Do not buy this product, my phone dropped out my pocket onto a vinyl floor and smashed my whole back screen and this was with the fusion!! After service was shocking and nothing is guaranteed, if you scratch or get bubbles on the screen you need to pay for a replacement protector and now I have smashed the back I need a phone replacement and they do not guarantee anything and have no interest in my broken phone.
Review by Kittyredshoes2 weeks ago
I paid for the cover on my phone at the Birmingham stall. By the time i had got to New Street station the cover had started to peel off. I walked back to the stall and waited another hour while they put another cover on. To be safe i left it in the envelope for several hours, when i took it out it had stated peeling off again. I called the stall in Birmingham and was advised to take it back. I work away from home and explained i would be away for a month and was told thats ok bring it back then, which i did. A few days after having it re covered it started peeling off the fromt and back again so i went on the website and filled in the form and emailed moutfitters. I was informed that as i had gone direct to the stall there was no evidence of the previous issues, i was given a reference number and an appointment to get the phone covered again. I travelled by train back to Birmingham and had the phone covered yet again. I explained the situation to the staff member who remembered me from my previous visits, i asked whether he could email moutfitters to confirm that this had happened a few times before but he stated that he was not allowed to do that. A few days later the cover on the front and back started peeling again. I emailed moutfitters and was told AGAIN Clear-Coat is a Custom-made item therefor in the event of us receiving a written complaint regarding an issue with one of our products the first approach to take is to replace/repair the mentioned item with the fault. We do so by providing a email confirmation for a free warranty replacement with its unique Reference Code, this Reference Code allows us to track the outcome of the repair. They had no evidence of any of my previous visits. I have not recieved any reply from any of my other emails where i have requested a refund as the product clearly does not work on my phone. I will continue emailing as i will not just let this go.
Review by Ebonny3 weeks ago
I had my Samsung S9 covered in Inverness Scotland at a cost of £45. After 3 weeks the sides peeled away, took it to the Trafford centre in Manchester and paid another £12 to have it redone, a week later had to take it back to get redone under the 14 day warranty. This time it lasted 4 weeks and the sides peeled away and a week later the front started peeling and now expected to pay another £12 to get it redone!! That would take it to £69!! I am going back to a normal cover and screen guard !! Total waste of money!!
Review by Graesen1 month ago
I have I phone x which I wrapped with clear coat from mobile outfitters at centaurs mall islamabad with life time warranty in 2018but they vanished and the cover got pale and peeled off from corners in six months i happened to go to Uk where in Birmingham I got replacement without any hesitation they were very much customer friendly But now again the transparent colour has become yellow Now i went to Giga Mall Islamabad mobile outfitters This time the fraudulent mentality of Pakistani come in action he told me that why I replaced it from Birmingham the don’t cover UK secondly the guy sitting there told me that is different mobile outfitters we are not clear coat company these are two different but when I searched on net its the same which he lied I simply ask the question from the original company why you give the Franchise to Fraud people to hurt the reputation of company I desperately came back Please take the serious action on this review to protect the reputation of your company in Pakistan specially Giga Mall Islamabad Rawalpindi
Review by Sabretooth1 month ago
I live in Bangladesh. i have used their Clear coat screen protection. after reading so many worst review. now i am confused to use it further, cause i was thinking to use fusion screen protection for my Note 9. still now bangladesh Outfitters doesnt have this fusion screen. good for me.
Review by MichaelHawkes1 month ago
The plastic at the back of my mobile has peeled away after 2 months. And it says lifetime guarantee. very poor service, and the Watford side has closed down. Such a waste of £50, a rip-off...avoid them even for free..
Review by Cahtyrn1 month ago
Do not buy this product, my phone dropped out my pocket onto a vinyl floor and smashed my whole back screen and this was with the fusion!! After service was shocking and nothing is guaranteed, if you scratch or get bubbles on the screen you need to pay for a replacement protector and now I have smashed the back I need a phone replacement and they do not guarantee anything and have no interest in my broken phone. Worst £130 I have ever spent.
Review by Snorton2 months ago
Review by Ryanfifagamer Ayama2 months ago
Do not buy this product, my phone dropped out my pocket onto a vinyl floor and smashed my whole back screen and this was with the fusion!! After service was shocking and nothing is guaranteed, if you scratch or get bubbles on the screen you need to pay for a replacement protector and now I have smashed the back I need a phone replacement so they do not guarantee anything.
