery date was more important to us, so this was a big inconvenience. Our move ended up being a lot bigger, and took a lot longer than we had estimated, so I would recommend having someone come in and look at your move before agreeing to a quote. And make sure you open all the cabinets and closets and show them everything you may have hidden away to get an accurate assessment. I had debating switching moving companies about a week before our move due to Larry's apparent lack of interest in me after out contact was signed. I wish I had switched. If my lost (or stolen) boxes re-appear, I may bump them up to 2 stars. I cannot recommend them to you though. I would go with someone else if given a choice. And my wife and I were discussing this again the other night as I started posting my review and she said a lot of our furniture has new dings, scratches and marks on them that we can only contribute to the move.
Review by Shonnette2 years ago
DO NOT USE THIS COMPANY
I booked this company for a cross country move. The quote seemed reasonable and the sales associate seemed trust worthy. It all went downhill from the moment the crew arrived. The crew arrived late in the afternoon and hit my neighbor’s parked car while deciding where to park the truck. One of the three crew members was brand new and all three didn’t seem to take very much care with my stuff. Definitely not the white glove service that is advertised on the website. My quote was $4K and the move ended up costing more than $10K. The truck was not large enough to load all of my items, so they had to return the next day to finish the job.
Fast forward two months, I met the movers at my storage unit in my new city. Things seemed to be going smooth until it became obvious that not all of my items were on the truck. Many items were missing, including everything that the movers had come back to pick up on the second day. I immediately called Moving Pros and let them know via voice mail. Ryan called me back and let me know that they would look into it and get it all straightened out the following week. I fully expected to receive my missing items in the next few weeks.
Fast forward to now, three months later. I still have not received my missing items. Upon further inspection of the items they did deliver, some of my boxes had been opened and numerous items are missing. I have been in contact with Ryan, Tommy, Charles, Sammy and Furat. All have given me conflicting messages, one told me they had my items, another told me they were missing and I should file a claim. The latest word was that my items have been located and that they would be shipped to me. They were supposed to email me a list of the items that they had yesterday. I have heard nothing.
I filed a complaint with the BBB. I also filed a claim on my missing items, however by their own account the items are not missing. Moving Pros Inc. is holding my possessions hostage and refusing to deliver them to me. I have done everything short of getting a lawyer, which will be my next step.
Do not use this company. They are evasive and dishonest. The only thing they are pros at is gaining your trust and taking your money. This has been the absolute worst customer experience of my life. I cannot stress this enough: DO NOT USE THIS COMPANY. If they put as much time into helping their customers as they do into writing fake 5-star reviews, I would not be in this situation. All I want is for the remainder of my possessions to be delivered to me. It will not make up for the items that were stolen from my boxes, and it will not make up for the months of lies that I was subjected to, but at least I would have my items. I’m hoping this review a) persuades any potential customers to choose another moving company and b) persuades Moving Pros Inc. to contact me with a date that my items will be delivered once and for all.
Review by MWBundy2 years ago
If anyone were to arrange a battle amongst moving companies Moving Pros would surely be the victor. If you don't believe me just try them out for yourself. So convenient and easy from start to finish. They even have extended hours which is super dope. I run a small business and threes no way I can leave the shop before 5pm. Jon set it up for his crew to come at 630. They were in and out with no headaches. Cool guys too.