Our experience was very similar to many others that rated them with 1 star. We spoke with Louis the Marine, who originally quoted us $3200. They didnt send someone to come out and look over our home to give us an estimate. We received an email that the movers would arrive on 12/27.
We got a call from the movers that they couldn't make it on the 27th and would be there between 9am-noon on the 28th. When the movers came (a contractor, not part of MoveAmerica), they quoted almost $10,000. We had no choice since we had to move that day. We were also told by Louis the Marine (after waiting on hold to verify this) that the load would be delivered in 24 hrs. The day after they picked up our home, we received a call that we wouldnt get the delivery for about 7-10 days! I immediately called MoveAmerica and Christina worked a miracle to got our delivery within 48 hours. I was so appreciative! We then were told that our home items didnt fit on one truck. After speaking to Chad, who was the rudest person with no customer service skills at all, our experience turned again for the worst. So, we would have to wait for the second truck for at least 7 more days. Between the exorbitant price difference and getting our items 7-10 days later, and being told by Chad that the manager, Dylan, was "unavailable" to speak, it is safe to say that this company is the worst all around. We wanted to so business with a company who supports veterans. All I can say is this is not a company America would be proud of and they are NOT honorable.
Review by Nicoyia Zavvos7 months ago
Great professional movers. Satisfied with their service though they need to improve in some areas.
Review by Chompoo11 months ago
Great company, efficient in everything they do. Took great care in my stuff, Made sure everything was good to go. Highly recommend them
Review by Edlonda11 months ago
We used Moving America in Lake Worth Florida twice in the past 6 months. We felt that the moving men were friendly, caring, and energetic. In particular, the team of Vince, David, and Fernel were very patient and wonderful. However, we did have some damages to our furniture from the way the first team stored our belongings. Overall the experience of working with both sets of movers was very good, but the damages and filing a claim is a big pain in the neck.
Review by Julalee Ficner1 year ago
We feel so lucky to have them help us! They are very professional and polite. They arrived ten minutes earlier than scheduled, and kept moving very efficiently.
Review by Ajmair1 year ago
I have to say. Great professional movers. They came on time and delivered my stuff in an hour... I know moving can be stressful but they made me feel like it was a piece of cake.highly recommend this company .
Review by Trelon1 year ago
Great service, they were flexible when I had to change moving times. They were very quick. Have used them twice so far and will definitely use again!
Review by Bafford2 years ago
I AM THE OWNER FOR MOVING AMERICA USA IN POMPANO BEACH, MIAMI AND TAMPA FLORIDA. THIS PAGE REVIEWS FOR MOVING AMERICA IS NOT OUR COMPANY BUT A MOVER IN CALIFORNIA THAT PERFORMS OUT OF STATE MOVES... I CAN BE REACHED AT 855-849-6500 IF YOU HAVE QUESTIONS. HAROLD FREEMAN
Review by Sonnett2 years ago
If I could give a lower rating I would. I should have listened to all of the negative reviews. I originally was quoted less than $3000 for my move and no-one ever came to do a walk through to get an accurate estimate of my items. On the day of my pickup I was then quoted over $7000. It was too late to switch to another company so we paid it anyway. When my stuff was deliver the majority of my boxes were smashed and there were several broken items. Turns out there were about 4 boxes missing with very expensive items and now they only want to settle for $60. You have got to be kidding me. DO NOT USE THIS COMPANY. IF YOU DO DOCUMENT EVEYTHING AND GET SEPARATE INSURANCE BECAUSE THEY ONLY PAY 60 CENTS A POUND. THIS COMPANY IS HORRIBLE.
Review by Marfy2 years ago
Truly an amazing experience! Moving of America was with me every step of the way. I was recently performing a renovation in my apartment that required a pack out and store of all my belongings. Not only did they provide an affordable/competitive price, but more importantly, they were able to accommodate as we went day-to-day on extending their storage services since the job in my apartment kept getting delayed over and over again.
Highly recommend this vendor for all your future moving/pack out needs! Thanks Moving of America for your professional and accommodating services!
