Motoroads Reviews

Car was not at Sofia airport. We waited 45 minutes and 5 phone calls before we finally connected. Then,we were told that our car was being cleaned at a nearby petro station and he would transport us there. It was a very chaotic way to get a car in a foreign country and foreign language! After waiting at the petrol station, they did not have a credit card machine to process final payment (which office staff said we could use).
Garmin GPS is ten-year-old technology which is very difficult to use.

All was super. Fast communication, nice car. No extra charges. I'll return, thanks!

Rented a motorbike for a week in Greece. Everything run smoothless. Bike was as expected and communication was great.

Good service as always, Car there on time and all clean and tidy, Return on Rep there on time all good, Will use again, five years we have used Motoroads and the same service every year great.

I have booked a car for the third time in Motorads. Great service! Next year I will order again.

Excellent – no reservations, I would recommend this company to anyone.

Have been using Motoroads since 2006 on a regular basis. Just got back from a cross border trip from Bulgaria to Greece and back. As always the pick up and drop off from Sofia airport was smooth, the car was waiting for us and all the cross border documentation had been sorted. Really happy with the service

I traveled from USA to Sofia Bulgaria. A representative was waiting at the airport to greet me even as I landed early. Car was excellent. Service was excellent. I had the car about 8 days and had an early flight home. I decided to use the hotel shuttle to get to the airport and Moto Roads came to the hotel to get the car. Very helpful. A great company to deal with and I will always choose Moto Roads first.

We've used Motoroads a number of times and our experience has been very mixed.

The staff we have dealt with have always been very pleasant - when they actually turn up as they promise to (see below).

We used them a number of years ago for our first ever visit to Bulgaria and the car we received was exactly what was ordered, and it was delivered to our hotel in Sofia exactly on time.

Since then, we have had some questionable experiences.

We once ordered a Mercedes C-class and got a Hyundai 4x4 which was in less than perfect working order (heating only on one side, cooling only on the other side; sidelights not working; squealing noise from the automatic transmission under acceleration). Motoroads' excuse was that the Mercedes was "crashed" and anyway the Hyundai was at least 2 classes above. This, needless to say, was not our feeling regarding "class."

One 4x4 we ordered for the winter season was supplied by a representative from another company altogether, and the windscreen rattled horribly at any speed over about 50KMh.

On another occasion, despite their promise, no Motoroads representative turned up at the airport to meet us; we had to call them to find out what was going on. We were told to use the airport desk of another company (Moto-Pfohe); there was no one at the desk so we had to call them as well and wait another 15 minutes for someone to appear. Also, despite Motoroads' clear instructions that the balance of the rental has to be paid IN CASH at pickup time, Moto-Pfohe were extremely reluctant to allow us to pay that way, despite the fact that we'd prepared a substantial amount of cash for exactly that purpose.

The last time, we ordered a 2016 Volkswagen Golf 1.6 TSi. Their representative was there at the airport waiting for us (always a relief!) but what we actually got was a Kia Rio of uncertain engine size. Now I know that car hire companies never guarantee that they will supply the model ordered, only something "similar," but this was just taking the mick. (A bit like the Hyundai instead of Mercedes which I mentioned above). The car was fairly new (20-something thousand Km on it) but the rear-seat space and interior fit were not in the same class as a VW Golf. The Kia seemed to be a fairly basic model.

Motoroads' prices usually seem to be below average, but I think that's often reflected in the below-average experience. I repeat, the staff are always very polite and helpful but the overall experience isn't always up to scratch. For that reason, I always question myself whether it's worth the (not very large) monetary saving. Compare this with the big-name company we've used a couple of times in Bulgaria, where both times we got exactly what we ordered and no hassles.

Great company and the people are super friendly and knowledgeable. They answer your questions and can deliver and pick up your car to your place of residence. I have been using them for 2 years now and will continue to use them in the future. This company makes everything hassle free!

perfect communication. low prices .

The second time in a row we rent a car in Motoroads and are very happy.
In the next year we plan to lease the car again.

