These guys are total cowboys: avoid, avoid, avoid.
We booked through them for a complicated move from London to Germany, involving 6 months of storage. They don't do the move themselves - they match up your requirements with the best offers from their moving 'partners'. So they are just an IT hub, which means customer service is key, but they are almost impossible to get on the phone.
Their 'partner' for our move was Day & Night logistics, who sent one young Polish guy who spoke little English and had no experience of moving furniture. He had no idea that we'd paid for the packing service, so had come with no packing materials. Furthermore, there was no way he could pack a two-bed flat by himself, so we had to spend a day working with him. We finished the job after midnight , and he took away just the boxes we had packed, not the furniture.
Next day (after frantic calls to Move24's UK callcentre, eventually answered), the same guy returned, having got as far as Belgium before he was instructed to turn around by his boss. This was meant to be our move-out date, but he arrived at 6pm, so we had to postpone for the following day. This time he had a colleague to help move the furniture, but they had no blankets or padding for any of our things, and more or less wedged them into the lorry regardless.
Attempts to get a reckoning from Move24 were slow and tortuous. In the end, they offered £100 compensation for the £250 packing service we hadn't received, and the collection one day late.
But the best was yet to come. When our things were taken out of storage and delivered to us in Germany, they were in an appalling state. Once again, no padding had been used for the transport, so there were great greasy black handprints on much of the upholstery, damage to most of the wooden furniture, including broken chair legs and great gouges elsewhere. Our pictures had been stored on the ground, in a wet environment, so they were all mouldy, and our clothes were all in a heap at the bottom of the hanging wardrobe boxes we'd bought. Everything was damp and mouldy and had to be cleaned.
The UK company was impossible to contact, replying to neither email or phone, and the German parent company failed to help us. Only by hassling the company's insurer in Germany did we manage to make progress, otherwise we would still be paying for the €1000s of damage from our own pockets.
Next time I will pay the extra to use a reputable, experienced company, rather than spinning the wheel with Move24 and hoping for the best.
Review by Luxgilly1 year ago
This is a disgrace. We used them but nothing went right. Poor movers didnt know what i ordered or what to do. Distance was off by 48 km and the movers wanted money off me since the order said 2 km. Make your life easier by using something like 2 men with a van.
Today i also got an email that my payment is stuck. I paid in full 7 months ago. Hacked or?
Review by Utsab1 year ago
Moved within Göteborg city. Simple and careful.
Review by Starbright1 year ago
Horrible experience overall.
When you called them for a quotation, they appeared to be all nice and responsive and speak English very well. They quoted 1500EUR and urged me to pay to secure a slot on Thursday. So I immediately made the payment (30%), then another payment (40%).
After the payments are made, everything changed. When I tried to call them, they never let me speak to a person (customer service client) - it's always an automatic machine that directs you somewhere else. The waiting is always around 15 - 20 minutes (I have called at least 10 times)
After the payment, they told me that they still can not confirm the exact time on Thursday. I said but that's 3 days to do we are talking about, and I need to arrange myself so I need the exact time now. They delayed and delayed. In the end, they called and said that the move will be on Friday! I was furious because I have an appointment to leave the apartment ('etat de lieux') on Thursday.
Another point to note is that they are extremely overpriced for their services. After being so disappointed with their services, I called 2 other companies who gave me a quotation below 1000EUR. I wanted to cancel Move24 but they said that I can't.
So now I am stuck. The move is not confirmed on Thursday, as they promised. I don't know when they come, and I can not cancel this horrible experience.
The people who work for this kind of company should feel really ashamed because they are lying to the ear of customers on a daily, regular basis.
Review by Mitsy1 year ago
They never showed up, despite the contract we made. Due to that we had extra costs and a lot of extra work. They don't answer my mail about my extra cost. If you need a lot of problems hire this company - otherwise don't.
Review by Pgs1 year ago
Please don't use this company!!! Moved on 28th January, promised 2 vans and 4 people with a packing service! Subcontractors turned up, only 1 van and 2 very rude Eastern European guys.Very abrupt.No packing service so had to manage by getting extra help! No dust sheets , dirty van ,muddy shoes. My goods were damaged , and after putting in my complaint in February, I am still waiting for compensation!
I was recently widowed, and had to move so was trusting this company to make the process stress free.