Review by KlBrn Voynova2 years ago
Moving America USA completed our move in the most profrssional way. Our friends Bonnie and Richie hired them 7 months ago to move their large home to OCALA AND THEY ALSO WERE VERY HAPPY WITH THIS DEPENDABLE MOVING COMPANY.. We would hire them again. We hired another mover with a Popular name that never showed up 2 years ago. They screwed us up and we had to get another mover that screwed us with many damages and almost doubled the price. Very happy. Thank you to the team at Moving America USA
Review by Outtatoone Tienaho2 years ago
PLEASE BEWARE OF THIS COMPANY AS THEY ARE NOTHING BUT SCAMMERS!!!!
I received an email from them with a quote, and I noticed after some back and forth emailing that they had an anonymous hidden IP.
I eventually moved with them, but the "contract" I received from them was checked by my lawyer and surprisingly it is NOT legal nor binding (as they claim!) They will then give you a totally new contract when they take your items! The truck is a rental and isn't owned by them, and neither are the movers! One of the Hispanic guys told me they picked him up from a gas station. After more emails and countless phone calls (!!!!!!) to check on my items, I got an email from Alex and he told me I'd get my items after 21 days (I was told it'd be between 5-12 days!!!!!) After his email, I tracked the REAL IP. I checked the information and they're based in ISRAEL!!!!!!! The woman in charge ANNA MARIE JACOBS has a very thick Israeli accent and she claims she's from BELGIUM! Talk to her in any of the languages spoken there and you'll realize she's ISRAELI! PLEASE DON'T USE THEM IF U HAVE VALUE FOR UR MONEY!!!!!!!! I AM STILL WAITING FOR MY ITEMS!
Review by Alinasusral Derrow2 years ago
I used this moving company moving from Portland to San Francisco and I have never been more disappointed in any service. It was extremely inconvenient and the service was terrible and unorganized.
My things did not come back clean, my things were left half put together (they asked me to finish), I had to hire a handyman to come finish my furniture, and they charged me over 50% more than the original estimate.
While i was awaiting my items, they could not tell me where my furniture was-it could have been lost for all I know. They also did not deliver my furniture during the time they promised. I had to purchase an air mattress to sleep on because they did not stick to the promised agreement. There are several moving companies out there DO NOT USE THIS COMPANY!!!!
Review by SichoBob3 years ago
This guy never acknowledge any email I sent him after I paid the deposit. They lost 3 of my boxes broke my smart tv, crystal, all my dishes, china, bike, entertainment centers, lamps, picture frames, and the list keeps going on and on. And now all they want to pay me is $60. I would take me minimal $1200 to replace what they destroyed and loss plus the overcharges.
They give you a quote and once they come to pick up and then deliver your items they change prices. The guys they use don't even speak English and you are asked to pay cash and once you give them the cash they said you didn't give them what you already give them to scam you of more money.
Review by Ashliana Kotzampasis3 years ago
If you care about good customer service and a stress free move, do not use Moving America.
Moving America did deliver my belongings, but their company demonstrated pervasive incompetence and zero follow up to customer service issues.
First, their estimate process is clunky at best. I worked incredibly hard to get an accurate estimate, calling the company and emailing several times with questions about what I had packed. However, I was stunned when I was charged hundreds of dollars more when the driver picked up my stuff.
I called Moving America to resolve the issue, and encountered awful customer service. I talked with multiple representatives who said my issue was important to them and that they would call me back the next day. Two weeks went by, and I heard nothing from the company despite calling day after day. When j did get in touch with a rep, none of them were able to do anything to answer my questions oral address my concerns.
When I asked to speak with a supervisor, no one was available. Though being told I'd hear from a supervisor within a day or two, I have yet to receive any correspondence. I am now three weeks out from my move and have still have no resolution.
From top to bottom, Moving America has major issues with their business model and has demonstrated that there is absolutely no concern for serving customers well.
Moving America is rated 3.0 based on
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5250 Old Orchard Rd Suite 300