I ordered and paid for delivery on Black Friday 2019. It was supposed to arrive early December. After chasing numerous times I was told it was on its way and to wait until I received the tracking number from Royal Mail. As it was a Christmas present I chased again. I'm now being told they are waiting to here from the transportation company. In the meantime, I've asked for a refund which still hasn't been given to me and I still havent received my order or an explanation to what has happened and its the 11th January. Not happy at all especially as my husband didn't recieve one of his Christmas presents.
Review by SteLab1 month ago
Cheap, but you will get NOTHING if you have any problems. Customer service does not exist. Wait for hours for a "chat" and nothing ever happens, emails go answered. Spanish Law and Jurisdiction on their contracts so you are totally high and dry. AVOID AT ALL COSTS!!!
Review by Alliesce1 month ago
Good price and excellent service. Quick delivery, product as discribed
Review by Dance1 month ago
Tradeinn fails to send the parcel. It's not even gone out from origin country. They don't want to make a refund until the parcel gets back to them. It passes more than a month since I did the order.
their response is even more surprise!!
this is a screenshot from the support
Review by Zassimo2 months ago
I ordered a jacket on 7 November. Expected delivery date was 14 or 15 November. On 18th November the expected delivery date disappeared from the site. After contacting Motardinn I was told they did not even have the item in stock, and that the order had been cancelled on November 19th.
I seny my bank data for the refund on November the 22nd, but have not received the money as of today.
Incidentally, I was able to buy the same item for 15% elsewhere, and it has long since been delivered to my house with no issues.
Perhaps I have been unlucky, but I do not recommend this store.
Review by Roshond2 months ago
I returned a helmet back to them. The tracking showed that it had reached the country of destination a month ago. But I'm yet to get the refund. Like wt f man.
Order number is 14821381. Pls do something about it.
Review by Teara2 months ago
Is there any custom duty to pay at The delivery at india
Review by Nykesha2 months ago
I brought a Shad Honda NC750X seat from Motard inn, the price was unbelievable and the delivery was fantastic.
All in all with the black Friday discount I saved around £50 by buying from Motardi Inn, so check them out if you are ever buying bits for your bike!
Thanks Motard Inn
Review by Openoox Roselman3 months ago
There was a lot of negative reviews for this company but I had no issues exept delivery time which was only a couple of days late I put it down to festive season jacket as described and packed well
Review by Layeakh3 months ago
Ordered a helmet on 11-27-19. Order was confirmed on 12-5-19. Received notice that item was shipped to destination country on 12-10-19. No updates since. There is no legitimate way to contact this company. Tried 8 times, yes 8 times, to contact MotardInn on their chat contact feature only to be cut off with a notation “chat is off line” after waiting 30 minutes to an hour each time. Terrible customer service. Don’t purchase items from this company. Fully appears to be a scam website. I will dispute this purchase through PayPal.
Review by Skva3 months ago
Order placed on November 10th and arrived today, December 11th. The order was correct and the price was really competitive but is very slow. I will buy from them next time but I will be prepared to wait a long time for the order to arrive. They should improve the stock/delivery forecast. As always the satisfaction is a ratio between expectations and reality, and if you are expecting something with good quality, good price and fast, and after all fails the delivery time, people will not be happy.
Review by Delveriel3 months ago
Motardinn supplied me with a Schuberth SC10U helmet communication headset and then the remote control for it. In both purchases Motardinn supplied the items within the specified time and they arrived well packed and in perfect condition. I will happily use Motardinn in the future.
Review by Malah3 months ago
Really good service and speedy delivery. Just a tiny gripe, I orders a 1.5ins square battery - it could have been posted through the letterbox but it came in a box so big I had to go and collect it. Should look at this Motardinn or it won’t be 5 stars next time
Review by SockGirl3 months ago
I must admit I was a bit concerned when reading some of the comments however, I must say that delivery was really fast as estimated, I have received notifications along the way and I am very happy with my purchase (great value for money)!
Review by Edhie3 months ago
Review by Mrs Hutchinson4 months ago
No delivered after 11 days after the planned day. I am still waiting… Client service horrible, no answer.
Update: 25 days...and your only answer up to now is that I have to wait 2 week more becsuse it is your procedure even if the transport company told us they lost it. No comment...
Review by Seguier4 months ago
I order dainese jacket. There delivery time is a lie. Change shipping schedule many times. Two weeks have already passed.
Review by Galoppin Pattnaik5 months ago
I ordered motorcycle gloves from them; I picked a specific design based on the photos they showed. The design of the gloves was different... When I asked to replace them, I was told to return at my expanse, though their return policy says that if the item does not match, they will take the responsibility >:(
I would not advise you to work with this shop!
Review by RickN5 months ago
Motardinn is an excellent store, that offers a great variety of products from several different brands at a range of price points. The store is competitive in the online market. A point that would make me buy more from Motardinn is more the payment methods availability. If Motardinn could offer Klarna as an option for payment, I personally, would purchase much more from Motardinn.
Review by Damdindorj5 months ago
Nice prices, always got my orders on time, supports PayPal, overall very nice. I definitely recommend motardinn. The only thing that could be better is the range of available products.
Keep it up!
Review by Faniec6 months ago
Products are great, prices good, delivery as expected. I recomend it.
Review by Lanconetta6 months ago
Ordered a 2 piece leather suit and only got the jacket. Now i have to wait 3-5 working days for them to "investigate" the matter.
Review by Sucorro6 months ago
Ok, at 3 stars I was a bit apprehensive but I decided to buy from them.
I ordered a pair of boots (A*s Jams) and an Agv K3 helmet, they didnt had the helmet in stock so I had to wait a bit longer that's the negative part cuz it said it was in stock but I work in stores sales and I know that stock errors happen. Anyways, once they had it they send it by GLS which made a mistake (not MotardInn's fault, the address was correct) and send it to France (dont ask me how or why, final destiny was Portugal) but they resolved everything as fast as possible. While it took longer then expected the reason Im giving 5 starts is because of the costumer service, they always replayed fast and did everything to solve the problem fast and keep me updated. Good package everything was and fitted as advertised. Will buy form them again.
Review by Dendarah6 months ago
I ordered for AGV K1 Soleluna 2015 MS helmet and Dainese Plaza 2 D-Dry Unisex Gloves on 27th June 19. Shipping to Dubai - UAE.
(Order number: 13938594)
8th July i received a Msg from my post that my item has arrived. I went there to collect it i found no HELMET in the box. it was a sealed box and nobody opened it before. Immediately i refused to take it and sent it back to the seller. I even wrote them back and they said they will refund me once they receive their parcel back. Now its been almost 1 month and now they even stopped replying me back and i have not received the refund back.
Review by Victoria6 months ago
If my credit card refuses to pay, why should I be charged
I have not been refunded so far, I take too much time for this transaction
I feel the way of working is not professional