I had to spend the following day finding extra help and paying for a man with a van as my move wasn't completed
Review by Deniurg Abusaad1 year ago
I have moved several times, and can definitely say that Move24 has been the worst experience. Some of the very expensive furniture item did not arrive. The handler kept telling me that it is in his warehouse and that he will deliver is shortly. After repeated emails and calls, there was no response.
Move24 then promised to refund me the amount for my furniture. Despite the insurance, they have done nothing so far. This process started on 3rd July. Today is 10th October. No resolution.
Review by Bucica Torriset1 year ago
everything went smoothly
Review by Dalilo Zellweger1 year ago
Nice boys. Work fast. Nothing was broken. I do rekomend this company.
Review by Izzati1 year ago
Didn´t have to worry at all about my move, the moving company arrived on time (they were even 5 min early), they were fast and efficient and everything went smoothly. Had a few fragile items - nothing broke. Very happy customer!
Review by Andriani Lelin1 year ago
My son used this company, paid a deposit and day before move partner company phoned to say move could not take place as lorry had broken down. Move had to take place that day as apartment had to be vacated, flights had to be caught. Five phone calls, each involving a wait of at least 20 minutes were never answered, neither was an email. Yet more money was taken from the bank account, a matter that the bank is now pursuing.
This company doesn't know what customer service is and I would never recommend its services.
Review by Rhinoc2 years ago
We were happy with the 'talk' the pre-sales guys gave us, and indeed the original quote. HOWEVER, their estimated number of boxes guidance was appalling, and don't please assume they are 'normal' box sizes!! They are TINY! The 'team' turned up on the day, with a small Luton and a transit van, to move a 3 bed house, with garden furniture, attic stuff and a garage! It was a joke!
We had to end up hiring another van off our own back , which we were promised by the pre-sales team that we would be refunded for. Even filling our two large estate cars also, things were left outside, for US to collect at a later date ( stuff which was on the original inventory!)
We were since charged almost DOUBLE the original quote ( automatically taken from my account) and despite damages and certain listed items not being reassembled, despite being paid to be done, we were refused the refund on the extra van hire, and refused any money back in compensation for damages. Shouldn't be allowed to trade
Review by Shunling2 years ago
This was my first time using a moving service so I have no similar experience to compare with. But I must say that I was very happy with my move from Malmö to Lund. At first I was a bit sceptic to handling the entire move online and I found it strange that I was not in direct contact with the actual movers until three days before the move. I also think that Move24 can update their homepage and make it easier for their costumers fill out and change the “inventory list”. The calculations for volume and the price you pay are based on this, so it’s important to get this right. However, on the actual moving day everything went very smooth, the movers (Annelunds Flytt & Städ) were on time, they were very service minded and did a very good job and the payment had already been processed by the time I moved into my new place.
Review by Gulsan2 years ago
I gave the platform a try to give smaller moving companies a chance, but it has been the worst moving experience ever. Don't be fooled by the IT platform:
- Poor estimations
- Amateur handling
- No personal service where each time contact is made, the person needs to read through the whole case to understand any claim
- Untrustworthy delivery schedules (trucks delayed over 24h, poor communication and even part of the delivery happening a month later)
- Claims brushed off and ignored
Not to mention the poor, incompetent and rude client service.
Please read this and take a wiser decision. ALL my furniture is ruined and I have to go the lawyer route to try to claim some form of compensation.
Review by Booitz Paulsen2 years ago
Sends bills months after finished move (with fixed price) claiming invented extra costs. Nightmare that never ends. Do not use this company.
Review by Stephyg2 years ago
Don't book this company they are scammers
Last year December they were supposed to move us from the Netherlands to Belgium but they never showed up
After many phone calls they said that they would move us the next day but again they did not show up
I had to book another moving company to help us
Up till now Move 24 refuse to pay back my money
They are SCAMMERS
Review by Baseera2 years ago
The crew were friendly and worked hard and fast. They come a little early as planed, but it was OK. I couldn´t see any damages on the furnitures.
Review by Shubinder2 years ago
We only lost our deposit. We luckily found another company European Moving - europeanmoving.co.uk in Luxembourg, they were much more professional and much cheaper. It appears Move24 has gone bust!!!