Review by Lubert2 months ago
I had to pay 50$ for my first cover and it became so dirty, so I changed it after 3 months paying an additional 10$ and my phone got broken. I reached out to their customer service, no one replied to my email and they are not answering the phone. very bad service and not recommended product.
Review by Rawborn2 months ago
This is the worst service you might get for your phone. I have a Huawei 2019, I usually buy screen protector and normal cover for around 10 usd and change it once yearly. They convinced me to take the 360 wrapping and that it protects my phone. That was in March 2019, since then I changed the wrapping 2 times. The wrapping costed me around 50 usd in Lebanon. Every time you change it you pay 5 usd on every side. What is unacceptable is that my phone fell from my hand, Which used to happen with normal covers where the screen protector usually gets broken, and guess what? My screen is damaged, means the 360 wrapping is not efficient at all. I do not recommend it. I called the customer service, he said he cannot do anything. Who will to change my screen? Who will refund me the 5p usd I payed for their bad service? He advised me to send an email, I did, but no one answered me back. So I decided to review them. Worst ever
Review by Nitina2 months ago
I'm already buying on my 4th phone. Everythink is great
Review by Jefahfah3 months ago
Personally i think mobile outfitters is rubbish. Just installed in less than 12 hours ago. Was reading reviews like this to decide to get. A huge mistake. When i got home from outstation (which is where i bought the moutffiters clear coat as my area has none of the kiosk), i found the front screen to be a little too greasy. Took my slightly damp towel to rub the screen. Little did i know it ended up ripping a side of the front protector off... it was just a little but a huge amount of lint and dust was stuck inside already and was impossible to remove so i had to remove the entire screen protector. Also, the side portions keep coming out at the edges even with efforts to try not to scrape the sides by accident. Be warned, even a little exposure to your waterproof phone (mine is iphone xs max) will cause the edges to come totally loose as the clear coat is wet applied! All in all if you want to use your phone naked, i’d recommend to just go naked without any of these so called clear protection that doesn’t protect much and makes using your phone so much more tiring. The clear coat won’t prevent any cracks etc anyway. And for the case of an iphone xs or xs max, the camera bump is still exposed so your phone will still be scratched other than on the bottom rear panel of the glass when resting on a table. I specially wrote this because i was so disappointed for trusting some reviews on it. Really the worst waste of my 70 singapore dollars ever. P.s. I heard the warranty is rubbish too.. unless you are lucky and have a friendly kiosk around. Most around my areas are infamous for not warranting the products for any reason possible (such as saying the texture doesn’t feel like what they applied so warranty not valid even with original receipt and the old clear coat). SAVE YOUR MONEY AND BUY SOMETHING ELSE. Or regret spending it before a day has even passed and start ranting like me on reddit to spread the news on this rip off product.
Review by CWallace3 months ago
Way overrated! The 1st 5 mths were great but then again my phone hasn't endured any major fall. Then I passed to arrange the contouring, that was very bad as it keeps on being detached, they advised to redo it all with 10$ extra (before took 60$), I did. After barely 2 or maxxx 3 weeks the front cover curled on one side, so had to change again for 5$... after 2 other weeks the back started curling, the contour all detached....the mobile looks disgusting!! I pass to ask them to arrange it for free as they promised if it doesn't work...the guy said he will but I should call the manager myself & ask 4 this service as he himself is not allowed to!!! Ridiculous reply & very bad customer service as it is not my or any client job to call any manager & convince him to do his job!!!!! This is an internal issue & once the service & mistake are so obviously bad as the employee admitted seing the phone, the correction should be immediate & much expected NOT a favor of the manager!!!!
Review by Voongy3 months ago
I do like mobile outfitters for the idea I took my phone to one of the mobile outfitters in Uk Sheffield and I was happy with result but after few months the front screen protector removed completely and I throw it away I went to them to get replaced they refused because they ask me to bring the old one I told them no one told me to keep it I emailed the customer support no one even bother to get back to me
Review by MrMulvaney3 months ago
Screen protector come out and if you don't return to them the same day it starts to peel apparently the warranty is void. Wanted $40 to replace.