Excellent service on our holiday in Greece , real good bikes for cycling daily 👍👍👍

Three weeks in August 2018, two cars from Motoroads, almost 3000 km on Bulgarian roads!! and any problems. The same experience as in the previous years. I would highly recommend the car rental from Motoroads in Bulgaria.

10 Days through Spanish and French Pyrenees. Bikes booked through Motoroads and whole experience was incredible. Easy and well priced, will use again

The taxi showed up a little bit before it was expected. Had a nice trip between Constanta and Varna. Can recommend it to others!

We had a stellar experience renting cars from Motoroads on two separate occasions. Their cars were in good shape and quite new. They handled all the paperwork needed to travel to Macedonia on one of the rentals. And they are very flexible about pickup and drop-off locations so we could start our rental at the airport or central bus terminal and finish at either. The customer support is quick and thorough as well; if something is amiss, they will fix it. They may not be the least expensive option around, but they offer good cars at a good price, with lots of extras to make your experience a smooth one. We believe in using local companies for renting cars, and Motoroads justifies our practice.

Professional service . Friendly staff. Knowledgeable staff. Emails responded to immediately. Pick up and drop off at my hotel was perfect. Highly recommend them.

Last September I rent for a second time car from Motoroads, and once again I was very satisfied from the overall service. Professional attitude, quick car delivery at the arrival and no delays at the return; clean, full tank, brand new car as I have ordered. The guy called Kiril at the pick up had very friendly behavior and instructed me for some new features of the car that I was not aware. Professionals at every aspect! I would recommend them to anyone visiting Bulgaria.

Excellent service and best price this is our 4th time booking Motoroads for our transfers.

Used them twice now, once in 2017 and once in 2018 for a ski trip to Bansko, Even in bad weather (heavy snow) they were there on time, waited without problem for our delayed flight and pick us up on time every time. Great company and they are the cheapest available too.

We visited Bulgaria in August 2017. We rented a brand new Renault Clio. The car and service was brilliant. It was delivered to our hotel as requested at 1600hrs on our day of arrival. It was collected a week later at the agreed time. The car was pristine, it also had the advantage of not being covered in stickers, identifying it as a hire car.
The hire rate was great, with no hidden extras, the pricing structure was clear on the website.

I have used motorcades for several years now and will continue to do so after this trip. Their rep is always on time to meet me with the car and normally I am early to return the car when I fly home and a quick phone call always gets someone to meet me earlier than planned to take the car off of me.

Bulgaria,very poor company, used them as their website had great reviews, it now looks like they are very selective , as they post no bad ones,,,,i made a big mistake,
the car wasn't the one advertised, the guy that delivered it was more interested in looking at certain parts of me than the car, it was advertised at one price, but during conversion I ended up paying 35 euro,s more, this seems to be a new scam in Bulgaria, wrong conversion rates,you don't realise till the bank statement comes..
they wanted extra to deliver at out of hour , but did not tell me of this until I collected the car, the car was not clean and smelled, and had to have a pucture fixed 2 hours into my journey, the man who fixed it said the metal causing this had been in a very long time , so I presume the car was not checked very well?he also had to top it up with oil!!upon complaining, I got no where, rude man on the phone, basically saying bring the car back if I wanted ,but no refund, no replacement car, ,,, they didn't even turn up to collect, I ended up leaving keys in glovebox and getting my flight, ... bad company...

Avoid them (and probably any company related to same people) as a plaque! They claim on car rent page and while on booking form (and on FAQ as well ) that cancellation is FREE. Please have your attention here - the online book form + FAQ claims multiple times that cancellation is free if done 24 hrs before pick up date ! So I had to cancel 17 days before the car pick up date - but no refund to the credit card from them.
In their Terms And Conditions the claim or rather suggestion is that you can get refund - minus administration or bank fee. The excuse of not refunding anything to your credit card is that a customer can use that amount in next booking with them (of course - if that customer is not in sound state of mind - after reading the blatant lies on 'free' cancellation claims and likes to be robbed )