Review by Ellens Miksys2 years ago
Terrible, they use 3Rd party companies with zero quality management and once you're in the middle of a move there is not much leverage you can use...came with 2 trucks and one driver each to move a 5bedroom house we carried more then they did... Never again
Review by Parmi2 years ago
Only the booking went really well, really friendly and helpful but as soon as they took the money, the emails started!
First, we had to change the date. Ok, I agreed to it.
Then they said they would come for the removals at 13:00!! We agreed at 9am. A whole day wasted when I had already postponed my plans to suit their busy schedule. I complained and it was pushed back to 9am.
Then I get another email... they will come anytime between 9am and 11am!!
What am I supposed to do for 2hrs?
How many more emails and changes will there be till moving day?
Totally unacceptable. Thieving, liars and I now have no idea what time they will come round, if at all, but they were quick at taking my money though.
Do not trust this company. They will rob you and mess you about.
Review by Nikusha2 years ago
Avoid them at all cost. They are the worse of the worse.After a disastrous delivering service with the company that they hired after three months they sent an e-mail with an invoice telling me that I owned them more money due to volume. We agreed for one price, I paid and respect all my responsibilities and it took them 2 months to deliver all the goods and still 2 boxes never arrived. They hold my goods for 2 weeks till delivery and after 3 months they just woke up and told me that I own them money. Avoid them if you don't want to have troubles that will mess all your life up. As I said the worse of the worse.
Review by Banditas2 years ago
With this review I wish to share my very negative experiences with move 24.
I requested several offers for my move from France to Spain and move 24 (UK) provided, by far, the most competitive one. The pre-moving logistics were easy and friendly. The pick-up date/time was kept - everything went smoothly until that point.
As I did not have a flat in Spain at the time, I made use of the contractual storage-option. Once I found a flat I informed move 24 immediately of the address, asking my goods to be delivered. I had checked with them beforehand how long it would take to fix a date and they said I should give them 7 days. (Btw, I work in an international environment where a lot of people have moved across Europe and they confirmed that 7 days to deliver is the normal average.)
In the end it took them 7 weeks to deliver, plus 1 day delay compared to the fixed date (the 13th was confirmed by email, I took a day off work and waited for them to show up, but nothing... After calling them they said the goods would come on the 14th. Hence, I had to take another day off, but at least I received my things).
What made the whole process unbearable was the way they did not communicate: almost never any answer to emails, no answering the phone or calling back although promised. I had to stay in an apartment which was empty and the delay generated serious extra-costs for me.
I am afraid that this company has no idea what it means if people are moving and entrust them with their "life". And without any actual information I was never sure that my goods were okay.
Move 24 did not provide any explanation for the delay (as if 7 weeks are 'normal') nor any offer for any compensation. At no time was there an intention to assure me that they care or are willing to provide the service they had been paid for (of course the full amount had been debited from my credit card before the service was complete).
The service of the UK branch was unreliable to the point that I no longer contacted them, but only the contacted the German part. They were also the ones who "finalised" the removal.
On a side note, a colleague of mine also chose move 24 and while it had been clearly indicated in the contract that there were goods to be moved (boxes), the sub-contracted company was not aware of that - according to their knowledge they only had to pick up a Vespa and hence did not send any people. Apparently the driver was nice enough to help my colleague carrying and loading the goods. My colleague will also not recommend the company or use it again.
My recommendation for anyone having to move, chose a different company, pay the extra money. Looking back, I think it would have saved me a lot of nerves, time and money if I had contracted an actual moving company.
P.S. after seeing all the reviews, I am actually worried that they will ask me to pay something additional...
Review by Jamesdon2 years ago
We have done 11 international moves in the past 20 years. But this one was a unique experience. We would have a been better off if if we just hired a man with a van and spared ourselves all the trouble. We booked a move including the transport of a scooter, professional packing of artworks and fragile crockery. We also agreed a specific date of delivery. What we got is 2 men with a van covered just with sheeting, no platform to lift the scooter, no packing material and no knowledge how to pack. The delivery date also was changed. After hours of phone-calls we had to find out where they could buy some packaging material and wait 2 hours for them to get it. In the end we packed everything ourselves. We will be asking for refund. We would highly recommend to stay clear of this company.
Review by Marmade2 years ago
Easy to deal with. Quick and smooth move. Friendly staff.