Review by Saiful3 months ago
Around a month ago my girlfriend and I put matte covers from your branch in Virgin ABC Achrafieh in Lebanon. Yazan (the salesman) explained to us about the brand, its benefits and all the good stuff about the brand. Also he told us that the protection is 100% and made it sure that no scratches and it'll only peel by man-made force. We decided to go ahead and put them. However, after 2 weeks, on a Saturday, my phone fell from about 50cms on its screen. Both the screen and the cover didn't crack and the phone's screen stopped working. Then after 3 days, her phone fell from the same distance on it's front side, and both the screen and the cover suffered from severe crack, damaging the screen. Moreover later on the protection started to peel on the sides by itself. Super disappointed from this deceiving experience especially since that guy made sure that it's a strong cover and crack proof and sold us the brand. We changed a phone and going to change a screen because of the marketing campaign that you're doing. Your covers don't offer any extra protection than the covers we buy from any local store or even aliexpress. Even their covers do better protection than this. The above was sent to the local franchise owner, yet we faced a horrible and the worst customer service! How do you make it the customer's fault when the sales assured it's a 100% protection? How is it our fault when you say only human force will make it peel while it peels on its own. What a shame! Thanks for the wasted money on the covers and on the phones. More importantly thank you for the lovely experience!
Review by Boogiechick3 months ago
Chile Hello, My boyfriend installed this on his huawei P30. They told us to leave the phone in a paper bag for 1 hour in order to protect the recently installed protector from the fibers from his pocket, bad, etc, and he did it. We arrived home, after an hour and a half and the phone was "crazy", the screen didn't work properly, we touched it and it didn't respond, or it was like he was touching another parts of the screen. We rebooted the phone and nothing happened, still didn't work. We contacted the instagram page (the only contact in our country www.instagram.com/mobileoutfitterscl) and the only response was to take the phone back to the stand, to CHANGE the protection. We have no other way to get in touch with the company, and really, don't know what to do. My boyfriend can't use his phone, he's stuck with a really expensive brick practically, and the only response is to change the coat, but, for what? to protect a useless phone now? I have videos showing how the screen is malfunctioning, and another video comparing to mine, to have a reference (which i dont think is necessary) We are hoping that the phone is malfunctioning because of the coat, and it will be fixed when he takes it off in the mall (because of the warranty) and hoping to get a refound (its not a cheap service), and its not a phone failure due to the process of installing the coat, which, i would like to know how the company could take responsibility for.
Review by Jusn3 months ago
We see this new product here in Kiev. Like very much. Professional Installation. Friendly Service.
Review by Diggory4 months ago
A rubbish product with rude staff, never back again, a lots of money for poor quality, please please ignore outfitters, they broke my son brand new iPhone by over heat , they put phone in paper bag and said don’t touch it for at least 10 minutes, after an hour when my wife check it she saw screen broken , staff said we can’t do anything just send email to customer service, I did but they just like their staff ,,,,😡😡😡😡 , don't trust them . Most of the five stars reviews not real . Scam
Review by Shilton4 months ago
Do not buy. Concept is super interesting but unfortunately the quality is very bad. It doesnt last at all and warranty is a big lie as they make you pay 10 usd to fix a poor quality cover each time
Review by Durk Hillin4 months ago
In Bangladesh I am the first customer in Shimanto shombhar shopping complex. In my note 9 I used clear coat and fusion bumper but in my front part there was a bubble with sand so that they also changed it on next day. I got good service I Bangladesh.I am using fusion on my I phone also.Thanx mobile outfitters
Review by Tanaliah Alchaboun4 months ago
Very poor quality material, they don’t take responsibility for their warranty.
Review by Brucky Prisskov4 months ago
Mobile Outfitters Egypt اسوء حاجه ممكن تعملها في موبايلك سعر مبالغ فيه و لا يوجد مصداقية في التعامل و منتج بعيد تماما عن الجودة تدفع ٧٠٠ جنيه عشان يغلفوا الموبايل و ليك ضمان مدى الحياة و بعد التغليف بشهرين يتقشر بالمنظر ده و لما رحتلهم عشان ليا ضمان قالو آه بس لازم دفع ١٢٠ جنيه بجد منصحش بيه حد لانك كده بترمى فلوسك في الأرض
Review by Maninderpreet4 months ago
So far so good, had my XR done last week in Milton Keynes, said any problems make sure you put the screen if peeled off in the paper thingy they give you and will replace it FOC, very friendly paid £45
Mobile Outfitters is rated 4.0 based on
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Our reviews are aggregated from multiple sources to give you the best overview about moutfitters.com.
Mobile Outfitters, an Inc. 5000 company, is a manufacturer, innovator and consumer brand of mobile accessories based in Philadelphia, PA, USA. Our products can be found through an international network of 125+ mall kiosks, distributors, repair shops, resellers, and moutfitters.com. Our flagship product, Clear-Coat, is an ultra-clear protective film that wraps around the entire device without adding the bulk, featuring military grade scratch protection and self-healing technology, all backed by a lifetime guarantee and made in the USA.