Motorama browns plains was very disappointing I took my car there in march and I had been going there since I bought the car the last service they had my car the whole day and Didn't touch it till 2pm and returned it to me at 5 pm and charged me $409 for labour its absolutely disgusting who gets paid $400 for 3 hours work telling me my car isn't under warranty when its only 2 years old and scratching paint off my car down to the metal the size of a 50c piece they are over price and terrible service recently I have now after Atleast 5 services moved to another company I have to say the customer value they garuntee is certainly not there
Review by Mucker Rolliston5 months ago
The Mitsubishi salesman there was the rudest I have ever seen, seemed completely uninterested in anything I had to say, and frankly appeared happy I left him alone.
I would definitely not recommend this place. Go up the hill, they are much nicer there.
Review by KrisyR6 months ago
Only dealer we will go through to purchase or service our car. Traded a Pajero in a SV6 commodore. Trade a was fair and service from Julian was superb. No pressure from Julian. Very friendly without being over the top. Having dealt with other dealers talk about a breath of fresh air!!! When we picked up the Commodore he spent a long time with us going through the navigation system etc. Service from Julian cannot be faulted. We will be buying a car for our daughter shortly and will go to Julian first. Because of Julian we will only have vehicles serviced at Motorama.
Review by Mixwell7 months ago
12 months ago I posted a great review on how professional the Ford Sales team are at Motorama Moorooka. Following on from purchasing the vehicle I have had three dealings with Service Department. Each one unpleasant with two requiring me to write to service manager to get Motorama to just service the vehicle. Have attempted to have a warranty issue addressed and Motorama's reply was to wait for an error code. Went to Southside Ford service and had the problem immediately rectified and replaced. Poor customer service with arrogant approach to customers. Happy to drive past Motorama to have Southside look after vehicle now. Such a pity Sales team put in all the customer focus to have service destroy the relationship.
Review by Morty7 months ago
My husband booked his car in for a service (person named Corey took the booking via phone). My husband took a day off work (loss of income) for this, and arrived prior to 07:00 and signed the car in. On arriving to collect his car - #1 - they "could not find it". #2 - they "denied" it was ever booked in for a service. #3 - car found at rear of car park by apprentice. Get your act together Motorama Springwood - this was an UNACCEPTABLE experience for a valued customer - would we seriously drop the car into the service department and leave it for the day to sit in the car park??? Wasted day!!!!
Review by Iovefestivals8 months ago
What a shame ! It took almost 2 months for my car to get warranty fixed regarding airbag issue. I thank God nothing happened to my family during this period. My wife visited Motorama Browns Plains after realizing airbag warning light on 14/12/2018. Service Part Staff(my wife could not remember his name) said they will order parts and will let my wife know when parts arrive....My wife used to call to Motorama Browns Plains if the parts arrived as my wife had not got any call from Motorama Browns Plains for a long time. One staff answered 'parts not arrived yet and they will let my wife know that when part arrive'.....but no call at all for a long time again. And then my wife and my wife's company friend call to Motorama Browns Plains to check what was going on. But the same answer again....again......and then Oneday one staff answered no parts ordered at all for my car....they will order parts after one related staff coming back to work from Holiday....... -..-
Finally I got d-day they booked my car....but cancelled soon as no the parts arrived (but I could understand this one). And then they booked my car again, that is today 08/02/2019. Before going to Motorama Browns Plains, I asked how long it will take......answered...1 Hour..... I said I can wait.......But I had to hear from Motorama Browns Plains that "2 staffs away so it will take more time. So I/Motorama staff will drop you to your place and pick you up after fixing..." I asked how long it will take...? The staff answered 1 to 5 (hours)....f*uck say..(I had an appointment in the afternoon...but I cancelled during waiting)...Another thing is 'my car was out of warranty on Motorama Browns Plains Paper. But I sent my evidence my car was on warranty, that was a photo Motorama Sales Consultant, my wife and myself were taken with the car on the day I took over the car with details of photo such as date, time...etc of the taken photo. I am not happy at all with all happening about my car as I felt my wife and I were treated badly. How can I recommend Motorama to my suns, friends, relatives.......
Review by Ormeone Rybova8 months ago
Well I cannot believe that Motorama Springwood F)&ked our daughter over.
She brought a brand new car today and she has a number issue so I confirmed with finance that it would be 5 years and gues what they stitched her him and made it 7yrs
So her $25k loan will cost her $43k what a joke complaints will be going forward
Review by Shamrez11 months ago
My 2012 SS-V utility was recently serviced and faults repaired by the mechanics at Motorama Holden Springwood.
The car was repaired within the allotted time frame.
Janet Ellis, (assistant service manager), kept me in touch regarding the details of the repair and pickup time.
Overall excellent service. Thank-you Motorama Springwood.
Review by PepperHigg1 year ago
Bought a car in september and it turned out that there are couple of oil leaks from over a year ago. They don’t care about and don’t help you with this in any way. Absolutely not recommended!!!
Review by Aprisa Sieghold1 year ago
Phil and Lisa were very helpful. They helped make Mikayla’s dream come true. It was so easy to purchase the car. No problems. Team very efficient.
will certainly buy from there again 😁
Review by Panajotis1 year ago
A pleasant experience and we are very pleased with our car. Josh was very helpful and treated us with courtesy throughout the buying and aftersales process. We would definitely use Motorama again.
Review by Deelan1 year ago
It was a great experience to be served as a customer. Friendly and very honest to help.
Review by Khalim Slenfuktas1 year ago
Fair, honest and easy to work with. Although communication from behind the scenes could be better.
Review by Elmobexhill1 year ago
Very helpful and courteous staff, Nicki was able to move quickly, to secure a new vehicle in the peak of their busy season. We are very happy with both the vehicle and the purchasing experience.
Review by Sarepta Focke1 year ago
Kevin made the whole sale process quick and simple. He clearly and honestly explained every step along the way.
I was very happy with the final price and quality of the vehicle.
I have no hesitation in highly recommending Motorama to anyone wishing to purchase a vehicle.
Review by Tywon1 year ago
They were really helpful in anything I needed. They definitely have great customer service and I love my new car .
Review by Renette Clatterbuck1 year ago
No pressure salesmen. Informative and helpful. Process was easy. Recommend Mick Rooney who was my salesmen.
Review by Eilizabeth Jabi1 year ago
Excellent customer service, car was delivered to my door over 100k from the dealership and I love my new car. Craig (salesman) took the time to show me the features of the vehicle and when I discovered one of the keys was damaged, organised replacements.
Highly recommend to anyone looking for a new car.
Review by Wakely1 year ago
Jordan, Kayla & Chris were fantastic to deal with during the purchase of my new Rio. Jordan was down to earth, upfront & gave me a great deal on my trade & purchase price. Kayla was a pleasure during handover, she was extremely helpful & knowledgeable. Chris was fantastic throughout my finance application & made the process simple & pain free. I love my new car & would highly recommend Motorama Kia!!
Review by Zodek Lalley1 year ago
Great customer services !! My sales(Andrew ) even called me on his day off to organise pick up for my new car !
Review by Sylivia1 year ago
I had a great experience with the lovely ladies at Motorama. It was great dealing with women that were friendly and not your typical pushy sales people. It was easy and everything was perfect.
Review by Jahna1 year ago
Hayden was happy to assist us with everything we wanted and needed. He helped us find the perfect car, which is we new was hard to find. The feedback he gave us was honest and succinct. Everything that he said was to be done, was done. He was always and pleasant and genuine to deal with. I would be happy to deal with not just Motorama again, but I would insist on dealing only with Hayden. Genuine and real people are hard to find nowadays.
Review by Shivaan Krzyzelewski1 year ago
Good services from staffs and good cars!!
Review by ZoeC1 year ago
The salesperson was very attentive, listened to my needs of what I wanted from my new vehicle.